Sold by: zeb
zeb (an AWS Premier Tier Partner and Salesforce Summit partner) helps you seamlessly integrate HAQM Connect with Salesforce to deliver personalized, data-rich customer service experiences. Improve agent productivity, reduce call times, and gain a 360° view of your customer interactions inside your CRM.
Overview
Deliver smarter customer service with connected experiences.
As an AWS Premier Tier Services Partner and Salesforce Summit Partner, with deep experience across CRM and contact center integrations, zeb enables powerful, real-time connections between HAQM Connect and Salesforce. Our integration services unify customer context across systems, reduce agent effort, and increase customer satisfaction.
What’s Included
-
Requirements Analysis and CRM Review
We assess your Salesforce implementation, workflows, and data models to understand how best to embed HAQM Connect capabilities. -
CTI Adapter Configuration and Custom Enhancements
Implement AWS’s Salesforce CTI adapter and enhance it to support features like screen pops, real-time case creation, task assignment, and click-to-dial. -
Omnichannel Routing and Context Sharing
Configure Connect contact flows to leverage Salesforce data for intelligent call routing and contextual escalation. -
HAQM Q for Agents
Enable real-time Salesforce-based insights and recommendations within the agent workspace using HAQM Q. -
Automation and Reporting
Sync call recordings, transcripts, sentiment data, and case metadata between Connect and Salesforce for improved visibility and compliance. -
Training and Testing
Validate functionality across roles and provide tailored documentation and enablement sessions for agents, supervisors, and admins.
Why zeb?
- Certified in both HAQM Connect and Salesforce integrations
- Proven experience across financial services, healthcare, and retail
- Experts in combining AI with customer service operations
Transform your customer service into a Salesforce-driven, AI-enhanced powerhouse by integrating with HAQM Connect.
Highlights
- Real-time Salesforce integration with HAQM Connect for personalized CX.
- Automated case creation, call logging, and CTI screen pops.
- Enable HAQM Q for agent assist powered by Salesforce data.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co or visit our web site (http://zeb.co ) for more information.