Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with HAQM Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by HAQM QuickSight.
Sold by: Symbee Connect
Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with HAQM Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by HAQM QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with HAQM Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by HAQM QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by HAQM QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the HAQM Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the HAQM Chime SDK and integrated with HAQM Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for HAQM Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for HAQM Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for HAQM Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
Customer reviews
Thomas P.
Great for value-selling at scale
Reviewed on Mar 27, 2025
Review provided by G2
What do you like best about the product?
Symbe enables a consistent approach to value-selling.
Easy to use and modify.
Intuitive interface make it easy to share with prospects and engage in value conversations with them.
Easy to use and modify.
Intuitive interface make it easy to share with prospects and engage in value conversations with them.
What do you dislike about the product?
Took me a while to get the hang of it, but now it's super quick for to build a business case.
What problems is the product solving and how is that benefiting you?
I can build a well presented business case in seconds.
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Thomas F.
Ideal for up-market deals
Reviewed on Mar 27, 2025
Review provided by G2
What do you like best about the product?
Symbe makes it easy to have value-based conversations from the beginning of the sales cycle
AI features save a lot of time
Very intuitive to add and modify outcomes and variables
AI features save a lot of time
Very intuitive to add and modify outcomes and variables
What do you dislike about the product?
nothing.
It is easy to use and flexible depending on the business case.
It is easy to use and flexible depending on the business case.
What problems is the product solving and how is that benefiting you?
Supports up-market deals at scale
Computer Software
Brilliant tool for increasing deal close rates
Reviewed on Mar 25, 2025
Review provided by G2
What do you like best about the product?
It helps to centre the conversation on the value of our solution. Elevates the conversation in eyes of senior stakeholders, and helps to build more of a collaborative relationship with the buyer. Helps to create a visually appealing data backed document they can use to justify the purchase.
What do you dislike about the product?
Nothing comes to mind, i have found this tool to be incredibly valuable
What problems is the product solving and how is that benefiting you?
Stopping deals from stalling and increasing the number of deals i close
Simon K.
Genuinely increases win-rates
Reviewed on Feb 20, 2025
Review provided by G2
What do you like best about the product?
So easy to set up a business case and engage with prospects . Works really well as a discovery guide to build value from the very beginning. When it's ready, my prospect can use it for their internal decision making -full branded for them
What do you dislike about the product?
You have to make sure you get the right data from the client to maximise the value of Symbe, otherwise I find its ease of use tremendous
What problems is the product solving and how is that benefiting you?
A scalable business value tool
Computer Software
Brilliant for high velocity value-selling
Reviewed on Feb 17, 2025
Review provided by G2
What do you like best about the product?
Takes far less time to set up a business case - super easy and great for sharing with prospects.
What do you dislike about the product?
Nothing at this stage, it has been very useful to me.
What problems is the product solving and how is that benefiting you?
It is helping me to create business cases that are helpful for not only me but also for my prospects when evaluating our solution.