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Excellent CRM, easy to use tool capable of handling anything your business requires
What do you like best about the product?
This application can scale to any business of any size. It's unique and customized environment can be curtailed to any industry. It has limitless capability to customize to an individual's needs. Easy reporting capability and very powerful analytics tools which give you power to manage and monitor business perfectly. bpm'online has been developed in .NET platform which allows developers to customise application faster. They have also regular updates with lots of new functionalities.
What do you dislike about the product?
There are some added extras that would be very useful to a business, but as with any business model, these extra features are not always free.
What problems is the product solving and how is that benefiting you?
It is a good platform for gathering the customer data and working around it in order to improve customer relationships, marketing and increase sales numbers. It has a great level of customization and integrates well with third-party apps.
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Bpm'online CRM
What do you like best about the product?
The ability to scale bpm'online into all operations of the business, because of the Marketing, Sales and Service offering on one platform. Additionally the ability to create, drive and monitor process easily.
What do you dislike about the product?
Initial system set up can be challenging as bpm'online has massive scope and capability, and to keep your requirements in check can be difficult.
What problems is the product solving and how is that benefiting you?
I utilise bpm'online to monitor and process Marketing and Sales initiatives. By using bpm'online the I'm able to stat a process once a lead is automatically registered in the system through lead generation efforts developed in bpm. We can then automate communication and launch the right sales process based on a multitude of factors and data. This allows slick handling of of all aspects of the sale cycle and increase conversion.
Dynamic and easy customisable CRM
What do you like best about the product?
This CRM allows the non-technical users to customise their screens without any technical knowledge. Even more, business processes can be added without programming skills.
What do you dislike about the product?
Debugging of more complex business processes and web services could be improved.
What problems is the product solving and how is that benefiting you?
We can automate a lot of the workflows, which is a great help for the end-user and reduces errors made by the user.
Refreshing product and company
What do you like best about the product?
The ability to customize and tailor the software to your own unique business processes and needs.
What do you dislike about the product?
There are a lot of system settings that can be learned and utilized.
What problems is the product solving and how is that benefiting you?
I use bpm'online for CRM and email marketing, as well as tracking customer renewals and product information. Being able to create our own data sets to use and then creating or customizing some process flows enable us to stay on top of software renewals and what is going on with our customers.
Being able to easily track and send emails through the system has been a huge help in seeing the interactions with our clients and prospects.
We have also modified the sales process to fit our needs, based on the type of opportunity.
Being able to easily track and send emails through the system has been a huge help in seeing the interactions with our clients and prospects.
We have also modified the sales process to fit our needs, based on the type of opportunity.
Recommendations to others considering the product:
Give it a try for sure! Really explore the marketplace, and the process engine.
Best Agile CRM/BPM
What do you like best about the product?
One of the most exciting CRM/BPM products we have worked with in a long time. Highly flexible and customizable. Robust business process designer that allows for simple to extremely complex processes. Lots of advanced and trending features. bpm'online is well-informed about what companies are looking for today and in the near future. Well supported by bpm’online technical staff and integrator partners.
What do you dislike about the product?
Too minor to mention compared to the exceptional benefits we are achieving.
What problems is the product solving and how is that benefiting you?
Our goal is to deliver a customer experience that creates customer advocates. We do this for our clients and it is what we hope they experience with us. In order to be able to do that we needed to implement many business processes to easily support our employees and enable our teams to consistently deliver a better experience for our customers across all departments. After finalizing our implementation and seeing this in operation the last couple of years, we can't imagine working without bpm'online anymore.
Recommendations to others considering the product:
By far, one of the fastest and easiest user adoption rates we have seen with any CRM/BPM product. Well-designed UI leveraging robust business processes is a success formula by any standards.
complete digital platform including marketing, sales, supply chain, service and en plus automation
What do you like best about the product?
Business Processes: automation of changes in data based on parameters setting, automated bulk email sending, integration with other applications, output reports in doc, xls, pdf.
What do you dislike about the product?
During customization and development of specific features It is difficult to check the debugging process.
What problems is the product solving and how is that benefiting you?
Automation of tasks and activities like Leads processing. Quote generation, integration with existing applications, marketing campaigns, event organization, ticketing system.
We are reaching new heights with bpmonline
What do you like best about the product?
Our company took advantage of the system integration capabilities which enabled us to connect with various third party systems. We were also able to establish a better connection with guys from sales.
What do you dislike about the product?
No off-the-shelf connector for Google Analytics
What problems is the product solving and how is that benefiting you?
Lead generation, campaign management, sales processes
Recommendations to others considering the product:
Outline the needed functionality and define the part that can be covered with OOTB capabilities.
We are reaching new heights with bpm’online
What do you like best about the product?
Bpm’online provides us with the flexibility to create, adapt and renew processes. Within a short
period, we were able to change the way we approached our clients, improved time to first contact,
delivered a faster product and closed more sales than ever before.
period, we were able to change the way we approached our clients, improved time to first contact,
delivered a faster product and closed more sales than ever before.
What do you dislike about the product?
More app/connector selection in the Marketplace would be nice. Other than that, there is nothing
else worth reporting.
else worth reporting.
What problems is the product solving and how is that benefiting you?
We chose bpm’online because of the flexible, low-code BPM platform. We could change things
on the fly when needed to keep production moving. We evolved from a homegrown system with a limited
capacity to an extremely flexible system that opened the door to a world of possibilities, bringing our
success formula to a new level.
on the fly when needed to keep production moving. We evolved from a homegrown system with a limited
capacity to an extremely flexible system that opened the door to a world of possibilities, bringing our
success formula to a new level.
Recommendations to others considering the product:
This is a great platform and easily customizable to suit business needs. You will not
regret having a software company cater to your needs.
regret having a software company cater to your needs.
Extremely helpful team. excellent service!!
What do you like best about the product?
My customer support manager. Kate is exceptional. She listens, responds and gets it done. Thank you very much for your support and understanding.
What do you dislike about the product?
Technical system, but we Will get used to it!
What problems is the product solving and how is that benefiting you?
processes and systems that need to be built to make the foundations of the Business work smarter
Best Alternative CRM To Salesforce and Dynamics365!
What do you like best about the product?
Bpm'online is the most completely integrated Marketing, Sales, and Services Customer Relationship Management (CRM) platform and is reasonably priced.
What do you dislike about the product?
Bpm'online needs to improve its Mobile app and certain data entry sections.
What problems is the product solving and how is that benefiting you?
Central Repository for all customer and prospect interactions. Quick ROI and low-price of entry.
Recommendations to others considering the product:
Compare it to Salesforce.com Entrprise or Professional. You will be very surprised on the value of tBpm'online.
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