Sold by: Kore.ai
AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction
Overview
AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels web, mobile, messaging, email, and phone using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization. The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems
- Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality without manual effort. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging ideal for reminders, updates, renewals, surveys, and service follow-ups
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Essential 5 Named Agents | XO Contact Center AI (Essential) - 5 Named Agent Seats + Standard Support | $174.00 |
Essential 15 Named Agents | XO Contact Center AI (Essential) - 15 Named Agent Seats + Standard Support | $509.00 |
Essential 30 Named Agents | XO Contact Center AI (Essential) - 30 Named Agent Seats + Standard Support | $992.00 |
Advanced 5 Named Agents | XO Contact Center AI (Advanced) - 5 Named Agent Seats + Standard Support | $294.00 |
Advanced 15 Named Agents | XO Contact Center AI (Advanced) - 15 Named Agent Seats + Standard Support | $860.00 |
Advanced 30 Named Agents | XO Contact Center AI (Advanced) - 30 Named Agent Seats + Standard Support | $1,676.00 |
Advanced 60 Named Agents | XO Contact Center AI (Advanced) - 60 Named Agent Seats + Standard Support | $3,263.00 |
Advanced 150 Named Agents | XO Contact Center AI (Advanced) - 150 Named Agent Seats + Standard Support | $7,938.00 |
Advanced 300 Named Agents | XO Contact Center AI (Advanced) - 300 Named Agent Seats + Standard Support | $15,435.00 |
Vendor refund policy
No Refunds
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
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