Category: State or Local Government

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with HAQM Web Services (AWS). Using HAQM Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

State and local government organizations and education institutions tend to adopt cloud services at a lower rate for a few reasons: a lack of cloud awareness and technical skills, a shortage of IT workers, and financial considerations. If you’re encountering any of these obstacles, HAQM Web Services (AWS) has a tailored event that can help accelerate your cloud journey. AWS is rolling out the 2024 AWS State, Local, and Education Learning Days (AWS Learning Days) series to give you exposure to the possibilities of the cloud. Read this blog post to learn more.

Guernsey County in Ohio selected HAQM Web Services (AWS) Partner Carbyne to help transition its 911 call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. Read this blog post to learn more.

In 2021, the Indiana Department of Correction (IDOC) awarded a contract to Mi-Case, an HAQM Web Services (AWS) Partner, to replace its legacy systems managing case data across the state’s corrections facilities. The project kicked off in February 2021 and the new web and cloud-based offender management system (OMS) went live in May 2023. Read this blog post to learn why implementations like it routinely take several years and why this project was different.

Healthcare authorities and providers use state-run controlled substance databases (CSDs) to track prescriptions and identify patients for substance abuse. CSDs help evaluate treatment options, screen patients who may be at risk for drug abuse problems, and make informed decisions about prescribing medication. This post explains how healthcare authorities can leverage CSD data to enhance their decision-making processes within business operations by using HAQM Web Services (AWS).

The HAQM Web Services (AWS) Marketplace is a leading software as a service (SaaS) marketplace that houses thousands of third-party software, data, and services that run on AWS. Despite the rapid growth of software marketplace usage in recent years, some state and local government (SLG) purchasers are holding back. This post debunks the most common myths keeping SLG agencies from embracing software marketplaces.

HAQM Web Services (AWS) is launching the Skills to Jobs Tech Alliance (Tech Alliance) in India to boost career readiness for learners entering the workforce and bridge the tech talent needs of the country’s employers. The new initiative will help align programs of study with in-demand, entry-level cloud roles in India, with the initial focus to prepare learners for roles such as cloud engineer, cloud administrator, and DevOps engineer.

The United Nations Development Programme (UNDP), the HAQM Web Services (AWS) Institute, and Public Digital today announced the recipients of the Future of Government Awards 2023. The awards champion practitioners, teams, and leaders who transform people’s lives by applying digital solutions and leveraging technology to reform the public sector for those it serves.

Idaho deputy controller Josh Whitworth, who leads the state’s enterprise resource planning (ERP) modernization efforts, believes in looking beyond what legacy applications were designed to do decades ago to see the solutions of tomorrow. That view has helped Whitworth and his team transform Idaho’s back-office infrastructure and related processes. Read this blog post to learn how HAQM Web Services (AWS) helped Idaho modernize its ERP.