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Twilio Segment

Twilio Segment | 1

Reviews from AWS Marketplace

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External reviews

552 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Alejandro M.

GREAT IDEA, GREAT EXECUTION, CAN GET PRETTY EXPENSIVE

  • March 22, 2024
  • Review provided by G2

What do you like best about the product?
Twilio Segment It is a pretty straightforward software, that can help a business avoid complications when dealing with large teams handling customers along a complex logistical, operational, service, and aftercare route. It is very simple to work with, once you get the hang of it, and it simplifies the communication process amongst areas that many times do not have the opportunity to speak or meet in a day-to-day environment. Implementation is simple and does not require deep changes or a steep learning curve. Customer support, before and after implementation is good and helpful. It integrates easily with existing software and the company's dynamics and can become a frequently used, consulted tool for the development of your Customer DB. It will be your daily to-go tool when considering the ease of use and lightness. I use it every day.
What do you dislike about the product?
The cost can make this software prohibitive. It may not work as well for smaller groups that want to grow in an orderly and strategically-focused manner, but that don't have the means to implement software as robust and segmented as this one.
What problems is the product solving and how is that benefiting you?
Segment helped us integrate customer information in a business that deals with many objectives and segments of the customer's logistics chain, including but not limited to, cargo handling, inventory, storage, picking, transport, operations (river and maritime), etc. With Segment, my teammates and I, can interact towards our customers, knowing what each one of us did, and where the customer's experience in a given moment, is at.


    Pushapak Kumar P.

Cloud new era of tech

  • March 22, 2024
  • Review provided by G2

What do you like best about the product?
best part is take some view for how's the new tech rolling in around world for making peoples awareness and easier life using new way of techs
What do you dislike about the product?
little bit complexity in tech to understand
What problems is the product solving and how is that benefiting you?
easy rollout for very bit complex data sets in Customer env


    Riya A.

Tame the customer data chaos

  • March 21, 2024
  • Review provided by G2

What do you like best about the product?
I have been using this application and by far this proves to be a wonder. The best about this is that it can collect data from so many sources whether it be website or marketing campaigns etc. it also helps clean the messy data and transform it into the usable ones.
What do you dislike about the product?
As our customer database is quite use so it is quite expensive on that front is what I feel.
What problems is the product solving and how is that benefiting you?
As I have mentioned, it cleans up the data and make it more usable. The integration with our sources is on another level. Just forget manually adding data into every tool. It's that good for marketing analytics.


    Rakesh P.

Amazing platform for grow business.

  • March 20, 2024
  • Review provided by G2

What do you like best about the product?
very helpfull and easy to analyse data and use also extraordinary tools and api.Most service store data is an aggreegate and schematized format.
What do you dislike about the product?
pricing are high . most of peaple may be not affortable.
What problems is the product solving and how is that benefiting you?
segment solved problem releted to customer data management and utilization. i use also segment for real time data for correct decision make for grow business.


    Alex M.

Great data management tool. Can be pricy

  • March 20, 2024
  • Review provided by G2

What do you like best about the product?
Mkaes installing and playing with different anlatyics tools a snap
What do you dislike about the product?
it can get expensive. The startup discounts can mitigate that but once you're in you're really locked in.
What problems is the product solving and how is that benefiting you?
Just have to do one integration and then all of the anlatyics tools are integrated. Easier and better than google tag manager.


    Sid. H B.

Aboslutely excellent tool for multi touch analysis of our marketing channels

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
Love the range of applications Segment can be integrated into and the ability to direct data into different destinations.
What do you dislike about the product?
Everything is pretty good and there is nothing I personally dislike.
What problems is the product solving and how is that benefiting you?
Single view of the customer including data from multiple sources that help target the right customer.


    Hilary S.

The best way to clean and route user data

  • March 18, 2024
  • Review verified by G2

What do you like best about the product?
Segment has the most robust integration library and is infinitely customizable. This is a great source of truth.
What do you dislike about the product?
It definitely requires dedicated expertise to run and manage.
What problems is the product solving and how is that benefiting you?
Segment is our source of truth when it comes to customer data. We leverage Segment to connect data from our various platforms and sync is seamlessly from one place. It helps make it so much easier to get systems to talk to each other, whether that's in financial systems, data analysis or marketing automation.


    Varsha R.

Segment for Data Insights and Analytics

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
Segment is very flexible with real time data processing and analytics. Implemention of Segment into the organisation makes the job easy in collecting and sorting the data from various platforms. Tracking the customer behaviour provides valuable insights in decison making. Data forwarding and reverse ETL functions works good. Customization of pipelines helps in routing the data into specific destinations according to client needs.
What do you dislike about the product?
Expensive. There are many alternatives with similar functionalities at a lower price. Even the basic plans do not cover the key features to work with. Prior experience is needed to use imprortant features, which may be complex for beginners. User interface can be improved.
What problems is the product solving and how is that benefiting you?
Segment effectively collects and analyses customer data at a very granular level. Data analytics and customer behaviour patterns helps in implementing marketing strategies and decison making. Adding key features across the subscription plans helps wide range of users.


    Shraddha Suman D.

Simple and Fast Reliable

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
The ability to analyse the consumer information and insights
What do you dislike about the product?
The process and the less integration , we need more room for integration
What problems is the product solving and how is that benefiting you?
Reaching and Consumer Targeting


    ADITYA J.

My experience with G2

  • March 18, 2024
  • Review provided by G2

What do you like best about the product?
I think the best part is that it's so easy to use and understand and also easy to integrate and implement!
What do you dislike about the product?
There's nothing to dislike as such but the UI can be more interactive
What problems is the product solving and how is that benefiting you?
The segment is solving the problem of handling such a vast number of clients data and the segment made it so simple and easy to use that we can directly integtate it with any software!