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You'll never be late on you data tagging ever again
What do you like best about the product?
We tend not to anticipate on everything we want to know and we discover it when we need it! Thanks to Heap we can retrieve this information in the past and get actual data without having to wait for 1 month for it to be created, so valuable!
What do you dislike about the product?
I wish it could be better implemented with some part of our app when we need to rely on some custom events which does not allow to make the full potential of it
What problems is the product solving and how is that benefiting you?
Heap is allowing us to follow-up on what our users are actually doing on the platform ; this is an amazing tool to identify people that matters and get insights from them.
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Automatic tracking for all front-end event and amazing Segment integration for back-end events
What do you like best about the product?
Everything is tracked by default (on the front-end side at least). Because it's hard to know from the onset what we'll want to learn about users, being able to retroactively get insights on user behavior without having to implement and gather data for new events has helped me gain weeks of productivity to make quick decisions. We can make decisions in a few minutes instead of waiting days or weeks.
What do you dislike about the product?
Graph analysis could be more in-depth (multi-layered), for any research that goes beyond "how many people did x over y period" exporting .csv becomes necessary to work the data out in a good old spreadsheet.
Data stores at account level remains hard to handle: constant updates allow for up to date analysis but also make it hard to get accurate historical data
Data stores at account level remains hard to handle: constant updates allow for up to date analysis but also make it hard to get accurate historical data
What problems is the product solving and how is that benefiting you?
Quick insights on user behavior
Seamless integration with Segment, allowing coherence of data across our tool-stack (making it easy to keep an investigation going that started in another tool
Seamless integration with Segment, allowing coherence of data across our tool-stack (making it easy to keep an investigation going that started in another tool
The power of Heap
What do you like best about the product?
The auto-tagging and flexibility to create personal and public elements is very helpful.
What do you dislike about the product?
The management and duplicate nature of managing definitions can be cumbersome.
What problems is the product solving and how is that benefiting you?
Product funnel analysis to better understand how users are navigating around the site
I really enjoy working with Heap. It much easier, I find, when compared to other tools like MixPanel
What do you like best about the product?
The best feature for me is when I can see events live as they happen, limit those to only see mine and then build dashboards from there. It takes away the guesswork and the need to keep documentation 100% up to date all the time.
What do you dislike about the product?
It sometimes can be a little daunting when interacting with a tool like this for the first time. By no means I am an expert but I feel that I am not able to extract the full value out of Heap. This might just be a personal issue though.
What problems is the product solving and how is that benefiting you?
I am able to track how features and releases are performing and see what we need to do for those that under perform. It is also a great tool to go back to the team with data and show the fruits of their labor.
Great analytics tool
What do you like best about the product?
Clear user interface and great flexibility.
What do you dislike about the product?
We can sometimes get in a mess with lots of variations on charts.
What problems is the product solving and how is that benefiting you?
Funnel insights are particularly useful and enable us to get granular on our performance
Useful data analytics tool. Easy to gather quantitative user insights!
What do you like best about the product?
I like that it is very easy to set up and I get so many valuable data without adding much code.
What do you dislike about the product?
The interface is a little clunky and hard to understand.
What problems is the product solving and how is that benefiting you?
Understanding our customers and how to build better products for them.
Great capacity for insights and responsive service.
What do you like best about the product?
Flexibility for layers of data to be viewed in context.
Heap "Illuminate" really helps to surface items I may not have thought to look into before.
Data quiz, while simple, has the effect of getting you to know some of your data trends better.
Heap Replay's (we've only been through the trial) appears to have a lot of possible applications and the placement of where you can open a replay is well thought out.
Heap "Illuminate" really helps to surface items I may not have thought to look into before.
Data quiz, while simple, has the effect of getting you to know some of your data trends better.
Heap Replay's (we've only been through the trial) appears to have a lot of possible applications and the placement of where you can open a replay is well thought out.
What do you dislike about the product?
Lack of Flutter SDK and therefore, Visual Labeling of mobile side events for us (hopefully coming).
Slight ambiguity between Visual Labeler default tagging and the Live Event viewer (supposed to be used to QA what was tagged in VL).
The onboarding process through the 3rd party vendor felt inflexible for our needs and therefore didn't feel as though the value/price ratio was great. We were a lot further along with implementation and understanding than they seemed ready to address and work with.
Slight ambiguity between Visual Labeler default tagging and the Live Event viewer (supposed to be used to QA what was tagged in VL).
The onboarding process through the 3rd party vendor felt inflexible for our needs and therefore didn't feel as though the value/price ratio was great. We were a lot further along with implementation and understanding than they seemed ready to address and work with.
What problems is the product solving and how is that benefiting you?
Heap is helping us better understand what to work on next.
We are able to validate or discard assumptions we might have in place by default.
We are able to know better when additional in app or other messaging is necessary/helpful.
Of course one of the base bits is being able to identify friction points in a designed process for our clients.
We are able to validate or discard assumptions we might have in place by default.
We are able to know better when additional in app or other messaging is necessary/helpful.
Of course one of the base bits is being able to identify friction points in a designed process for our clients.
Analysis of a user's events/data + screen recording in one product = super tool.
What do you like best about the product?
Intuitive UI and the combination of user interaction AND screen recording.
What do you dislike about the product?
I've been using it for a few months and nothing so far.
What problems is the product solving and how is that benefiting you?
It's solving the problem of understanding what users are doing on the site, if they're interacting as expected, is the site working correctly and ultimately conversion.
Billing experience was terrible. The UI element tracking was only enough for directional insights
What do you like best about the product?
iOS element tracking experience was easy to use.
What do you dislike about the product?
Account service was terrible, and analytics' impact on business was minimal.
What problems is the product solving and how is that benefiting you?
It's a quick analytics hack to get directional insights, but no way it's accurate enough for significant decisions.
Heap is a very good user behavior analytics tool
What do you like best about the product?
It provides many may to look at user behavior and analyze it to modify your page flows to increase user engagement. It is a robust analytics platform that can be used in a variety of ways.
What do you dislike about the product?
It takes some time to set up and learn. You basically need to embed scripts on the pages you want to track so that this information gets into heap. This is time consuming and error-prone.
What problems is the product solving and how is that benefiting you?
We have a better understanding of how users are browsing and interacting with our sites. It has allowed us to optimize our user flows to increase engagement and revenue.
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