AWS Public Sector Blog

Tag: HAQM Kineses

UT Austin connects students with answers faster using HAQM Connect

The College of Liberal Arts at University of Texas at Austin wanted to make it simple for students, faculty, and staff to contact support agents. This is how they built and scaled a contact center solution on AWS with HAQM Connect that reduced call wait time, cut costs, and more easily resolved technical issues — all while call volume more than quadrupled.