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Our Experience with Freshworks
What do you like best about the product?
1. Support of freshworks is awesome.
2. Very competetive costs.
3. Capability to do Automations
4. Agent Friendly UI
2. Very competetive costs.
3. Capability to do Automations
4. Agent Friendly UI
What do you dislike about the product?
1. Clarity on long term roadmap
2. Analytics could be better
3. Fresh Chat product is very basic. Team should invest in the product to make it competetive with other solution available in the market.
2. Analytics could be better
3. Fresh Chat product is very basic. Team should invest in the product to make it competetive with other solution available in the market.
What problems is the product solving and how is that benefiting you?
Helped in Improving our customer support experience.
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Amazing product
What do you like best about the product?
Ease for implementation, Best solution for ticketing
What do you dislike about the product?
Lack of customer support, Everytime we need to wait
What problems is the product solving and how is that benefiting you?
Improved in agent productivity
Freshdesk making tasks easier
What do you like best about the product?
Queue setup and filtering options, reporting is made easy
What do you dislike about the product?
Delays in ticket assignment. sometimes have to double back with checking who grabbed a ticket
What problems is the product solving and how is that benefiting you?
Service management and ticketing system
Freshdesk: Features, Pros, and Cons
What do you like best about the product?
articularly its focus on enhancing productivity and simplifying reporting
What do you dislike about the product?
While Freshdesk does provide the ability to generate and schedule reports, the delay in receiving them via email can hinder immediate access to critical data. Direct report downloads within the platform would indeed be a more efficient option
What problems is the product solving and how is that benefiting you?
Freshdesk excels at providing email support and managing customer interactions through its shared inbox feature. Here's how it helps streamline email support and improves tracking
In the customer service teams resolve inquiries quickly and easily without any hassel .
What do you like best about the product?
we are feeling good to work with freshdesk and manage our employee works.
What do you dislike about the product?
Nothing to say anything all are good as of now
What problems is the product solving and how is that benefiting you?
its helps to track created Ticket date and last conversation on the basis of that we can set our target how can we resolve customer query As soon as possible .
Great CRM System
What do you like best about the product?
User friendly and simple to navigate UI.
What do you dislike about the product?
Unable to export automation rules
No notifictaion are sent when an app needs updating,so the app stops working abruptly unless the admin updates it promptly . This an admin overhead
No notifictaion are sent when an app needs updating,so the app stops working abruptly unless the admin updates it promptly . This an admin overhead
What problems is the product solving and how is that benefiting you?
Reduced response time to customers and improved agent productivity
Streamlining Support Efficiency
What do you like best about the product?
Freshdesk stands out because it combines a comprehensive set of features with ease of use, making it suitable for companies with small and large support teams. Its ability to streamline workflows, automate repetitive tasks, and deliver multi-channel support allows businesses to offer quick, efficient, and personalized customer service.
What do you dislike about the product?
NO built in social media integration
Freshdesk offers an excellent suite of features for customer support, but it’s not without its drawbacks. Businesses may find it expensive at scale, and some users report challenges with advanced configurations, complexity in setting up automation, and limited functionality in lower-tier plans.
Freshdesk offers an excellent suite of features for customer support, but it’s not without its drawbacks. Businesses may find it expensive at scale, and some users report challenges with advanced configurations, complexity in setting up automation, and limited functionality in lower-tier plans.
What problems is the product solving and how is that benefiting you?
Freshdesk consolidates allcustomer interactionsinto a single platform, allowing to response and solving complaints on faster scale
A new world for email management
What do you like best about the product?
What I like the most about FreshDesk is the proficiency it has brought into solving tickets that we get from customers on a daily basis, not only this, now we are able to analyze our performance as individuals, and as a team as well, besides that, the structured way of answering tickets is a big relief.
What do you dislike about the product?
Nothing really, FreshDesk is an absolute hit.
What problems is the product solving and how is that benefiting you?
FreshDesk helps me to manage my tickets, keep a more organized tap on the tickets, and then analyzing the performance of me and my team in the most convenient way I have ever experienced.
Freshdesk is very helpful and problem solving
What do you like best about the product?
Freshdesk is very smooth to work with for day to day reveiw of our customer supports tickets and the freature is very easy to access
What do you dislike about the product?
There is not a single gap in fresh desk its all perfect
What problems is the product solving and how is that benefiting you?
It's very convinent to work on fresh desk for the reveiw of customer support tickets of our organisation as an risk officer
Freshdesk is very optimal and easy to integrate with our business processes.
What do you like best about the product?
Best part of it can create automation to ease the load of manual processing
What do you dislike about the product?
Dynamic data sets cannot be automated for auto-population. Example, Agents name in dropdown etc.
What problems is the product solving and how is that benefiting you?
Manual processing
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