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Powerful Identity Governance Partner
What do you like best about the product?
SailPoint is built using identity governance best practices and the features to help automate identity are vast to cover all bases of IGA.
What do you dislike about the product?
Learning curve takes time, and formal training is only available through SailPoint.
What problems is the product solving and how is that benefiting you?
Time to provision, RBAC standardization, user access review automation, joiner-mover-leaver automation.
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The leader in IDM
What do you like best about the product?
They've been in the game the longest and have thought the longest about all of the use cases in identity management. Moreover, they have a lot of talent that has been there 10+ years, so they have true experts that can explain how things work and help organizations get ISC up and running quickly. ISC is quickly being brought up to, and beyond, feature parity with IIQ.
What do you dislike about the product?
IIQ was and still is kind of a mess, but in a system with so much customization possible with fewer and fewer competent devs, this is to be expected. To some extent, there is a focus on AI when regular feature development might be more useful.
What problems is the product solving and how is that benefiting you?
Sailpoint is working on making IAM idiot-proof, which if you've been in the game a while you know that it is something that is sorely needed.
A flexible and connectable system that allows you to govern access to all corporate applications
What do you like best about the product?
In addition to the various connectors, the possibility of connecting via Webservice makes the application robust.
What do you dislike about the product?
It is essential to improve the application support team.
What problems is the product solving and how is that benefiting you?
It is a system that centralizes access management. Its benefits include: easy implementation, connectivity, and ease of parameterizing scenarios according to the organization's legacy system.
Best IAM platform and services
What do you like best about the product?
SailPoint IIQ provided us a comprehensive solution for our organization access management capability needs. Supported us in delivering our Cyber Security processes and standards. Simplified our IAM governance processes. Its Scalable and flexible solution with ease of implementation and best customer support. Its connector framework allowed to achieve integrations rapidly.
What do you dislike about the product?
SailPoint IIQ requires improvement in Ux but good thing is that latest versions are addressing it and very good roadmap to improve this. Application onboarding framework also need to be focused for SailPoint IIQ
What problems is the product solving and how is that benefiting you?
Our organisation Cyber security controls for access management and enabling self service and automated governance processes
IGA Management
What do you like best about the product?
The full user Managment of our company to get the correct rights and access for our employees
What do you dislike about the product?
The user interface is not user friendly and the forms are not much customizable
What problems is the product solving and how is that benefiting you?
Full overview , management, access reviews of the user ids, accounts and entitlements
One of the best IGA Tools in the Market is SailPoint IIQ
What do you like best about the product?
I like SailPoint becuase for their high quality products such as SailPoint IdentityIQ and SailPoint Identity Security cloud. They are the leaders in the IGA Space. They have broad list of connectors to support different applications integrations. SailPoint products are robust.
What do you dislike about the product?
I am disappointed working with SailPoint support time. Most of the time support team asks for the unnecessary details when we raise a case with support team. When folks from India raises tickets we get a response in different timezone by that time we can't replay immediately. In India working hour we will replay and then some one from onsite team replies back during night time, this process goes many days. When we ask for the call or meeting in overlap hours they denies.
What problems is the product solving and how is that benefiting you?
Currently, we have implemented Lifecycle events such as Joiner and Leaver. We also automated user access reviews for couple for LDAPS to support SOX and SOC Compliance.
Sailpoint IdentityNow aka ISC
What do you like best about the product?
Sailpoint ISC IGA product with good features, scalable,
What do you dislike about the product?
High cost, lack in customization, issues resolution so slow and most of the times gets closed without resolutions, and customer idea portal has Bigggggggg backlog.
Very slow support, keep asking useless questions and tries to move most of the solution to Expert services
Very slow support, keep asking useless questions and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
Password reset is nice feature.
SailPoint is the best IGA solution based on my experience.
What do you like best about the product?
It's the support and the community in general
What do you dislike about the product?
requires development experience in the back end.
What problems is the product solving and how is that benefiting you?
Automates Onboarding and Offboarding of Employees and Contingent workers, RBAC and Access Certification.
User Feedback on SailPoint Experience
What do you like best about the product?
SailPoint for its robust identity governance, strong security posture, automation that saves time and costs, compliance facilitation, and scalable architecture suited for complex enterprises
What do you dislike about the product?
Licensing fees, infrastructure expenses, and ongoing maintenance make SailPoint a costly solution, which may be prohibitive for smaller organizations or those with limited budgets
Slow response from Technical support team and tries to move most of the solution to Expert services
Slow response from Technical support team and tries to move most of the solution to Expert services
What problems is the product solving and how is that benefiting you?
SailPoint provides a centralized, real-time view of all user identities and their access rights, helping detect unauthorized access and prevent security breaches
Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles
Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives
Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles
Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives
Mixed feelings
What do you like best about the product?
SailPoint is fairly good at listening to their customers and often flexible enough to adjust to their needs. Their product portfolio and the offerings themselves have matured significantly over the years and are now getting to a pretty solid point. Furthermore, with the introduction of SailPoint's developer community, they've managed to bring together the engineers from both the vendor and customer sides, which has been great great. Last, but not least, their customer success managers have been a pleasure to work with and serve as real advocates for the customers. :)
What do you dislike about the product?
Customer support is and has always been a struggle, particularly when it comes to observed issues and bugs. There is little to no clarity on how long it's going to take to solve any given issue, unless it's the whole tenant is unavailable. Other than that, despite the great strides in maturing the products, there is still some very basic (and I'd argue core) IGA functionality missing from the product, although it's already being worked upon.
What problems is the product solving and how is that benefiting you?
All things identity and access management - SailPoint helped us get rid of fragmented legacy IAM systems and move to a singular solution.
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