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20 Year efax user
What do you like best about the product?
Never seems to be any down time. Easy integration.
What do you dislike about the product?
I do not know who my account rep is and I have had trouble getting in contact with someone that can help me go over all of my business accounts usage.
What problems is the product solving and how is that benefiting you?
Increased productivity.
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Easy System for Faxing
What do you like best about the product?
I like how user-friendly the portal is, I like how all of my contacts are easily stored on there as well for such an easy process. Confirmations sent to my email are also very helpful.
What do you dislike about the product?
I wish I didn't have to put the 1 before the fax number,
What problems is the product solving and how is that benefiting you?
Faxing that is HIPAA compliant.
Fax service works well
What do you like best about the product?
Easy setup and straightforward for the users to send and receive
What do you dislike about the product?
Not their problem, but porting existing fax numbers is a pain.
What problems is the product solving and how is that benefiting you?
Reduced costs compared to physical phone line
Easy To Use and Reasonably Priced
What do you like best about the product?
I find the interface easy to use, even when I am overseas. I have never had a problem sending or receiving a fax, where the issue arose from anything to do with eFax or its service. I have seen no downtime.
What do you dislike about the product?
I do not like the automated chat service -- it was awkward to get through to a person (though the person was helpful once I reached him).
What problems is the product solving and how is that benefiting you?
EFax eliminates the need to have a fax machine, and allows me to fax from my hotel room or other away location. Faxes come to me in computerized form, thereby saving on paper (I run a paperless office).
Expensive and unpredictable
What do you like best about the product?
ease of use and being able to send the faxes to emails
What do you dislike about the product?
expensive and cost, unexplained charges and alck of information
What problems is the product solving and how is that benefiting you?
access to information from clients
Works great for what we need it for.
What do you like best about the product?
goes directly to email for easy access and storage
What do you dislike about the product?
i find it hard to use when faxing out so i dont use this feature
What problems is the product solving and how is that benefiting you?
that we can offer a fax option without having a fax machine
Easy to use and portable!
What do you like best about the product?
Because I can log into eFax from anywhere, I can receive and send faxes no matter where I am. I have used eFax since I opened my private counseling practice in 2008 and have never had issues with receiving or sending faxes. Moreover, because I do not have a 'physical' fax, I don't have to worry about patient medical data being visible to other people.
What do you dislike about the product?
I'd love it if the web application was a little more robust, but honestly...there isn't much to complain about!
What problems is the product solving and how is that benefiting you?
I don't have to worry about physical equipment breaking down. There are no issues with phone lines, space in my office, etc. Basically, my fax goes where I go and as long as wifi is available, I can send and receive faxes.
Easy to use.
What do you like best about the product?
Ease of use, dependability and always being available.
What do you dislike about the product?
Price and the inability to stop SPAM faxes.
What problems is the product solving and how is that benefiting you?
Making work easy and get the fax to me by email.
A VERY EASY AND SENSIBLE EXPERIENE IN USING EFAX FOR MY LAW PRACTIVE OVER THE LAST 25 PLUS YEARS
What do you like best about the product?
IT IS VERY EASY TO USE AND THE FACT THAT I GET EVERY FAX IN PDF WHICH THEN I SAVE INTO MY FILE FOLDER FOR EACH CLIENT AND I HAVE ACCESS TO ALL MY FAXES DOWN THE ROAD SHOULD I NEED THEM
What do you dislike about the product?
HONESTLY THERE HAS BEEN NOTHING AT ALL AS IT HAS BEEN VERY EASY TO USE
What problems is the product solving and how is that benefiting you?
AS I MENTIONED BEFORE IT IS VERY EASY TO USE AND I LOVE THE FEATURE THAT I GET ALL MY FAXES IN PDF FORMAT VIA EMAIL
Works well
What do you like best about the product?
I thinks it's simple to use through the web or mobile app. i mostly use it to send faxes via the email using Gmail on an ios device.
It's also affordable.
It's also affordable.
What do you dislike about the product?
The user interface could be a bit more modern looking on both mobile and web.
What problems is the product solving and how is that benefiting you?
I'm a Healthcare provider and I use the fax to send documents to insurance companies.
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