Sold by: TTEC Digital (formerly VoiceFoundry)
Mobile Record and Store Now equips HAQM Connect agents with the tools to record and store beneficiary calls seamlessly, using the Dubber Unified Call Recording & Voice AI solution, ensuring adherence to Centers for Medicare & Medica Services (CMS) standards.
Sold by: TTEC Digital (formerly VoiceFoundry)
Overview
Mobile Record and Store Now equips HAQM Connect agents with the tools to record and store beneficiary calls seamlessly, using the Dubber Unified Call Recording & Voice AI solution, ensuring adherence to Centers for Medicare & Medica Services (CMS) standards. TTEC Digital‘s expertise enhances the implementation, guaranteeing not just compliance but also optimal efficiency.
Highlights
- Medicare & Medica Services (CMS) compliance made easy with ease of recording, storing, and retrieving calls for up to 10 years.
- In-the-field call center capabilities allow agents to host meetings, message beneficiaries, and access centralized administration capabilities wherever they work
- Omnichannel simplicity enables communication channel switching and flexible licensing options
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