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Heap is an important tool in understanding product adoption.
What do you like best about the product?
It's easy to use as a non-developer. I can build lots of custom reports
What do you dislike about the product?
The customer service has been hard to reach and get replies quickly.
What problems is the product solving and how is that benefiting you?
We use Heap to understand product usage. It's helpful to build events and track behavior. I'd say that our level of insight into how our customers use the product is strong.
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Easy to use and find lots of valuable information
What do you like best about the product?
I like that I'm able to use filters to segment data based on what info I am looking for
What do you dislike about the product?
I need to press "refresh" pretty often to get updated data
What problems is the product solving and how is that benefiting you?
Allowing me to see how marketing campaigns are performing for different KPIs (new users, new customers, conversion rates)
Easy to use reporting tool
What do you like best about the product?
The UI is user-friendly and intuitive for most
What do you dislike about the product?
You need to be a somewhat tech savvy / familiar with reporting UIs to get comfortable with this tool. Once you understand how the filters/rules, the rest comes easily.
What problems is the product solving and how is that benefiting you?
Understanding product usage, what's working vs. not working for our users. Overall better understanding usage to improve the product.
A useful product and analytics tools that helps us get better.
What do you like best about the product?
Auto-capture and the ability to update historical data has provided tremendous value when looking back at historical data.
What do you dislike about the product?
For some marketers, the learning curve for a new tool with unique configurations can be steep.
What problems is the product solving and how is that benefiting you?
Heap helps our business understand the customer journey. Marketing's relationship with these journeys is better understood because of the tool.
Effective data visualization tool with strong self-serve experience
What do you like best about the product?
Pros:
- Analysis types are purpose-built for product analytics (vs general data display), so it's normally twice as easy using Heap to get the right display or analysis type (eg conversion funnel, user journey) versus using another all-purpose analytics tool
- Self-serve component is very handy, and saves tons of development time/cost
- Customer support is fantastic
- Analysis types are purpose-built for product analytics (vs general data display), so it's normally twice as easy using Heap to get the right display or analysis type (eg conversion funnel, user journey) versus using another all-purpose analytics tool
- Self-serve component is very handy, and saves tons of development time/cost
- Customer support is fantastic
What do you dislike about the product?
- Some aspects of self-serve can be buggy, but it's not often I run into this
- Running large queries, especially exporting data for further anlaysis/customization can be very slow, even not load at times
- Some of the presets of display are not highly configurable (eg if you wanted to compare a more nuanced data point, like the ratio of one thing, to the ratio of another, it's not possible in a single step)
- Running large queries, especially exporting data for further anlaysis/customization can be very slow, even not load at times
- Some of the presets of display are not highly configurable (eg if you wanted to compare a more nuanced data point, like the ratio of one thing, to the ratio of another, it's not possible in a single step)
What problems is the product solving and how is that benefiting you?
User / product analytics - determining the right course of action based on the usage of a tool, and discovery of opportunities / pain points based on user science insights
Heap is a great tool that allows you to gather insights from your Product
What do you like best about the product?
- The ability to spin up Charts quickly to understand user behavior and gather insights
- The ability to define events on the fly without needing developers help.
- The ability to define events on the fly without needing developers help.
What do you dislike about the product?
Heap is great in many different ways but one thing that I always find that could use some work and improvement is the 'Paths' reports. They're often confusing and complicated to visualize correctly.
What problems is the product solving and how is that benefiting you?
Heap is helping me gather insights from product usage, as well as track experiment conversion data. Both are super valuable to me on a day to day basis, and I can always spin up new reports in a matter of minutes.
Great product analysis tool
What do you like best about the product?
The easy way you provide to get fast visual, quantitative and qualitative data on my product
What do you dislike about the product?
Some restrictions that make it impossible to combine certain analysis queries
What problems is the product solving and how is that benefiting you?
Quick and easy access to big data.
A very good platform that keeps getting better
What do you like best about the product?
Heap collects an enormous amount of data that you may not think to use today, but find a need to analyze tomorrow. I export data monthly and over the past few years, I've seen a steady cadence of improvements that have been released -- not just new functionality, but also improvements to the navigation and usability of the product.
What do you dislike about the product?
I've had some issues lately launching Heap's "visual labeling" tool -- which was excellent when I had been able to use it, but for whatever reason, it isn't working now for me. Sadly, I've little patience for any support response that requires me to dig into browser settings and check my IT department's firewall settings, so I haven't resolved this yet (because that was the advice I got).
What problems is the product solving and how is that benefiting you?
I'm primarily exporting data collected regularly by AppCues for an NPS analysis, as well as generating lists of users who perform certain behaviors for our research efforts.
Head of Growth
What do you like best about the product?
It is easy to create dashboards using the "point and click" method. No need for any technical skills!
What do you dislike about the product?
Lack of customizability in the charts. I have one dash that has several versions of the same chart. But the colors of the data flip back and forth.
What problems is the product solving and how is that benefiting you?
Quickly troubleshooting performance of paid marketing campaigns.
Intuitive once you get the hang of it! Helps with showing high level or granular usage metrics
What do you like best about the product?
User-friendliness, appearance, simplicity, quick insights
What do you dislike about the product?
Can't track complex flows that aren't views or clicks, repetitive actions when querying leads to slower flows
What problems is the product solving and how is that benefiting you?
Heap is enabling key user insights based on internal feature usage. It benefits our team because we can see if users are enjoying our product.
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