Sold by: Glassbox
Glassbox delivers enterprise grade customer intelligence for regulated industries, including Financial Services, Insurance, Government, Telecom, Airlines, and Utilities. With tagless data capture, real time insights, and flexible deployment options, Glassbox empowers teams to resolve digital friction, detect fraud, and ensure compliance.
Overview
Glassbox is the leading provider of enterprise grade customer intelligence solutions, purpose built to help regulated industries, including Financial Services, Insurance, Government, Telecommunications, Airlines, and Utilities, deliver seamless and secure digital experiences.
With support for hybrid, single tenant, and multi tenant environments, Glassbox adapts to the unique security, compliance, and operational needs of enterprises. Our tagless architecture automatically captures 100% of user interactions across web and mobile applications, no manual tagging required, so you can analyze every customer behavior with confidence.
Key Capabilities: Real time data capture: Automatically collect every user interaction without manual tagging or configuration, ensuring no critical events or data points are missed.
Flexible deployment options: Deploy Glassbox in hybrid, single tenant, or multi tenant environments to meet enterprise grade compliance and operational requirements.
Comprehensive mobile support: Gain insights across mobile apps and major frameworks like React Native, Flutter, and single page applications for a complete view of customer behavior.
Built in privacy and compliance: Automatically mask sensitive data such as PII, PCI, PHI, and NPI to ensure security and meet regulatory standards.
Resolve digital friction and detect anomalies: Identify and resolve issues across websites and mobile apps, uncover anomalies to mitigate fraud and risk, deflect and enhance customer support requests, and power data projects with Glassboxs first party data for improved conversion rates and customer satisfaction.
Cross functional visibility: Empower IT, Product, CX, Support, and Compliance teams with a single platform to uncover opportunities and measure business impact.
Glassbox Helps Organizations: Turn customer data into actionable decisions in minutes with real time insights.
Identify and resolve digital friction, detect fraud and risk, and fuel data driven projects with trusted insights.
Ensure compliance and security while maintaining full visibility across customer journeys.
Provide teams with a unified view of user behavior and root cause analysis to drive measurable outcomes.
Trusted by 60% of the largest U.S. based banks and global enterprises like Air Canada and Marriott Hotels, Glassbox delivers unparalleled insights to optimize digital journeys, accelerate growth, and enhance brand trust.
Glassbox has been recognized as a G2 Top Software Company and a leader across multiple categories, with high satisfaction scores from real customer reviews.
For private offers, custom agreements, or any inquiries, contact partners@glassbox.com .
To learn more about how Glassbox empowers the worlds smartest digital companies, visit: www.glassbox.com
Highlights
- Tagless Data Capture & Flexible Deployment: Automatically capture 100% of interactions without manual tagging. Deploy in hybrid, single-tenant, or multi-tenant environments with built-in enhanced masking to safeguard PII, PCI, PHI, and NPI.
- Seamless Web & Mobile Support: Analyze digital journeys across web, mobile apps, and SPAs with full support for React Native and Flutter, ensuring visibility across all platforms.
- Actionable Insights: Resolve digital friction, detect fraud and anomalies, and leverage first-party data to optimize customer journeys, enhance compliance, and drive data-driven decisions.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glassbox Basic | Up to 50K sessions per month; 10 seat users; Web or Mobile | $50,000.00 |
Glassbox Standard | Up to 100K sessions per month; 15 seat users; Web or Mobile | $75,000.00 |
Glassbox Enterprise | Starting from 100K; Web and Mobile; Reach out for a private offer | $100,000.00 |
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Customer reviews
Katherine R.
See customer sessions
Reviewed on Apr 20, 2025
Review provided by G2
What do you like best about the product?
viewing recorded sessions of our customers with great details including the entire API stack
What do you dislike about the product?
More training and insights to be shared with us on an ongoing basis
What problems is the product solving and how is that benefiting you?
seeing how users interact with site(s) and any UI/UX related challenges they face that may prevent them from either becoming a customer or returning as a paying customer
Leave a comment0 comments
charan s.
Very easy to use
Reviewed on Apr 20, 2025
Review provided by G2
What do you like best about the product?
Ease of use and the fact i am able to replay customer sessions easily. This really helps us zero in on the issue and resolve quickly
What do you dislike about the product?
More information on the upcoming features would be very helpful
What problems is the product solving and how is that benefiting you?
locating our session errors and crashes of our mobile up
Diana C.
Solving Problems
Reviewed on Apr 20, 2025
Review provided by G2
What do you like best about the product?
I like the struggles score and section cam in the main error analysis page
What do you dislike about the product?
The time is takes to get back a session for replay can take too long
What problems is the product solving and how is that benefiting you?
we are trying to solve problems with pages like struggles, range clicks and everything related to the navigation
Prajjawal S.
Insightful Tool for Optimizing User Journey
Reviewed on Apr 19, 2025
Review provided by G2
What do you like best about the product?
I really like how easy it is to see exactly what users are doing on our site. The session replays are super helpful for spotting issues and understanding where people get stuck. It saves a lot of guesswork and helps us fix things faster.
What do you dislike about the product?
Sometimes it can feel a bit overwhelming — there are a lot of features and it takes time to learn how to use everything properly. The interface isn’t always the most intuitive, and occasionally the session replays may lag or miss in some scenarios.
What problems is the product solving and how is that benefiting you?
It helps us see exactly how users are interacting with our site, so we can spot issues faster—like broken buttons, confusing navigation, or drop-off points. It’s made troubleshooting way easier and helps us improve the user experience without relying only on guesswork or feedback forms.
Davide C.
Love the UX
Reviewed on Apr 09, 2025
Review provided by G2
What do you like best about the product?
The user experience Glassbox provides is very powerful its easy and intuitive making your way around the application
What do you dislike about the product?
Better grouping pf pages for our mapping
What problems is the product solving and how is that benefiting you?
understanding how consumers are navigating around the websites