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Capture user activity easily
What do you like best about the product?
it has live data feed to capture user activity so it is easy to define the event
What do you dislike about the product?
some of user activities can not be captured, such as duration time on a page, drag and drop etc
What problems is the product solving and how is that benefiting you?
it solve the problems to capture user data and provide us some insight about their behaviour
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Helpful Tool for Non-Technical Experts
What do you like best about the product?
I appreciate that Heap makes it easy to visualize data without needing to write queries.
What do you dislike about the product?
I dislike that often types Heap is slow to load.
What problems is the product solving and how is that benefiting you?
Heap is helping us view how users are interacting with our website.
Best product analytics tool
What do you like best about the product?
Heap automatically captures all events that you can define after the fact.
What do you dislike about the product?
Nothing - everything works well and as expected. If anything you're limited by the types of reports they let you create, but that could be seen as a plus.
What problems is the product solving and how is that benefiting you?
We use Heap for product analytics, session replay, insights, QA and more
Product Manager
What do you like best about the product?
It's easy to set up reports and copy the URL
What do you dislike about the product?
It quickly gets cluttered and it's difficult to find reports or clean up
What problems is the product solving and how is that benefiting you?
understanding product usage
Great Tool for Detailed Website Insights
What do you like best about the product?
Helps with gathering insights into what users do on our website. I really like how Heap allows us to see the flows on activity and analyze landing page performance.
What do you dislike about the product?
I don't see major downsides. It takes some time to understand the platform and achieve a good experience, but the Heap team has always helped with our requests.
What problems is the product solving and how is that benefiting you?
Heap helps us to track behavior on our website and platform. Unlike other tools that will only capture what happens after a trigger is created, Heap allows us to see how previous sessions have been trending and firing the triggers.
This is a great tool. We can get a lot of things done without actually having the need to do much.
What do you like best about the product?
I experienced creating a dashboard and it was butter smooth experience. Great experience and easy to understand intuitive bugless functionality
What do you dislike about the product?
Nothing from top of my mind that I can think of but I can get in touch in case there is a feedback. UI and overall UX is great
What problems is the product solving and how is that benefiting you?
We are able to finetune our analytics dashboards and get insights on how our customers are using the product. This helps us focus on whats needed
Review For Heap
What do you like best about the product?
I love how responsive the support team is and really appreciate the 1:1 demos for new features. I also find the reports easy to build.
What do you dislike about the product?
I wish there were more graph customizations
What problems is the product solving and how is that benefiting you?
I find it much easier to understand usage trends and can more easily identify friction in the customer journey.
Heap has helped me in Identifying how our users use our Current Platform
What do you like best about the product?
Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights
What do you dislike about the product?
We cant identify unique users if we filter by Custom Properties that are assigned to an event. For example for the event "Application Submitted" we have custom properties like SKUs, but when we want to identify the unique users for this event (filtering by SKUs) it wouldnt show up. Happy to share an example by mail.
What problems is the product solving and how is that benefiting you?
Heap has helped me in Identifying how our users use our Current Platform. Funnel Analysis is Amazing and the Effort Analysis Provided also helps in gathering insights
Heap is great for large scale customer data
What do you like best about the product?
We use both Fullstory and Heap, but we use Heap because it makes it much easier for us to track large-scale customer trends
What do you dislike about the product?
Heap takes much more initial setup than other customer data platforms, so you need someone on the team to have experience with the platform to utilize it fully.
What problems is the product solving and how is that benefiting you?
Heap helps us to track customer trends, funnels, and identify usability issues that customers are facing.
Live data feed is the best part of Heap
What do you like best about the product?
As I mentioned, Live Data Feed is the best part; this way, I can ensure that the event I create is correct. Also is very helpful in understanding user flow, and query pageviews table.
What do you dislike about the product?
I noticed that Heap sometimes is missing users actions. I don't find it easy to build reports, though I don't use Heap on a regular basis. For events syncing to the database, it feels like too much info is given while we can get it from heap_session table.
What problems is the product solving and how is that benefiting you?
It helps understand user behavior and to have a/b testing analysis, to understand what website features are being used or not.
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