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User friendly and Functional CRM
What do you like best about the product?
It´s so intuitive and so easy to understand.
What do you dislike about the product?
It doesn´t have many options to connect to other softwares
What problems is the product solving and how is that benefiting you?
Our main trouble was to know what the sales persons were doing.
With the field functionality this problem was solve.
Nowaday, we have a schedule of the visit they need to do and we know if they really did it.
With the field functionality this problem was solve.
Nowaday, we have a schedule of the visit they need to do and we know if they really did it.
Recommendations to others considering the product:
Does not have many option to connect to other software
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Strong Bussiness process management solution with ready CRM
What do you like best about the product?
The BPM inside the tool and building business worflows
What do you dislike about the product?
Premier support is not free even you will get great support once you purchase it
What problems is the product solving and how is that benefiting you?
We use the CRM sales solution for our fashion company to mangae the orders and the inventory of items and to manage the the database of our customers
Everything we've ever needed
What do you like best about the product?
bpm allows a full degree of product and report customization with ease. No need to be reliant on third party service providers or experts, the tool is open and easy to configure to fit specific organizational requirements
What do you dislike about the product?
To be blatantly honest, nothing. The platform has enabled us to realize every single operational goal we had hoped for.
What problems is the product solving and how is that benefiting you?
No visibility into reports, no opportunity tracking, no realization of effectiveness of marketing programs, access to a global contact management system.
BPM Product Review
What do you like best about the product?
Their Support team is off the charts good and the UI is very sharp. They answer quickly, and with a detailed solution to the issue, if they have one.
What do you dislike about the product?
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many workarounds to make it effective. It was a huge time waster for us.
What problems is the product solving and how is that benefiting you?
We had no workable system before BPM, so having a centralized information center has been the largest benefit received.
Recommendations to others considering the product:
You need to have a developer to fully utilize this system.
Growing a business with BPM
What do you like best about the product?
Working with BPM allows contractors to log in and see job schedules, contact details and work updates. The knowledge base is a wonderful resource for WHS information and forms, business policies and fact sheets. Being cloud based gives BPM a universal accessibility across any platform. This and the very high standard of support are the two most important features that make using BPM so pivotal to running a service oriented business efficiently.
What do you dislike about the product?
Some menu options are clunky. The contacts filter search needs to be reset after each selection. Being HTML has it's trade offs though am looking forward to seeing navigation menus require less mouse clicks.
What problems is the product solving and how is that benefiting you?
Contractors in the field with varying IT skills are all using it successfully. Other diary management systems did not work across all platforms nor did they allow for client management information and storage of information. BPM helps manage customer care.
Recommendations to others considering the product:
BPM is eminently adaptable, universally accessible and once set up is user friendly. Fantastic for a field -based client service, oriented business. The support is professional and personable. Having a support officer to work with who gets to know my business demonstrates to me that BPM knows what business is all about. As the business grows I'll be able to add more functionality.
BPM Online integration for a business with 200 staff
What do you like best about the product?
The level of customisation available in the product
What do you dislike about the product?
The support documentation can be confusing at times
What problems is the product solving and how is that benefiting you?
Integrating BPM into a business with high customer needs: lots of personal information that is not what BPM is designed for- but the product can be modified quite well to adapt to the client's needs. BPM has the feature set that allows the client to try out new workflows that had not been considered before.
Recommendations to others considering the product:
Pay for the highest level of support that you can afford. The support team from BPM are great. But they don't work for free (would you expect them to?). Once you understand the workings of the system, the support team can create some very neat features as requested.
This CRM turned out to be an extremely helpful solution for our company
What do you like best about the product?
We liked the idea of having all departments that deal with the customer in our company - sales, service - on one platform. Our teams now have a shared customers database with all information about cars purchased, service works, spare parts, upcoming service appointments, etc. With bpm'online we eliminate the problem of a dragged-on conversation with the client, as well as errors in the course of work.
What do you dislike about the product?
Even though there are so many different CRMs on the market, it's still hard to find what you really need for your business. Bpm'online was the right choice and there is not much I dislike.
What problems is the product solving and how is that benefiting you?
We chose bpm'online because it let us line up the sales and service departments inside our company. Besides, we use bpm'online not only to communicate with our customers but also for our internal operations. Bpm'online turned out to be an extremely helpful solution for our company.
Potential Customers
What do you like best about the product?
They were very prompt in getting back to me and wanting to set up time for a call
What do you dislike about the product?
I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me.
That call as the last time I heard from them. I reached back out and heard nothing.
I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs.
That call as the last time I heard from them. I reached back out and heard nothing.
I came away believing they will say they can do anything to get you on a call to give you their pitch in hopes you will fall in love and ignore your real needs.
What problems is the product solving and how is that benefiting you?
I had a very specific needs related to users having an online calendar to schedule call back support. i.e. Apple Genius bar. They didn't solve my need.
Recommendations to others considering the product:
Run away
Great User Experience!
What do you like best about the product?
What I really like in this product is its amazing UI and the resulting ease of use. The UI is really intuitive and pleasant to use both for standard users and system administrators. You don't need to be an experienced programmer or an IT professional to perform standard aministration tasks, like creating accounts, assign permissions, setup reports and views, customize object cards or design a workflow: for these common tasks the system is straightforward and full of smart wizards that guide you through these functions.
Besides it is really rich of functionalities that make it absolutely comparable to equivalent products of the CRM "big names".
Another strenght is the way the company cares for its customers. I would define it "very personal", you don't feel you are in touch with a standard multinational where processes are hyper-standardized and unless you bought a significant amount of licenses you are just one of the bunch. Even with few licenses you feel you are meaningful for them, and that's definitely value.
Besides it is really rich of functionalities that make it absolutely comparable to equivalent products of the CRM "big names".
Another strenght is the way the company cares for its customers. I would define it "very personal", you don't feel you are in touch with a standard multinational where processes are hyper-standardized and unless you bought a significant amount of licenses you are just one of the bunch. Even with few licenses you feel you are meaningful for them, and that's definitely value.
What do you dislike about the product?
Integration with social media can be improved, especially for marketing. Adding Linkedin within the accessible media is a must.
After-sales objects can be automated a bit more (e.g. orders, invoices, projects, etc.)
After-sales objects can be automated a bit more (e.g. orders, invoices, projects, etc.)
What problems is the product solving and how is that benefiting you?
I have a complete and up-to-date vision of our business: pipeline, forecast and plenty of details for each opportunity. I can easily track all sales activities whether they are a visit, a call or an email.
I can promote my products and services through effective digital marketing tools.
I can promote my products and services through effective digital marketing tools.
Recommendations to others considering the product:
Great product, according to the 80-20 law you can do 80% of the job with 20% of the effort (=you can do it yourself) . You have to ask for specialist support just for the remaining 20%. Trust your implementation to a certified local partner.
Lifehack for the service team
What do you like best about the product?
In our case, the company has gained its benefits from implementation of the customer center. Especially useful we find agent desktop feature with analysis functions related to work performance for each of our service agents. This helped us to evaluate how much time every agent spends on different activities, reduce time spent on data input and analysis, and increase time spent on phone calls. As a result, we observe great increase in agents’ efficiency.
What do you dislike about the product?
It did take us time to integrate bpm’online with already existing database, what is definitely neutralized by the quality of the clients’ base that we have now.
What problems is the product solving and how is that benefiting you?
As our company that depends heavily on quality of the customer center performance, we felt a big relief as we launched bpm’online customer center. Everything is organized in a way to speed up the workflow and improve service for our customers. We now have the ability to process all clients’ requests timely and without hiring new agents, so the system has become a true asset for our company to step forward towards experience getting more and more positive feedbacks from our customers.
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