Automox

What do you like best about the product?

Automox strikes a great balance between power and usability. The two standout features for me are Worklets and Patch Schedules. Worklets make it incredibly easy to automate complex configurations and remediations across platforms, while Patch Schedules allow precise control over when and how updates are applied—critical for minimizing business disruption. The UI is intuitive, and deployments are typically reliable and fast, even in remote environments.

What do you dislike about the product?

My main concern is with some of the reporting metrics—specifically around CVE exposure and time-to-remediate (TTR). For example, a critical vulnerability might show as “80 days exposed” in the dashboard, but that figure reflects the public discovery date, not when it was actually detected on the device. This can make it harder to evaluate internal performance and compliance. I’d also like to see more clarity or filters in vulnerability timelines. Lastly, while not entirely Automox’s fault, getting Apple M-Series devices into a patch-ready state takes extra manual steps, which adds to deployment friction.

What problems is the product solving and how is that benefiting you?

Using a tool like Automox provides several key benefits to organizations looking to streamline endpoint management and improve security posture. First and foremost, Automox enables centralized, cross-platform patch management across Windows, macOS, and Linux environments—making it much easier to enforce consistent patching policies regardless of whether devices are on-premises or remote. This consolidation reduces the need for multiple tools and simplifies operational overhead.

Another standout benefit is the automation flexibility offered through Worklets. These customizable scripts allow IT and security teams to automate remediation, configuration changes, software installs, and even compliance enforcement. This capability significantly reduces manual intervention, enabling teams to respond quickly to emerging threats or system misconfigurations while adopting a more infrastructure-as-code approach to endpoint management.

Lastly, Automox enhances organizational visibility and reduces risk through real-time dashboards that track patch status, vulnerability exposure, and compliance levels. These insights allow teams to prioritize remediation based on CVSS scores or known exploited vulnerabilities (KEVs), ultimately helping to shrink the attack surface and accelerate audit readiness. Together, these benefits make Automox a powerful solution for modern, security-conscious IT environments.

What do you like best about the product?

I use this product for remote support and patch management.

What do you dislike about the product?

They recently rolled out an update where the pop up would remain. It has since been fixed but it was troubling to our users. I also have issues with remote control. Sometimes it works, sometimes it takes a loooong time to connect.

What problems is the product solving and how is that benefiting you?

with Automox Patch mangement we don't have to worry about touching each computer or depending on the user to update their computers.

What do you like best about the product?

The automated process we’ve implemented covers both system patching and worklet deployment. This ensures that critical updates are applied consistently across all devices, reducing the need for manual intervention and minimizing the risk of security vulnerabilities. The automation also includes the execution of worklets, allowing us to enforce configurations, apply fixes, or gather data as needed—streamlining overall device management and improving operational efficiency.

What do you dislike about the product?

none so far, but one thing that it can improved which during testing were the notifcation pop-up for major upgrade in Mac,

What problems is the product solving and how is that benefiting you?

Automox is helping us solve the challenge of keeping our endpoints consistently updated and secure across a distributed environment. It simplifies patch management by automating OS and third-party application updates, reducing manual effort and the risk of human error. Additionally, its cloud-based platform allows us to manage and remediate devices remotely, which is especially valuable for supporting a hybrid workforce. With features like worklets, we can also enforce custom configurations and scripts, helping us standardize systems and respond quickly to compliance or security requirements. Overall, Automox enhances our operational efficiency, improves endpoint security, and saves our team significant time.

What do you like best about the product?

- Ease of use: The interface is intuitive, making it easy to set up policies and deploy patches.
- Hands-off approach: Automate patch management and focus on other critical tasks.
- Speed: Automox quickly deploys patches and updates, minimizing downtime.

What do you dislike about the product?

The delay when a list of patches is in the queue is frustrating. When I try to execute a policy on demand, it doesn't run immediately but instead waits in line. This lack of flexibility is problematic. Furthermore, script execution can be partial, leading to file corruption, and sometimes these issues aren't resolved until the next day.

What problems is the product solving and how is that benefiting you?

Automox is helping us streamline patch management and automate IT tasks, saving time and reducing manual effort.

What do you like best about the product?

We use automox for patch management as well as using it to deploy commands/fixes, it is super helpful when needing to push something to a machine and helps our org stay compliant.

What do you dislike about the product?

in the past, it was the restarts/lack of notice, since the new UI update it has improved

What problems is the product solving and how is that benefiting you?

Computers where users do not update/stay on domain, with automox being a cloud solution, we can push these updates out easier