Sold by: Sabio Group
Captivate your customers with personalized journeys. Sabio is an AI and Natural Language expert, unifying customer journeys natively across Salesforce and HAQM. We help organizations predict customer intent and service demand to intelligently connect the right agent with the right customer; delivering brilliant customer experiences, every journey, every time.
Overview
Salesforce Service Cloud Voice (SCV) natively integrates HAQM Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time.
Voice transcription from HAQM Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from HAQM Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service.
As a Salesforce Partner and an AWS HAQM Connect Service Delivery Partner, Sabio can help you get the most out of your investment with a streamlined deployment which brings you along on the journey to make sure you are comfortable, capable and empowered to use the platform and get the most from it
Highlights
- Define and Design Discovery for setup, configuration, and contact centre requirements, specific to your individual needs while using our experience from previous deployments to get you to Production ready faster.
- Deployment through multiple environments / Sandboxes into production along with Quality Assurance testing and training.
- Faster time to value recognition
Details
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Delivery method
Deployed on AWS
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
This is consultant led professional services offer and is supported throughout the engagement by the lead consultant during UK Office hours 9-5pm. The consultants details and relevant project manager contact details will be provided when the project starts. If additional support is required on a longer term basis, then we do have 24x7 support offerings available. Support is always availble 24x7 by phone on +443444 123 123 or via our support portal