Sold by: Qualtrics LLC
Deployed on AWS
Qualtrics (XM) helps brands continually assess the quality of their four core experiences-customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.
Overview
Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business-customer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)-the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit www.qualtrics.com .
Our product suite helps businesses optimize and exceed expectations:
- Customer Experience (CX): Decrease churn, increase customer lifetime value, and reduce cost to serve.
- Employee Experience (EX): Attract and retain talent, increase engagement, and improve productivity.
- XM Discover: XM Discover (formerly Clarabridge) is the industry-leading solution for customer-experience-based text analytics. Discover's NLU-backed text analytics provides organizations greater insight into customers' top complaints, sentiment, effort, and emotion.
For custom pricing, EULA, professional services, or a private contract, buyers must contact jmann@qualtrics.com .
Highlights
- XiD: With XiD, you can continuously update profiles with experience, operational, and behavioral data across touch points, channels, and time to truly understand preferences and experiences at the individual and aggregate level.
- Experience Journeys: Pinpoint hotspots and key drivers at critical moments in the journey, in aggregate and in each segment or cohort.
- Services: Our Qualtrics customer success and services teams, along with the industry's largest partner ecosystem, are dedicated to bringing you technology and thought leadership together into program roadmaps and service offerings designed for you
Details
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Deployed on AWS
Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
Qualtrics | Qualtrics ExperienceID for XM | $1,000,000.00 |
Vendor refund policy
All Order Forms are non-cancellable and fees non-refundable.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Qualtrics is committed to your success. Please visit our website or contact us at aws-mp-sales@qualtrics.com with any questions. Please visit http://www.qualtrics.com/ or contact aws-mp-sales@qualtrics.com for more information.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
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AI generated sentiment from actual customer reviews on AWS and G2
Functionality
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Customer service
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Positive reviews
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AI generated from product descriptions
Data Collection and Profiling
Advanced individual and aggregate data collection system that continuously updates user profiles with experience, operational, and behavioral data across multiple touchpoints
Natural Language Processing
NLU-backed text analytics solution for analyzing customer feedback, sentiment, emotions, and identifying top customer complaints
Experience Journey Mapping
Capability to identify critical journey hotspots, key drivers, and analyze experiences across different segments and cohorts
Multi-Experience Management
Comprehensive platform for managing four core business experiences: customer, employee, product, and brand experiences
Cross-Channel Data Integration
System that enables tracking and understanding of user preferences and experiences across different channels and time periods
Multichannel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Utilizes AI-powered bots and intelligent routing capabilities for automated customer interactions and task optimization
Agent Workspace Integration
Offers a centralized unified workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management System
Includes built-in knowledge management tools for efficient customer service information handling
Real-Time Analytics
Provides real-time reporting and analytics for performance tracking and business intelligence
Intelligent Ticket Routing
Advanced routing mechanism that analyzes incoming customer issues and assigns tickets to agents based on skill and workload
AI-Powered Agent Assistance
Generative AI copilot providing guided assistance, productivity enhancements, and collaboration support for support agents
Automated Workflow Management
AI-driven automation capabilities that streamline ticket processing, reduce redundant tasks, and ensure comprehensive ticket tracking
Self-Service Knowledge Management
Scalable knowledge base with custom widgets and approval workflows to enable customer self-service and information discovery
Advanced Analytics and Insights
Proactive AI-driven analytics providing performance monitoring, next-best-action suggestions, and support operation optimization capabilities
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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Customer reviews
Tina C.
Survey says!!!!!
Reviewed on May 29, 2025
Review provided by G2
What do you like best about the product?
I like the fact they have a various amount of different surveys to let people have there chance at being heard .
What do you dislike about the product?
I dislike how they begin to respect the questions in the survey or they beogk g to screen people out. It's easier to read the customer support isn't really detailed about what the issue may be
What problems is the product solving and how is that benefiting you?
They are not very detail in what they do or how they do it
Leave a comment0 comments
Alvaro P.
The Experience Tool for Excellence
Reviewed on Mar 26, 2025
Review provided by G2
What do you like best about the product?
All the systems capabilities. People often think of Qualtrics as a survey tool, but it offers many possibilities to the organization to build a full program around Customer Experience. From technical integrations to features, Qualtrics offers the full experience in house
What do you dislike about the product?
Price is not competitive unless you really use all the features in the right way, which may be a challenge for some organizations, as it's designed to be a multi-departmental tool. Additionally, everything is designed or built to use Qualtrics as the core tool, but it's not that flexible if you want to use it as a "proxy" (workflows, API limitations...)
What problems is the product solving and how is that benefiting you?
It's the enabler for my team to bridge the gap between customer needs and business strategy
Harshitha R.
Qualtrics Review : Deep diving into the features and performance
Reviewed on Jan 05, 2025
Review provided by G2
What do you like best about the product?
I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product.
What do you dislike about the product?
I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered.
What problems is the product solving and how is that benefiting you?
Qualtrics customer experience solutions is used to capture the 360 degree view of the customers on the product , by timely distributing the survey , monitoring the consumer behavior through the feedback received from the consumer , developing the dynamic dashboards to visually represent the consumers behaviors on the product and understanding the flaws on the project by analysing the reports obtained the user peer reviews. Embedding the surveys in the product specific mobile and web applications through the intercepts functionality. At my work I have used the workflows to set up the ETL tasks for distributing the survey to user at the pre-defined timings.
Peeyush B.
Self service VOC platform
Reviewed on Dec 17, 2024
Review provided by G2
What do you like best about the product?
Self service, easy to use, powerful reports
What do you dislike about the product?
Some solutions can only be done using API instead directly
What problems is the product solving and how is that benefiting you?
Large volume of data and generation of alerts
Alessio B.
Powerful and continuosly evolving
Reviewed on Dec 11, 2024
Review provided by G2
What do you like best about the product?
Dashboards are powerful sistems to connect the company with our customer key areas.
What do you dislike about the product?
The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage.
What problems is the product solving and how is that benefiting you?
Workflow can be powerful but should be easier to connect with Genesys.
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions
why don't you make this interview when an enterprise super user is starting to plan activities ? and then propose the most valuable solutions