Sold by: zeb
zeb offers a structured discovery and assessment to evaluate your current contact center and define a roadmap for modernization using HAQM Connect. Identify opportunities to reduce cost, improve CX, and integrate AI across voice and digital channels.
Overview
Build your roadmap to a smarter, more scalable contact center.
zeb's Contact Center Modernization Assessment is a consulting-led engagement that helps organizations evaluate their current environment, identify transformation opportunities, and build a practical, phased roadmap to adopt HAQM Connect.
Whether you're using legacy on-prem systems or cloud-based solutions, this assessment gives you the clarity and confidence to move forward with modernization that aligns with business goals, customer expectations, and operational needs.
What’s Included
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Discovery Workshops
Conduct interviews and working sessions with business, technical, and frontline teams to understand your current contact center architecture, pain points, and goals. -
Current State Analysis
Review your telephony systems, IVRs, queues, call volumes, agent tooling, and support workflows to baseline the current state. -
Capability Gap Identification
Identify gaps and opportunities across automation, AI integration, CRM alignment, omnichannel support, reporting, and workforce optimization. -
HAQM Connect Solution Design
Propose a tailored architecture and feature set for HAQM Connect, including integrations with CRMs, knowledge bases, and AI tools like HAQM Q and Lex. -
Phased Roadmap and Cost Estimates
Deliver a practical rollout plan with timelines, cost projections, and key milestones aligned with your resource constraints and business cycles. -
Executive Briefing and Recommendations
Present findings to stakeholders with strategic guidance and a business case for transformation.
Why zeb?
- AWS Premier Tier Services Partner with HAQM Connect, Migration, and Generative AI competencies
- Deep industry experience in healthcare, finance, logistics, and retail
- Trusted by enterprise and SMB organizations to lead high-impact transformation efforts
Use this assessment to move forward with clarity, reduce implementation risk, and accelerate your journey to a modern, AI-powered contact center.
Highlights
- Assess current contact center systems and design a phased HAQM Connect roadmap.
- Identify gaps in automation, AI readiness, reporting, and CRM integration.
- Includes executive briefing, architecture recommendations, and cost estimates.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co or visit our web site (http://zeb.co ) for more information.