Sold by: Odea Integrations
The Odea HAQM Connect CTI Connector for Microsoft Dynamics 365 seamlessly integrates HAQM Connect with Dynamics 365 CRM, creating a streamlined and efficient workflow that enhances agent productivity and improves customer service.
Sold by: Odea Integrations
Overview
The Odea HAQM Connect CTI Connector for Microsoft Dynamics 365 is designed to optimize the customer experience and empower your agents with cutting-edge features for both inbound and outbound interactions. With support for the latest CIF 2.0 standard and compatibility with Customer Service Workspace, this connector integrates flawlessly with your existing CRM.
When a customer calls, the connector's screen pop feature instantly displays relevant customer data, enabling your agents to respond with precision and speed. Whether handling single, multi, or no-match scenarios, agents can easily select or create the right customer profile, ensuring a personalized experience.
The Odea CTI Connector offers comprehensive call control functionality, allowing agents to manage calls efficiently with features like call hold, mute, pause, and resume. It also provides robust call logging, capturing key details such as call direction, duration, disposition, agent name, queue wait times, and more for better tracking and performance analysis.
Additional features include on-demand call recording, call report (post call summary & transcription), quick-connect for seamless call transfers, and the ability to make outbound calls with a simple click.
Plus, with easy onboarding and dedicated support, getting started with Odea is effortless.
Highlights
- Seamless Platform Integration: Fully compatible with Microsoft’s Channel Integration Framework (CIF) 2.0 and optimized for Customer Service Workspace, ensuring effortless deployment and scalability.
- Intelligent Call & Agent Management: Streamline operations with one-click call controls (accept, reject, hold, mute, record) and real-time agent status tracking (ready, not ready, break) for peak team productivity.
- Customer Engagement & Call Logging: Instantly access customer profiles for personalized service, click-to-call for instantly outbound dialing directly from profiles, and auto-logged call activities with on-demand call reports for performance insights.
Details
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Delivery method
Deployed on AWS
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
We offer support plans
- 8x5xNBD Support available with the Startup Package
- 8x5x22 Support available with the Standard Package
- 24x7 support available with the Professional package For Support Contact Us at support@odeaintegrations.com