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    SmartAssist for HAQM Connect

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    Sold by: Intelligent Visibility 
    SmartAssist is a fixed-scope deployment of HAQM Connect designed to accelerate your move to AI-powered customer experiences. It combines natural language IVR, live chat, and generative AI capabilities—powered by HAQM Lex and HAQM Bedrock—with structured delivery and onboarding into Intelligent Visibility’s Aegis CX co-managed environment for long-term operational success. SmartAssist is ideal for organizations ready to modernize their contact center without taking on the complexity of AI training, orchestration, or integrations in-house.
    Request private offer
    Listing Thumbnail

    SmartAssist for HAQM Connect

     Info
    Sold by: Intelligent Visibility 
    Request private offer

    Overview

    What's Included

    HAQM Connect Setup

    • Up to 100 Agents
    • Up to 5 calll flows and 5 queues
    • Contact Lens for transcription, sentiment analysis, and categorization
    • Call Recording (all calls)
    • Live Chat enablement

    Gen-AI Powered IVR & Chatbot

    • 1 HAQM Lex bot for FAQs (up to 10 intents and 20 responses)
    • 1 Claude/Bedrock-powered IVR use case with up to 24 hours of contextual model training
    • 1 Chatbot (chat channel or web-based) with Lex fallback and API-bassed logic integration

    Integrations

    • Softphone integration with Salesforce or customer-provided iTSM platform
    • Click-to-call or screen pop enablement where supported

    Reporting & Validation

    • 2 days of reporting refinement (real-time + historical dashboards)
    • End-to-end testing across flows, AI features, and integrations

    Aegis CX Co-Manged Onboarding

    • Seamless handoff into Intelligent Visibility's Aegis CX managed services environment
    • Runbook development, alerting configuration, and shared access to operational tooling
    • Ongoing platform readiness and support continuity built into delivery

    Project Oversight

    • Dedicated project manager
    • Weekly standups
    • Timeline tracking and delivery checkpoints
    • Completion documentation and onboarding summary

    Delivery Timeline: 6-8 weeks

    Learn More 

    Highlights

    • Rapid, scoped deployment with long-term operational alignment
    • AI-Powered IVR and Chatbot, Ready in 6–8 Weeks: Combines HAQM Connect, Lex, and Bedrock to deliver natural language self-service without in-house AI expertise.
    • Fully Operationalized with Aegis CX: Includes onboarding into our co-managed services environment for long-term support, observability, and continuous optimization.

    Details

    Sold by
    Intelligent Visibility 
    Categories
    Contact Center 
    Implementation 
    Natural Language Processing 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Intelligent Visibility (866) 840-5456 223 S West Street Raleigh, NC 27601