HCLTech - Intelligent Insurance Intake with Agentic AI

HCLTech Intelligent Insurance Intake solution streamlines document processing for insurance companies through an Agentic AI architecture pattern. Built on HAQM Bedrock Agents, our solution coordinates multi-step processing through specialized agents, creating an intuitive interface where insurance professionals can interact with complex information through simple conversations.

Our agentic approach enables intelligent orchestration of the entire document workflow, from autonomous form analysis to contextual decision making. The solution features conversational document interaction allowing users to query document content through natural language, while the progressive learning framework continuously improves and adapts to new form types.

AWS Services used: At the core of our solution is HAQM Bedrock Agents, enabling sophisticated orchestration of document processing workflows, powered by HAQM Nova Pro LLM for advanced cognitive understanding. The architecture integrates HAQM Textract for structural document processing, AWS Lambda for serverless execution of agent-driven business logic, and HAQM DynamoDB for flexible data storage. HAQM Bedrock Guardrails ensures responsible AI implementation within our agent framework.

Business Benefits: Insurance companies implementing our solution have experienced up to 20X reduction in processing time through autonomous agent processing, with significantly reduced human intervention. The agent-powered workflows drive faster processing times and higher customer satisfaction, while our configurable agent architecture allows progressive addition of new form types without major architectural changes.

HCLTech's Intelligent Insurance Intake Solution represents a significant advancement in intelligent document processing by harnessing the power of HAQM Bedrock Agents to create an autonomous, intelligent system that transforms how insurance companies process their most critical documents.