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Very useful for analyzing our digital journeys
What do you like best about the product?
Very useful for analyzing the behavior of our clients and prospects on our digital journeys. I appreciate the tool's ergonomics and ease of use.
What do you dislike about the product?
nothing negative to report, a very good tool.
What problems is the product solving and how is that benefiting you?
The tool analyzes the behavior of our clients and prospects on our digital journeys and improves them.
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An essential tool in my user journey analyses.
What do you like best about the product?
Navigation routes & navigation data help me the most in my analyses.
What do you dislike about the product?
no data before 3 months, so you can't analyse and compare 1 year ago for example and you have to take some screenshots if you have an update of your website.
What problems is the product solving and how is that benefiting you?
Mostly navigation routes of different pages that allow me to make some update, for example to add some texts to increase the comprehension of the offer
superb platform
What do you like best about the product?
-data analysis
-accuracy
-the possibility of having videos on the customer journey
-accuracy
-the possibility of having videos on the customer journey
What do you dislike about the product?
Certain subjects can sometimes be too broad.
What problems is the product solving and how is that benefiting you?
Knowing exactly when the customer leaves our page and even sometimes why
Recommendations to others considering the product:
do not hesitate because we have the possibility to attend several training sessions which are all very constructive
ContentSquare is a musthave tool!
What do you like best about the product?
The platform is very user-friendly and a tool that allows users to gain interesting insights into their customers' behavior. Besides that, they offer courses to further learn how to use the platform and gain even more information by using the platform. Lastly, the customer service is excellent as they are always ready to help with issues and questions.
What do you dislike about the product?
There is so much you can learn by using the platform that you can't always get the most out of it because of the lack of time. If you take the time to learn how to work with the tool and set up your interface and dashboards, it will save you time in the long term. Sadly there aren't enough hours in a day to use ContentSquare as frequently as I would want to.
What problems is the product solving and how is that benefiting you?
I have discovered how banners are performing on our website, how to make mappings and learn about the customer journey. This helps us recognize what pages are causing visitors to bounce/exit. It's also easy to compare how pages are performing and much more.
Extremely useful and efficient service
What do you like best about the product?
The speed and versatility of the platform. The different ways to focus on the journeys and user experience of elements of your website.
Much more easy to use than competitors.
Much more easy to use than competitors.
What do you dislike about the product?
I wish I can select alternative DataViz sometimes when the sunburst graphic is not clear enough.
What problems is the product solving and how is that benefiting you?
CS is very useful to Highlight elements that need attention, to solve user issues, conversion issues. Lots of benefits for the product and design team, including saving time to see clearly the issues and tackle them.
Recommendations to others considering the product:
As a User Researcher, I see it as an extremely useful tool to access data easily and fast, and help to deliver early and often to your stakeholders.
Contentsquare review
What do you like best about the product?
1. The UI overall is very intuitive and easy to use.
2. I also like the features for tracking and analyzing user experience.
3. I like how it can be integrated into various other data sources.
2. I also like the features for tracking and analyzing user experience.
3. I like how it can be integrated into various other data sources.
What do you dislike about the product?
I would appreciate if the features can be more optmized and updated as per the needs of bussiness at a faster pace and for speedy customer support is needed.
What problems is the product solving and how is that benefiting you?
With Contentsquare, Creating workspaces or dashboards is so easy, fast and straightforward, which is one of the significant benefits of this product/company.
Recommendations to others considering the product:
Customer feedback sessions can be increased and a faster implementation done by the product development team would be very much appreciated!
Put your intuitions into perspective, gain neutrality, improve your UX & therefore your results!
What do you like best about the product?
Relying on the data collected by Contentsquare is a great added value. The tool makes it possible to put any intuition in perspective, gain neutrality and understand through data the user experience of our site visitors.
What do you dislike about the product?
Getting started with the platform can seem complex if the user does not devote sufficient time to it, regularly. However the support team is reactive in the accompaniment and helps clients grow their skills
What problems is the product solving and how is that benefiting you?
Contentsquare allows us to act at different levels of our e-merchant business: activity management, alerting, user behavior analysis, monitoring of UX optimizations...
Thanks to the complementarity of the modules, the platform offers the possibility of conducting daily analyses and continuous optimizations but also targeted projects (redesigns for example).
By using this data, we improve our customers' experience on the site and, therefore, our results.
Thanks to the complementarity of the modules, the platform offers the possibility of conducting daily analyses and continuous optimizations but also targeted projects (redesigns for example).
By using this data, we improve our customers' experience on the site and, therefore, our results.
ContentSquare
What do you like best about the product?
Analytics and NPS score, page insights with detailed meta information
What do you dislike about the product?
still exploring and trying out the performances factors
What problems is the product solving and how is that benefiting you?
Analytics and NPS score
Contentsquare is an essential tool for American Express to perform Experiential Journey Analysis
What do you like best about the product?
The ability to perform Experiential analysis comprehensively and based on a combination of "gut" (heatmaps videos) and data elements
What do you dislike about the product?
Sometimes some of the elements do not look right since the first time and we need to connect with Contentsquare to fix them.
What problems is the product solving and how is that benefiting you?
Looking at our Digital Journeys from a Customer-Centric perspective.
Incredibly insightful and easy to use tool!
What do you like best about the product?
Contentsquare really allows you to delve into the "why" of customer behaviour, and creating segments through zonings really enables you to investigate and understand virtually any type of behaviour or customer. On top of this, it is then easy to quantify the impact of different behaviours/populations, which is great way to solidfy the analysis.
What do you dislike about the product?
Would be nice to be able to view Journey Analyses side-by-side without just opening two different tabs. Also would like to be able to view more metrics/segments using sequential logic.
What problems is the product solving and how is that benefiting you?
Contentsquare has been extremely helpful in quantifying some previously known errors that we couldn't put a monetary value to with our existing tools. Also really helped in delving into analysis to change some redesigns, and turning this analysis around quickly.
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