HAQM Connect is Coming Soon to the Asia Pacific (Tokyo) AWS Region

Continuing the global expansion of HAQM Connect, we have announced that coming in the next few months, HAQM Connect will be available in the Asia Pacific (Tokyo) AWS Region. HAQM Connect is an easy-to-use, self-service, cloud contact center service you can use to deliver more engaging customer service experiences.

Customer requests have led us to select Asia Pacific (Tokyo) as the next region for HAQM Connect. When available, customers will be able to select Asia Pacific (Tokyo) for their AWS Region and create an instance of HAQM Connect. If you’re new to setting up HAQM Connect, see our getting started guide.

AWS services in the Asia Pacific (Tokyo) AWS Region can be used with HAQM Connect, such as HAQM Polly and AWS Lambda. Some AWS services in other regions, such as HAQM Lex, can be used with cross region support.

Customers are starting to prepare for the arrival of HAQM Connect in the Asia Pacific (Tokyo) AWS Region. An AWS customer in the region, transcosmos inc., is working with the HAQM Connect team to build Proof of Concept (POC) models in other regions.

Our partner, Advanced Media, Inc. is working with us to integrate their call center solution with HAQM Connect, so customers can use the Japanese language voice technologies of Advanced Media with HAQM Connect. Many of our existing HAQM Connect certified ISV partners will also offer their services in the Asia Pacific (Tokyo) AWS Region.

You can see the AWS regions where HAQM Connect is offered. To learn more about HAQM Connect, a self-service, please visit the HAQM Connect website.