Sold by: Elyxia Global Limited
AWS Free Tier
Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (HAQM, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
Sold by: Elyxia Global Limited
Overview
UVDesk is a powerful, open-source, and SaaS-based helpdesk solution designed to streamline customer support and enhance service efficiency. It seamlessly integrates with leading marketplaces such as HAQM, eBay, Etsy, Flipkart, Magento, Prestashop, and Shopify, allowing businesses to manage customer inquiries from a unified dashboard. Elyxia Global Limited offers a pre-configured and security-hardened HAQM Machine Image (AMI) powered by AlmaLinux, a stable and trusted enterprise-grade platform. This ready-to-deploy solution ensures a seamless setup with a fully optimized stack, minimizing deployment time and maximizing operational efficiency. All additional charges are transparently outlined in the pricing section, providing complete cost clarity. Deploy with confidence and elevate your customer support experience with UVDesk on a secure, high-performance infrastructure.
Disclaimer: The respective trademarks mentioned in the offering are owned by their respective companies. This listing does not include a commercial license for any of the bundled products. Many of the products included have free, demo, or open-source licenses as applicable. Elyxia Global Limited provides image-related support, initialization guidance, and plugin development services. For inquiries, contact us at support@elyxia.uk .
Pre-bundled with the AMI: UVDesk 1.17: An powerful, open-source, and SaaS-based helpdesk solution designed to streamline customer support and enhance service efficiency. AlmaLinux 9: A secure and enterprise-ready Linux distribution, providing a stable and robust foundation for hosting applications. MariaDB 11.5: A high-performance, open-source database management system, ensuring reliable and scalable data handling. Apache Web Server: A widely-used, powerful web server known for its flexibility and performance in delivering applications. PHP 8.2: A modern scripting language offering improved speed and security, essential for powering dynamic web applications. phpMyAdmin: A web-based administration tool for managing MariaDB databases, making database management simple and efficient. Firewalld: A comprehensive tool for managing firewall configurations and enhancing network security.
Highlights
- Centralized Helpdesk Management: UVdesk integrates multiple marketplaces (HAQM, eBay, Etsy, Shopify, etc.), allowing businesses to manage all customer inquiries from a single, organized dashboard.
- Customizable & Scalable: With open-source flexibility, UVdesk supports custom workflows, automation, and third-party integrations, ensuring adaptability to any business size or industry.
- Multi-Channel Support & Automation: UVdesk streamlines customer service by integrating emails, social media, and live chat, while automation features reduce response time and improve efficiency.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) HAQM Machine Image (AMI)
Latest version
Operating system
CentOs AlmaLinux 9
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3.small Recommended | $0.02 |
t2.micro AWS Free Tier | $0.02 |
t3.micro AWS Free Tier | $0.02 |
r5dn.metal | $0.02 |
t3.2xlarge | $0.02 |
m5a.8xlarge | $0.02 |
c5d.18xlarge | $0.02 |
g4ad.16xlarge | $0.02 |
z1d.metal | $0.02 |
r5n.xlarge | $0.02 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) HAQM Machine Image (AMI)
HAQM Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. HAQM EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Release Notes for UVDesk What is New: Upgraded to UVDesk 1.17 Seamlessly upgraded to the latest stable version, ensuring compatibility with new features, performance improvements, and security enhancements. Upgraded to AlmaLinux 9: Now running on the latest AlmaLinux 9 with critical patches applied, delivering improved stability, security, and long-term support. Upgraded to MariaDB 11.5: Enhanced database performance, scalability, and advanced functionalities with the latest MariaDB release. Upgraded to PHP 8.2: Leveraging the latest PHP version for improved speed, security, and compatibility with modern applications. Added PHPMyAdmin: Easier database management with a pre-installed and configured PHPMyAdmin interface. Added Firewalld: Improved security with Firewalld integration, enabling better control over network traffic and access. Hardened Security: Implemented additional security measures, including the latest CVE patches, to protect against emerging threats and vulnerabilities. Performance Optimizations: Fine-tuned system configurations to enhance speed, responsiveness, and resource efficiency. Comprehensive Package Updates: All system packages and dependencies have been updated to their latest stable versions, ensuring compatibility, reliability, and security. Bug Fixes & Stability Enhancements: Resolved user-reported issues and fine-tuned configurations to improve overall usability and stability.
For more details on this release, please visit our official release notes page, UVDesk - http://assist.elyxia.uk/docs/uvdesk/release-notes/ For a seamless setup experience, check out our One-Click Installation Guide at http://assist.elyxia.uk/docs/uvdesk/one-click-installation/
Additional details
Usage instructions
For a seamless setup experience, check out our One-Click Installation Guide at http://assist.elyxia.uk/docs/uvdesk/one-click-installation/ This step-by-step guide simplifies the initialization process, ensuring you get your instance up and running in no time!
Resources
Vendor resources
Support
Vendor support
For community-driven support for UVDesk, visit the Community Forums (http://forums.uvdesk.com ) and explore the Documentation site (http://docs.uvdesk.com/ ). For tailored solutions, customization, and professional services designed to meet your unique business needs, Elyxia Global Limited offers expert assistance and consultation. Learn more by visiting our Assist Center (http://assist.elyxia.uk/ ) or reach out directly via email at support@elyxia.uk .
Let us help you unlock the full potential of your digital solutions with our specialized services.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
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