Sophos Cloud Firewall (PAYG)
Sophos | 21.0 GALinux/Unix, Other 20.0 MR2 - 64-bit HAQM Machine Image (AMI)
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Best customer service
What do you like best about the product?
We have been a Sophos user for over 8 years, any time that we have had any type of problem or concern they are there to help quickly and they know how to support their products without getting bounced from person to person.
anyone will sell you a product, Sophos really cares and supports there customers1 that's money in the bank
anyone will sell you a product, Sophos really cares and supports there customers1 that's money in the bank
What do you dislike about the product?
nothing at this time, why do i have to dislike something?
What problems is the product solving and how is that benefiting you?
Safer more stable network, that says it all
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Steel door for your network
What do you like best about the product?
The strong web protection and the easy-to-use interface without compromising security.
What do you dislike about the product?
The NAT rule section. It was previously integrated within every firewall rule. Now it has its own section so it takes a bit longer to configure new firewall rules but I a, getting used to it
What problems is the product solving and how is that benefiting you?
I don't feel the need for extra endpoints protection and that saves our medium size business a lot of time and money. The Sophos does really good work at protecting the network from attacks and viruses. It also blocks the users from installing any applications that are not white-listed by Sophos.
XG 210 - Decent firewall for Small Business
What do you like best about the product?
I think that the base firewall features are able to be established by just about any user. More complex tools are available, as is a CLI for those who want to script a deployment. There are additional licensed features that help increase security for things like email scanning and web filtering as needed.
One feature that was useful was exporting partial configurations. This allowed us to upgrade models from smaller units by simply taking the configs to a different Sophos XG device through a relative simple process. It was less than 15 minutes to replace the smaller unit with a newer one.
An added bonus is the Sophos Community. The knowledge-base and discussions are deep which means being able to look up just about any configuration question or concern.
One feature that was useful was exporting partial configurations. This allowed us to upgrade models from smaller units by simply taking the configs to a different Sophos XG device through a relative simple process. It was less than 15 minutes to replace the smaller unit with a newer one.
An added bonus is the Sophos Community. The knowledge-base and discussions are deep which means being able to look up just about any configuration question or concern.
What do you dislike about the product?
Some features are buried a few layers deeper than needed in the web interface. This results in having to drill down a couple of levels to make changes, then going back to the base layer to enact them. Sophos should develop linked actions, like a wizard, to help complete tasks such as enabling VPN. This would help more basic users through setup faster.
Another problem is licensing and ownership change. After purchasing a firewall through secondary markets to test with, it was discovered the previous owner had to sign and file a release with Sophos. It took us over a month to get ownership changed and and another month to finally get a proper license assigned to the unit.
Another problem is licensing and ownership change. After purchasing a firewall through secondary markets to test with, it was discovered the previous owner had to sign and file a release with Sophos. It took us over a month to get ownership changed and and another month to finally get a proper license assigned to the unit.
What problems is the product solving and how is that benefiting you?
The Sophos provides secure VPN access, something the business was doing by exposing a remote desktop server. Much tighter security has also prevented users through licensed web site filtering has reduced bandwidth overhead, allowing the business to hold off on ordering a larger circuit.
No issues - does the job we need!
What do you like best about the product?
Reliable performance and peace of mind that our network is secure.
What do you dislike about the product?
Taking back account access from our managed service provider was difficult, as the MSP had changed names and Sophos insisted on having documentation from the original company name that signed up on our behalf.
What problems is the product solving and how is that benefiting you?
Secure office network
Great SMB NGFW at an affordable price.
What do you like best about the product?
The thing I like the best about the XG firewall is the integration with their endpoint. I have yet to see a vendor that has this capability yet. You get more insight into your network especially with application control. Knowing exactly what devices are talking to what is crucial in securing your business. Plus they don't sock you for VPN licenses.
What do you dislike about the product?
The only thing I dislike is the lack of 3rd party integration. I know Sophos is making their API more accessible to 3rd party (SOAR, SIEM, etc), but I'd really like to see integration into Aruba's Clear Pass.
What problems is the product solving and how is that benefiting you?
Being able to stop lateral movement with the integration from Sophos Security Heartbeat. This also includes Synchronized Application Control. Lastly, you g t advanced IPS capabilities at the perimeter level as well.
Todo es facil
What do you like best about the product?
La facilidad con que se realiza cualquier proceso
What do you dislike about the product?
A veces con cmabios de version, release, deaja de funcionar cosas que funcionaban bien.
What problems is the product solving and how is that benefiting you?
La seguridad nunca fue tan facil, unificar la seguridad en un solo dispositivo es lo mejor
With the Current Climate the Sophos XG Firewall is Great
What do you like best about the product?
With the current world turning virtual, we were no longer able to have our employees in the office. With Sophos XG Firewall, we have secure remote connectivity. This is very beneficial because our transition from in office to online went very smoothly. We had minimal pains when going through this transition.
What do you dislike about the product?
Cannot thing of any downsides towards the Sophos XG Firewall.
What problems is the product solving and how is that benefiting you?
With Sophos XG Firewall we are able to focus on what matters to us most. We do not need to worry about attacks and we know that the network that we are operating in is secure. We are able to focus more time on speaking with clients as opposed to worrying about cyber attacks.
SERVICE OR SUPPORT VERY POOR
What do you like best about the product?
I have been complaining to Sophos Customer Care from the online portal for the last one month but I have not received any call yet and their service is very bad. Don't buy any product from Sophos.
What do you dislike about the product?
PRODUCT IS GOOD BUT AFTER SALE SERVICE IS VERY BAD DONT PURCHES ANY SOPHOS PRODUCTS
What problems is the product solving and how is that benefiting you?
MY CYBEROM SOPHOS ACCES POINT NOT WORKING FROM 1 MONTH BUT CANT CONTACT ANY CUSTMERCARE PERSON NOT PHONE NOT CONNECT
Recommendations to others considering the product:
I have been complaining to Sophos Customer Care from the online portal for the last one month but I have not received any call yet and their service is very bad. Don't buy any product from Sophos.
A powerful firewall with advanced features
What do you like best about the product?
A powerful firewall
Synchronization with Sophos Endpoint solutions
Synchronization with Sophos Endpoint solutions
What do you dislike about the product?
Difficult to troubleshoot some scenarios as parameters are mostly invisible from the troubleshooting interfaces
What problems is the product solving and how is that benefiting you?
Protecting internal network, servers and endpoints
Never have any issues, works well.
What do you like best about the product?
Its simple to operate and understand. Have had to download on multiple new computers and its always very easy.
What do you dislike about the product?
Not a lot i can complain about. Reliable and consistent product and I get the help I need if I have any questions.
What problems is the product solving and how is that benefiting you?
Securing our network and customer information in a simple, easy to use system. Gives me peace of mind.
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