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Great pre-sales and implementation teams!
What do you like best about the product?
The company is very easy to work with and your success is the primary goal.
What do you dislike about the product?
I have not found anything that we dislike at this point.
What problems is the product solving and how is that benefiting you?
We have some complicated reporting needs and CAR is extremely flexible and allowed to report on all the datasets we need.
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Calabrio sdfsdfsdfsdfsd
What do you like best about the product?
Reporting capabilities and call control featuresfsdfsdfsfdfsdfsdfsdfsddddddddddd
What do you dislike about the product?
As of now there are no dislikes as all features are excellent
What problems is the product solving and how is that benefiting you?
Benefits in terms of extensive reporting , call quality and management , better analytics are the few ones which are bestdfsdfsfsdfsdfsdfsfsfsdfsdfsdfsfdfsdfsdfsf
Recommendations to others considering the product:
My recommendation is to adopt this product for call center purpose as it is very flexible in terms of integration and support all major features with excellent technical support assistance
A cutting-edge product developed for optimization
What do you like best about the product?
Overall, I really had a fantastic experience with Calabrio Workforce Management and our team has been very successful in achieving the goals achieved by the proposed goals, and has always taken the time to ensure that we enjoy the product and the experience that made it so much easier. Calabrio is one of the most sophisticated software programs I have ever used. It may not be the easiest to originally identify, but once you do, it is quite effective.
What do you dislike about the product?
Some vital attributes for exporting the program are missing, that is, obtaining a reliable export of scheduling information to agents that makes some of my tasks more time consuming. The Calabrio tool we are using is a remote resource option that still has exactly the same functionality, but given that it is accessed remotely, we are having concerns about the slow action of the tool that we even need to reject someone for another group to use it.
What problems is the product solving and how is that benefiting you?
I believe that the company was expanding and also did not have software for this purpose of optimization. This item came packaged with other programs that we were going to test, and we chose to extend the partnership with Calabrio also after the end of our contract due to our contentment with the item.
Recommendations to others considering the product:
Map your present organizations, but most notably, future requirements and also acquire assimilations and functions added in advance. Our planning team has shifted from many roles and confusions to Calabrio as the main device of our work controls, and is also fantastic at providing excellent devices that all members of our group had the ability to use planners, predictors and capacity planners for.
Best in the Business Great Customer Support Too!
What do you like best about the product?
Easy to use interface, reporting is straight forward. 99.9999% reliability. Gui is really laid out nicely.
Very intuitive, doesn't require a ton of training time to get going. Very flexible on setting up hierarchy. Also like the fact that users from our ACD automatically cascade in to it.
Very intuitive, doesn't require a ton of training time to get going. Very flexible on setting up hierarchy. Also like the fact that users from our ACD automatically cascade in to it.
What do you dislike about the product?
No complaints so far, we've been using for about a year with no issues. Implementation was simple, clean and seamless. Very happy overall with the performance.
What problems is the product solving and how is that benefiting you?
We didn't have an integrated recording software across our global network. Previous platform wasn't PCI compliant. Calabrio solved all of those issues. We also had an issue with not being able to follow a call from cradle to grave, especially if there was a supervisor or transfer involved. That issue has also bee alleviated.
Recommendations to others considering the product:
Do your research, I think you will find this is one of the most effective stand alone options.
It makes a difference to engage the workers to work more intelligent with benefit contact centers.
What do you like best about the product?
Calabrio Workforce is a great administration tool to observe the capabilities of representatives and the workstream inside the companies. This application gives the great for following the time and participation of the workers to guarantee the control administration framework over the company. So, able to utilize this application in planning the assignment and manage the day by day schedule. Hence, in case somebody needs to require care around the employee’s work and advance, at that point, this application is exceptionally useful in doing the reason done inside minutes.
What do you dislike about the product?
The application can oversee the entire employee’s information and movement rate, but, it’s troublesome to distribute the single information and record. So, the application is useful for enormous ventures and little setups can find it a bit pricy. I wish to form beyond any doubt the correct web scope over the company to guarantee its precise capabilities.
What problems is the product solving and how is that benefiting you?
Calabrio Workforce could be a collaborating tool to utilize inside our framework. Our company is working with an exact and well-scheduled program. Since this program is very operative in indicating the pipeline projects with great accuracy. Our Schedule is up to the mark and we can observe the projects with deep insight. Everything is visible and information can be confined with great interest. Altogether an excellent application for preparing your system to perform the incredible progress.
It helps to empower the employees to work smarter with the service contact center.
What do you like best about the product?
Calabrio Workforce is an excellent management tool to watch over the capabilities of employees and the workflow within the companies. This application provides the awesome for tracking the time and attendance of the employees to ensure the power management system across the company. So, we can use this application in scheduling the task and manage the daily routine. Thus, if someone wants to take care of the employee’s work and progress, then, this application is very beneficial in doing the purpose done within minutes.
What do you dislike about the product?
The application can manage the whole employee’s data and progression rate, but, it’s difficult to allocate the single data and file. So, the tool is beneficial for big enterprises and small setups can find it a bit pricy. You need to make sure the proper internet coverage across the company to ensure its accurate functions.
What problems is the product solving and how is that benefiting you?
Calabrio Workforce is a collaborating tool to employ within our system. Our company is working with precise and well-scheduled programs. Because this software provides the best overlook of the performance of every worker with a single detail. We can ensure regular attendance with time and date and there is no hurdle in installing this tool within our system. Our employees can compare their progress and urge to do more for further improvement. So, this tool is helping in building a good atmosphere around the working place and everyone is more responsible and efficient to accomplish their work.
Great tool for examining customer relationships
What do you like best about the product?
Calabrio's high quality management tracks all customer interactions carried out by an organization's sales department, ranging from social media sites, calls, e-mails or private individuals. It details all communications and promotes evaluations to help provide the customer with an even better superior solution and offer effective solutions to do so in a very satisfactory manner. In addition, it presents the data to interested company employees to help them analyze various vital performance signals.
What do you dislike about the product?
Security makes us a little doubtful about the data. It has all the information related to customers, as well as their interactions, which is uncomfortable if it falls into unauthorized hands for system security.
What problems is the product solving and how is that benefiting you?
It offers real-time responses in communications with customers, which helps to provide constructive and instant responses to help improve service communications and, consequently, help to involve customers more, without any delay in servisse.
Recommendations to others considering the product:
The best recommendations that I would give to potential customers are that Calabrio is really reliable for an administration of adequate and productive quality. We are very satisfied with the product, because it is simple.
Calabrio
What do you like best about the product?
The ability to view my reps schedules and quality.
What do you dislike about the product?
We have been having issues over the past couple of weeks with it crashing.
What problems is the product solving and how is that benefiting you?
Being able to have rotating shifts to ensure phone coverage.
With this tool we have actually discovered and recognized exactly how to create wise schedules
What do you like best about the product?
Effective remedy that we make use of to take care of every one of our staff accessibility needs. We are coming from a lengthy means where we used to run extremely common and standard timetables leaving important data aside triggering spaces throughout productivity and also procedure times leading us to revenue lost and also poor client solution. With this device we have discovered and recognized just how to develop clever routines and also just how to minimize time going into schedule exemptions and also PTO request.
What do you dislike about the product?
When needed, it is easy-to-deploy as well as easy-to-use but setting up and updating license are procedures that requires to be taken care of carefully. Customer delicate data is saved on 3rd party which can result in information leakages and also safety and security problems.
What problems is the product solving and how is that benefiting you?
We feed the device with relevant and also essential details like records from expected phone telephone calls, chat, support demand with social media network and also the quantity of available personnel functioning during the week getting immediately visual prediction as well as signs that most of the times take us to much less than 5% under staff. The software itself is easy to make use of, if you have a minimal knowledge of excel you will get aware of it immediately. This is the perfect option for business aiming to have even more staff members engaged raising efficiency and also levering your company capacities.
Recommendations to others considering the product:
This is the excellent service for company looking to have more staff members involved boosting efficiency and also levering your organization abilities.
Calabrio - Best Way to Review Calls
What do you like best about the product?
I adore the statistics Calabrio gives for all the calls that you have done and how it lists them on date, time of the call, and minutes/ duration of the call. It makes it very easy to hear your calls for quality and training purposes.
What do you dislike about the product?
The problem that you can't stride through the call and go back, say, about 7 seconds back on som browsers. If you try to go back and listen to a part about 2 minutes in the call, on some browsers you will have to listen to the whole call again as it won;t let you go back just some seconds.
What problems is the product solving and how is that benefiting you?
None. We just use it to check our calls, for quality purposes and training.
Recommendations to others considering the product:
It's a great and clean system, however if you are planning to use it please test it on different browsers to see on which one it is fastest and will also let you scroll back seconds instead of having to hear all the call over again.
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