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Great tool for insights into your users
What do you like best about the product?
I love the ability to see product usage and more in-depth details about your users. This has provided key insight into our users habits and journey throughout the product.
What do you dislike about the product?
Sometimes too much data can be overwhelming – and hard to figure out what to do with it. I think guides to different areas would be helpful to understand the power in the tool.
What problems is the product solving and how is that benefiting you?
We started using heap to understand more about our users and their habits. Not only did we want to understand their usage and what areas they found most useful, but also understand where they were located.
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Powerful but messy
What do you like best about the product?
Ability to track user activity and pipe it into Snowflake through a quick press of a button
What do you dislike about the product?
The events that we've set up are really hard to keep organized, because there are multiple users in our company who use Heap
What problems is the product solving and how is that benefiting you?
How many times does a user press a button that we offer them and how are they interaction with our mobile app
A simplified analysis to make decisions and solve contingencies
What do you like best about the product?
Heap has worked very well for me; I consider it more valuable today than tools like Adobe Analytics. I like the intuitive user interface and dashboard; they make the work of monitoring, analyzing and study of the information we obtain through its functionalities more comfortable and practical. Heap helps us understand how users interact with our platforms, which has helped us define and solve user experience issues. The information we get is easily translated into reports and helpful in improving decision-making.
What do you dislike about the product?
The only thing he finds a bit disadvantageous compared to other competing tools is the lack of integrations with other industry solutions and customer service response time.
What problems is the product solving and how is that benefiting you?
We have used it to track our platform and analyze data and interactions occurring on various pages to get a broader picture of what is going well, what can be improved and issues that need to be resolved in a hurry to ensure a satisfactory user experience much as possible. It has many functions and features that make our work more accessible and efficient, such as sound data collection, data segmentation, real-time tracking of our platforms, A/B testing tracking, and report generation, among others. It is a robust and effective analytics tool.
Heap is a Helpful Tool!
What do you like best about the product?
Heap offers access to different dashboards to organize data.
What do you dislike about the product?
It can be hard to get an overview of the information to pull a report.
What problems is the product solving and how is that benefiting you?
Data collection and analytics.
Great flexibility and ease of use
What do you like best about the product?
The ease of use and the possibility to look at all data without needing to set up all the specific tracking in advance.
What do you dislike about the product?
Not something that Heap can do anything about, but it's good to beware that if your DOM doesn't have unique selectors or these selectors change, your definitions could get corrupted.
What problems is the product solving and how is that benefiting you?
The flexibility of tracking all data from our frontend and being able to drill down deeply into it.
Powerful Logging, Weak aggregation
What do you like best about the product?
We rrally liked the user session recordings.
What do you dislike about the product?
Hard to create aggregate dashboards the way we want.
What problems is the product solving and how is that benefiting you?
We want to understand how our users are using our product.
It is excellent for obtaining data to improve web resources and provide better user experience
What do you like best about the product?
In our organization, we prioritized understanding our users, knowing their most executed actions in our applications, the traction obtained in each feature since its launch, getting essential data derived from making business decisions and more. We do it all efficiently in a way we could not have done before without this tool.
What do you dislike about the product?
One thing that is not easy about Heap is the initial implementation and setup, but luckily it has tutorials and a good onboarding process.
What problems is the product solving and how is that benefiting you?
Using Heap, we have accurately tracked every step of users in our web-oriented applications and events. Today, it is a tool of daily use in the organization and helps us to locate problems that we otherwise would not have been able to solve as quickly as possible and improve our websites more and more.
Can Be Overwhelming
What do you like best about the product?
That all data is captured immediately and that at any time you can go back and analyze it.
What do you dislike about the product?
As a non-data scientist, I found some of the verbiage and the way that they explain functionality, or name functionality to be confusing. There's a lot to offer, but I don't know the benefits of all of it. The navigation looks dated. Also, we're not an e-commerce site, and some of it seems to be tailored to e-commerce or marketing.
What problems is the product solving and how is that benefiting you?
What functionality is being used. How users are using the product, how they're moving through the product.
Excellent tool for insights on user and workflow actions and behavior
What do you like best about the product?
We use Heap and love it! The auto-capture allows for great go-back analytics on things not previously captured. It can be a bit complicated to understand initially but once you get familiar with the platform it becomes an incredibly easy-to-use self-service tool for gathering customer insights.
What do you dislike about the product?
Our company hasn't fully adopted Heap across all teams which makes it difficult to gather insights without the need for manual creation of dashboards for specific events & interactions.
What problems is the product solving and how is that benefiting you?
Heap is helping uncover customer behaviors and usage analytics which as allowed us to create user-specific GTM and adoption strategies. The self-service format has enabled us to get super granular with the insights we are looking to pull.
Useful for user data
What do you like best about the product?
Easily visualisable data on actual user actions.
What do you dislike about the product?
A bit tricky to know what it does without actually implementing it.
What problems is the product solving and how is that benefiting you?
Gives us the option to have observability on actual user actions.
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