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User friendly Software
What do you like best about the product?
that Coustmization options in Freshdesk software and the support. ease of intigartion , use
What do you dislike about the product?
no such any issue i have oberved in freshdesk
What problems is the product solving and how is that benefiting you?
Coustmer issues
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Improved the quality of work which resulted in great customer satisfaction
What do you like best about the product?
Freshdesk improved the quality and quantity of task assisted that helps us further stabilized the relation between our company and our client. It minimize the unassisted tickets and we are able to monitor the productivity of each user within our team.
What do you dislike about the product?
The only downside i experience on Freshdesk is when updating the policy number in the settings, its taking time and sometimes im getting error.
What problems is the product solving and how is that benefiting you?
Reducing and organizing the volume of emails received from different clients. It makes easier for us to tracked requests and queries and we are able to respond to them quickly.
FreshDesk at CASHe (Bhanix Finance and Investment Ltd) for audit purpose.
What do you like best about the product?
I head Internal Audit and Controls at CASHe and customer queries, complaints are a part of our monthly review.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
What do you dislike about the product?
At times I find that teh communication is not sequential.
What problems is the product solving and how is that benefiting you?
All customer queries from multiple channels (email, chat, social media, phone) are consolidated into a single platform makes it easier for us as Auditors to review
Freshdesk is really easy to use and very user friendly.
What do you like best about the product?
Easy to track Inventory. We were able to track the tickets.
What do you dislike about the product?
The only thing i felt bad is about child tickets. When ever a child ticket is created it is created as a seperate ticket. If the child ticket is showing under the parent ticket then it will be more easy.
What problems is the product solving and how is that benefiting you?
We are able to track the IT tickets and have documentation of the issues. Also we are able to have an Inventory for all.
Ease of use
What do you like best about the product?
User friendly and helps the team monitor their tickets and pending task
What do you dislike about the product?
Keeps creating new tickets even with same subject
What problems is the product solving and how is that benefiting you?
Managing bulk redundant request
Well knowledge agents and devs
What do you like best about the product?
FDK framework easy to use for dev. Easy to stimulate for testing.
What do you dislike about the product?
Freshchat documentation needs more content and examples.
What problems is the product solving and how is that benefiting you?
Able to address customer issue by raising tickets and ensuring the issue is not repeated by tracking it.
Review of Freshdesk operations
What do you like best about the product?
A detailed review tool for enhancing customer support and bringing smooth experience between the customer and the organisation.
What do you dislike about the product?
There is a lot of time consuming observed while refreshing.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as the customer engagement platform where the customers describe their queries and feedback of our product through freshdesk and we can identify their queries through complaint tye and ops issue
Easy to use, User Friendly and has a big impact on efficiency and productivity
What do you like best about the product?
Automation to avoid repetitive tasks and easy implementation. It will satisfy customers by providing an easy way to connect with their requests
What do you dislike about the product?
Repetitive prompt error.
Exporting Data it includes the merged tickets and did not include the custom objects
Too long to resolve the issue
Maximum fields in ticket fields
FSM App for field engineer limited and no measurement of SLA
Exporting Data it includes the merged tickets and did not include the custom objects
Too long to resolve the issue
Maximum fields in ticket fields
FSM App for field engineer limited and no measurement of SLA
What problems is the product solving and how is that benefiting you?
Freshdesk solves several key problemsin our customer supports.It will benefit usto enhanced the worklo, saving time and helping us provide a betterexperience for our customers
My work routine took a 360 for the better.
What do you like best about the product?
The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to prevent delays. reports, metrics all the things. Easy to learn and impliment into the existing structure. Customer support reponse times went down and were met in target range. Easily intergrated with our existing inventory/order entrey system. I use this platform everyday - entire work day - Total Fan here
What do you dislike about the product?
Rule overridding can be a pain but you can learn to navigate it easily after a little trial and error
This program is comprehensive and capable of so much that it can be overwhelming to navigate all those options at first - I did catch on quick thougnh.
This program is comprehensive and capable of so much that it can be overwhelming to navigate all those options at first - I did catch on quick thougnh.
What problems is the product solving and how is that benefiting you?
Visibitly to work load with absent employees & coworkers
automated ticket routing - gives me time back in my schedule
guided automations for response time alerts
keeping employees engaged and balanced work loads
automated ticket routing - gives me time back in my schedule
guided automations for response time alerts
keeping employees engaged and balanced work loads
Amazing tool for anayltics
What do you like best about the product?
Amazing tool for anayltics
Reports and all automatation without engg involvement can be done easily
Reports and all automatation without engg involvement can be done easily
What do you dislike about the product?
Nothing. No drawback. Overall happy with the tool usage.
What problems is the product solving and how is that benefiting you?
Agent productivity tracking and analytics and automations
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