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Great solution to manage your business processes and workflows!
What do you like best about the product?
What do you like best?
1. Flexibility. People on different technical levels can modify processes in bpm’online it’s easy with the drag and drop features. Thanks to ability to change and modify processes our business stays at the top of game.
2. Mature platform. Technologically the platform is quite powerful and provided us with tools to configure our system with almost no coding.
1. Flexibility. People on different technical levels can modify processes in bpm’online it’s easy with the drag and drop features. Thanks to ability to change and modify processes our business stays at the top of game.
2. Mature platform. Technologically the platform is quite powerful and provided us with tools to configure our system with almost no coding.
What do you dislike about the product?
Sometimes we had some errors when creating sub-processes in the business process designer, which was resolved with one of the recent releases.
What problems is the product solving and how is that benefiting you?
Bpm’online streamlined the workflow of our departments in one homogeneous environment, connecting all processes and eliminating the gaps.
Recommendations to others considering the product:
Bpm’online is a great solution to manage your business processes and workflows. Consider this product when you need an easy-to-use yet mature tool for sales, marketing and service processes.
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Bpm'online helped us improve performance
What do you like best about the product?
With bpm’online we managed to integrate and our processes and operations in one application. Our sales reps have access to all the information they need, even if it’s lead’s website behavior data. We automated a standard sales process for the entire team and it helped us improve performance.
What do you dislike about the product?
Would be good to have a bit more modular pricing so that we could adjust it and pick what we really need.
What problems is the product solving and how is that benefiting you?
Sales and marketing management. With this application we’ve got great results with minimal time spent.
Recommendations to others considering the product:
For midsized companies this tool is the leader. The system gets up and running very quickly, and it is quite easy to use yet powerful.
CRM that we like to use
What do you like best about the product?
What our team liked the most:
• Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively.
• Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run.
• Fully customizable system.
• Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively.
• Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run.
• Fully customizable system.
What do you dislike about the product?
It would be nice to have a wider range of connectors to some marketing apps we are using.
What problems is the product solving and how is that benefiting you?
Bpm’online automated key marketing processes for us. All marketing activities, metrics and KPIs can now be shared across departments in a single dashboard. Marketing automation and smart business process management saved us hours of work.
Recommendations to others considering the product:
Be future-oriented and look for the vendors that provide you with the innovative technological solutions that can scale with your company’s growth.
Intelligent business with bpm'online
What do you like best about the product?
We like mature lead management tools of bpm’online. We can track leads’ needs from their first visit to our website, nurture them and hand off to sales, when leads are sales-ready. All in one system.
What do you dislike about the product?
Sometimes minor errors occurred for example when working with Safari and Internet Explorer browsers but the system is constantly improving.
What problems is the product solving and how is that benefiting you?
We gained total control over the complex lead management processes in our company.
Recommendations to others considering the product:
The bpm’online system provides an intelligent lead segmentation and lead management capabilities. Your lead generation experts would definitely appreciate it.
Best CRM for Travel Agency Marketing Campaigns
What do you like best about the product?
With the deployment of the bpm’online software, we aligned the work of our marketing, sales and service teams and integrated data from different locations and channels. What our agents liked is that the bpm’online system enabled them to deliver personalized services and to support each client. Business process management capabilities are a huge advantage of bpm’online for us. Moreover, the bpm’online platform is scalable and flexible and meets the changing needs of the travel market. Finally, the implementation process was thoroughly planned which ensured the success of the project.
What do you dislike about the product?
There wasn’t anything to dislike. The project was carefully planned and thought through – thus, everything worked fine.
What problems is the product solving and how is that benefiting you?
People like the personalized approach and high-class service that we deliver when they travel. That enabled us to grow very fast. Unfortunately, our CRM system was failing to keep up with the pace of our growth. Hence, there was a need for a more effective CRM solution. We were looking for a software that would support and foster our business expansion and growth. Thanks to the intelligent bpm’online software, we reduced technology costs, and improved productivity. We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.
Recommendations to others considering the product:
The bpm’online system is time- and cost-effective. This smart process-based CRM improved the productivity of our agents and increased our revenues. Built-in business processes will allow you to plan the best course of actions that would ensure that your company takes advantage of all the benefits of the software.
CRM that meets your business needs
What do you like best about the product?
There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs
What do you dislike about the product?
The eco-system is not as large as some of the other big vendors have. At the same time, we got a more personalized approach from bpm’online
What problems is the product solving and how is that benefiting you?
The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment
Recommendations to others considering the product:
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well!
Grow your business with bpm'online
What do you like best about the product?
As our company continued to grow and extend over new territories, we faced difficulties in managing and controlling all customer communications, sales processes, invoices and orders of our global clients. With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned.
Also, our core processes were well organized and automated. Templates of processes that come with bpm’online made it much easier for us
Also, our core processes were well organized and automated. Templates of processes that come with bpm’online made it much easier for us
What do you dislike about the product?
We had to make many changes and customization to the system, as the scope of the project was large
What problems is the product solving and how is that benefiting you?
Integration of the bpm’online system created a single hub for our data points. Multiple data points about customers’ requests, orders and invoices were synchronized and this information was available in one window. Bpm’online helped us streamline our processes and operations to considerably increase productivity
Recommendations to others considering the product:
Leverage process templates in bpm’online when you start working with the system
Easy to use CRM
What do you like best about the product?
It was really a swift implementation. The bpm’online software was easily integrated with our order management system and other third-party applications. Smart charts and reporting helped us track our real time sales performance and forecast sales, so we did not lose any opportunity in any country.
What do you dislike about the product?
As we purchased the basic support package, technical support was provided only via email, not phone. To receive technical support and consultation via telephone, you need to buy an extended support package.
What problems is the product solving and how is that benefiting you?
The bpm’online system was fully adapted to our corporate sales techniques and standards and automated vital sales processes. Moreover, our teams benefited from a greater forecast accuracy, better conversion of leads to opportunities, and more effective collaboration between our sales forces. Sales managers gained greater visibility into each deal and hence can now more effectively manage each sale as the system synchronized the work of our sales reps in all offices.
Smart dashboards and reports provided us with crucial sales data used to understand the health of the sales pipelines and forecast actual results.
Smart dashboards and reports provided us with crucial sales data used to understand the health of the sales pipelines and forecast actual results.
Recommendations to others considering the product:
The bpm’online system is great for tracking opportunities in an efficient way, together with dashboards and reporting it creates a complete sales management system.
It efficiently connects the dots between marketing, sales and service departments in a way that makes sense to your business and your business goals.
It efficiently connects the dots between marketing, sales and service departments in a way that makes sense to your business and your business goals.
Excellent service
What do you like best about the product?
It was a pleasure to work with the bpm’online team. The team demonstrated the flexibility and support throughout entire process. We were also happy with a dedicated Customer Success Manager. It eased the process, provided us with the useful guides and tips. Using a full bundle product enhanced our operational processes since we had the tools to manage the entire customer journey from customer acquisition to customer retention.
What do you dislike about the product?
I cannot say that I ‘dislike’ something about the system, however you need to consider to have trainings prior to the deployment.
What problems is the product solving and how is that benefiting you?
Bpm’online helped us to improve our customer relationship. The complete information about a client was recorded in one location, so that the staff could keep a track of it and access information when it was necessary. Bpm’online strengthened our growth – we started from the satellite offices in the Netherlands & Austria and plan to roll out globally with the head-office in Germany.
Recommendations to others considering the product:
Business processes engine is a very powerful tool but it is advisable to choose a vendor that can provide you with a personal Customer Success Manager. Believe me, they take their time for you.
best practise, effective product
What do you like best about the product?
Bpm’online is really easy to use, we were able to customise and adjust it based on our needs and goals. The business process platform is a huge advantage! With bpm’online you’ll never have to bend the way your software works in order to make it support how your business operates.
The interface is intuitive, which makes bpm’online easy to work with. I also like their dashboards.
The interface is intuitive, which makes bpm’online easy to work with. I also like their dashboards.
What do you dislike about the product?
Overall it is good for us. There might have been a few glitches at the beginning, but nothing specific I dislike about the platform.
What problems is the product solving and how is that benefiting you?
Bpm’online helped us integrate all data that we were using. The system helped us to better structure and automate complex workflows. Process automation improved productivity and efficiency of the work.
At the same time, the system allowed the staff to demonstrate more personalized approach to each customer having all the client’s information available at a client’s profile.
At the same time, the system allowed the staff to demonstrate more personalized approach to each customer having all the client’s information available at a client’s profile.
Recommendations to others considering the product:
Give it a try. It's really powerful yet very easy to use.
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