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The Automation in Creatio is Awesome!
What do you like best about the product?
I love all of the automated campaigns that you can make in creatio. From doing email campaigns to creating boxes that can be checked to start people into the campaigns. I can not say enough good things. The customer service is superb.
What do you dislike about the product?
It is easy to over complicate what you are doing... and there is a learning curve.
What problems is the product solving and how is that benefiting you?
Communication has been better, automation has been great, and doing marketing smart has been so much easier!!
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Outstanding CRM system
What do you like best about the product?
Our experience with Creatio has been very positive. The system helps us in a number of ways from aggregating and structuring customer data to managing various types of customer cases in a user-friendly interface. The platform allows for heavy customization, which is great since we can modify the system to the extent we need. Also, the support from Creatio team along the way is great.
What do you dislike about the product?
No major issues to mention. Some minor issues popped up occasionally, but they were quickly resolved
What problems is the product solving and how is that benefiting you?
We were looking for a tool able to manage all our customer service requests across various channels effectively. We sought out a system that would help us streamline our case management while also enhancing customer engagement. Creatio was a perfect fit for this. The tools they provided us with helped our company to both deliver better customer experience and optimize our customer-facing operations.
Very satisfied customer
What do you like best about the product?
The low code no code tools enable me to do robust configuration without having to hire a developer to do custom development that is costly and less sustainable.
What do you dislike about the product?
I just wish every employee in our organization used it, we have a couple legacy systems that other departments won't give up. It would be easier if everyone was using Creatio.
What problems is the product solving and how is that benefiting you?
We are able to set up reports and dashboards much faster so we can have useful metrics for reviewing our employees KPIs, and for management to make informed decisions.
Recommendations to others considering the product:
There are great plug ins and add ons in the Creatio marketplace. Support is very attentive. R&D is great at bring features you request into future global releases.
The electronic sales and customer service solution is with Creatio.
What do you like best about the product?
This software offers a generous selection of accounting connectors, plugins, and system solutions, which are quite necessary when there is a particular problem regarding the correct functioning of Creatio, including that it is very easy to integrate with any platform you wish to use its very convincing features, because its design contains internal link compatibility with most systems available in the cloud.
What do you dislike about the product?
Creatio should consider making updates that allow for greater performance and productivity on its platform at a general level, depending on what utility each particular company wishes to implement, as it is mentioned that offering more design resources to develop better marketing campaigns would be incredible, for a greater flow in terms of workforce, as currently this e-commerce system is not very easy to use.
What problems is the product solving and how is that benefiting you?
Currently, we use Creatio in most departments dedicated to marketing, as each team greatly benefits from a unified interface for managing and generating numerous leads, due to the fact that the members we have are highly professional in their field of laboratory work, which is also of great importance for the design of sales campaigns, as they are incredible and customizable, so all the information obtained from this service is stored and analyzed on protection dashboards.
Recommendations to others considering the product:
It is good for large-scale data segmentation, or better described, at an enterprise level, including the integration of high-tech functionalities in its field, which allows for smoother work once it is implemented on your preferred platform, in order to gain a better understanding of customer behavior, reports for SEO, and other digital marketing purposes, which are of great utility for organizations, regardless of their names according to productive size.
Great easy to use tool.
What do you like best about the product?
It contains automations of business processes, this is a very necessary tool for these kinds of process management software and crm, I love its high level of customization to the taste of each user, as this guarantees us a greater expectation of comfort, since Thanks to this, it has been possible to customize the systems of any company to a great extent, Creatio is incredible to help create requirements and carry them out until their implementation, including that this service is really easy to use.
What do you dislike about the product?
It would be fantastic to have more market solutions that add to the functionality of the system, as this would promote a better management of work flow, including that this software should have better updates in the customer portal, since with the one it currently has He is slow to interact with these individuals, for assistance or for negotiations, which cannot be carried out, highlighting that he needs a telephone integration for better development.
What problems is the product solving and how is that benefiting you?
We use Creatio in a large proportion, that is, this software is used by all the departments of our organization, as it was mainly implemented to create reports and dashboards with the ease of customization, this system has allowed sales, support and attracting customers, allowing us to have visibility for the information among our establishments in the company area and eliminates the silos of incoherent data and garbage, which we do not need, to work in an adequate way, mentioning that with this service we obtain progress Marketing with open doors towards great profit with generated income.
Recommendations to others considering the product:
Creatio is ideal for any company, highlighting that the marketing module designed in its programming is very solid, sales can be organized quickly without any kind of inconvenience and without many customizations, in other qualities that this software acquires we can mention that the the support system is developed in a way that is considered excellent, being recommended even for large customers who have complex business processes.
Great Product with Easy to Implement UI
What do you like best about the product?
We picked Creatio because of the UI and how its functionality helped greatly with user engagement. The app has been fantastic.
What do you dislike about the product?
Our biggest problem has been email integration with outlook and access rights when you have territories for teams instead of individuals
What problems is the product solving and how is that benefiting you?
WIth Creatio we are now capturing more data than we ever have been before. Our reporting is much stronger. Additionally, being able to easily and quickly modify fields and layouts has helped us quickly adapt to changes in our market place.
Recommendations to others considering the product:
Its a growing software and as a fast-growing company in the USA this CRM has kept up with us and done a great job of meeting our needs. I would love to see it grow more.
Datagroup and Creatio (formerly bpm'online)
What do you like best about the product?
What stood out for us from the very start was cost-efficient deployment and strong technical support. The system’s efficiency is great; it is rich in contact center capabilities and has powerful low-code and business process automation tools. We believe that the system has a lot of potential for us, there is a lotof untapped functionality that we still need to discover.
What do you dislike about the product?
Building AI-powered solutions within the system requires some dedicated in-house resources. Knowing all the low-code development tools we could use to grow our operational efficiency, we would like to create more advanced tailor-made business solutions in future.
What problems is the product solving and how is that benefiting you?
With the help of the platform, we were able to improve our customer service operations significantly. Our case management and customer interactions became far more organized, hence, our employee productivity increased, too. With all the solutions the platform offers, our contact center is able to work at full speed, being efficient as never before.
Recommendations to others considering the product:
We would recommend to invest as much time and effort in learning the system as possible. The system’s UI is very user-friendly, but there are many useful functions beyond basic functionality that can be used effectively.
Review about Creatio – agile & user-friendly BPM tool
What do you like best about the product?
- The system allows us to build new business processes and modify existing ones on the fly
- Its business process designer and customization capabilities
- SaaS delivery model with the option of on-site deployment
- A range of options including business process automation, dynamic case management or coding that allow us to meet our business objectives
- Its business process designer and customization capabilities
- SaaS delivery model with the option of on-site deployment
- A range of options including business process automation, dynamic case management or coding that allow us to meet our business objectives
What do you dislike about the product?
Some basic solutions we needed (static list records, auto-numbering, autofill, email groups synchronization, etc.) were not provided as a part of the system’s out-of-the-box functionality and required additional time and resources for customization. We’d also loved if they could offer a bundle that allows us to just add some functionality from Service Creatio or Sales Creatio to our core product at a lower cost than regular subscriptions to the products.
What problems is the product solving and how is that benefiting you?
- Control technical resources and supplies as a part of our main business activities
- Run effective email marketing campaigns that help us to not only generate leads, but also drive sales with minimal involvement of sales reps
- Calculate net worth based on comprehensive data, which enabled us to create a new pricing policy and launch new services
- Decrease onboarding for customer service reps from 14 to 7 days and for commercial department – from 30 to 14 days
- Reduce customer requests processing time by 300% within 6 months
- Run effective email marketing campaigns that help us to not only generate leads, but also drive sales with minimal involvement of sales reps
- Calculate net worth based on comprehensive data, which enabled us to create a new pricing policy and launch new services
- Decrease onboarding for customer service reps from 14 to 7 days and for commercial department – from 30 to 14 days
- Reduce customer requests processing time by 300% within 6 months
Recommendations to others considering the product:
I would definitely recommend this software. The system is perfect for a quick start in business process management. It is a fully-fledged, feature-rich, and user-friendly software that would suit most businesses.
A perfect solution to manage complex sales operations
What do you like best about the product?
Agility is definitely one of the top benefits of Creatio. With the help of easy-to-use low-code tools, we can make any system modifications we require. A user-friendly UI stands out.
What do you dislike about the product?
We would like to see some improvements in the mobile app so that our field sales reps could use it more efficiently.
What problems is the product solving and how is that benefiting you?
As we did a major overhaul of our sales methodology, we were looking for new software that could become a foundation for our new sales processes. We required an agile solution to build and modify processes on the fly. To do that, we opted for Creatio, and soon realized it was a great choice. Creatio helps us maintain the transparency of our operations.
Creatio is the solution that helped us gain a competitive edge
What do you like best about the product?
I like how scalable the platform is. Creatio supports our business growth without having any complications in expanding the system’s functionality. Thanks to that, we keep scaling Creatio regularly.
What do you dislike about the product?
Sometimes there are some technical issues, but they are commonly resolved.
What problems is the product solving and how is that benefiting you?
Together with Creatio, we are able to drive innovations in our company successfully. Creatio serves us as a great sales force automation tool. It is a fully-fledged solution that enables us to manage our sales effectively. Apart from that, we are able to make better business decisions thanks to BI tools. With the help of Creatio, we noticed higher workforce performance. We were also able to achieve sales revenue growth.
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