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Heap Session Replay for Product Analytics
What do you like best about the product?
We recently gained access to the Session Replay feature in Heap and have found it useful in a few scenarios. First, it's given us a deeper understanding of what happens when a user drops out of a funnel events. This helps answer a why that was previously hard to understand. We've also gotten a better understanding of how users are interacting with specific features in the product. Finally, it has helped with event definition, as the session replay feature is a useful tool for auditing events.
What do you dislike about the product?
The session replay tool is a new feature for Heap so we experienced a few bugs, but that's too be expected from a new product. We've also given some product feedback to the team for feature improvements. The biggest issue we've run across thus far is that the feature recreates sessions rather than recording them. This means in a few instances that the recreations have been inaccurate and produced odd results.
What problems is the product solving and how is that benefiting you?
Heap session replay is helping us better understand feature usage and product friction as well as helping to troubleshoot bugs and errors. We've been considering a session replay tool for a while and think the way Heap has integrated both the product analytics and session replay. We can now jump directly to when an event happens rather than having to watch an entire session.
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Data Science to Remove Blindspot
What do you like best about the product?
Am comfortable with it's advanced data science capabilities to alert me in key moments of friction and opportunities in my digital experience.
What do you dislike about the product?
They only offer similar templates that are difficult to differentiate.
What problems is the product solving and how is that benefiting you?
Easy to uncover the hidden gems that lead to biggest business results.
Heap of Insights
What do you like best about the product?
Has been seamless to unvail where users are having issues to improve customer experiences.
What do you dislike about the product?
Making data-centric decisions has improved ROI since we comprehend customer needs prior to any sale.
What problems is the product solving and how is that benefiting you?
Automate integrtion, preparation, modeling and visualization of data to unlock insights.
Analysis of users and possible events with accuracy
What do you like best about the product?
I now understand the requirements and motivations of my clients. It has a clear and practical scope that allows me to visualize the smooth running of web events accurately. It produces valuable reports that provide insight into visitor flow, design concepts, and optimizations to improve visitors' web experiences. A possible event hosting protocol should start with frequent data exchange. I've had great success with Heap and have yet to discover a more comprehensive user analytics tool.
What do you dislike about the product?
Instead of using ticket tables, they could use a much faster engagement system. Online chats would significantly improve customer service. The user interface is also a bit outdated.
What problems is the product solving and how is that benefiting you?
Our marketing team now clearly understands our website performance through real-time traffic tracking and reporting. By studying and analyzing the data provided by this tool, we have gathered relevant information and understand the version of our website. Heap has been very competitive for the data analysis processes of consumers and users who are not as active. This provides us with the solutions to many concerns that can arise when readjusting or enhancing an eventuality automation system. It has provided an accurate compilation of what each user wants and their interactions with the company, which helped us clearly understand what we want for our customers.
Good but Needs a lot of Instrumentation
What do you like best about the product?
Love that data is always collected even if event definitions are not set up. The ability to track all elements on any page with an onsite UI to tag elements is a great feature.
What do you dislike about the product?
Takes a lot to get started. UI is not that easy to use and there are not a lot of automation features to find UX pain points without knowing what you're looking for specifically.
What problems is the product solving and how is that benefiting you?
Identify what actions in our UI are more popular than others and what items are not being used as expected. Also if a feature usage changed after a specific date.
The support from Auryc is best in class.
What do you like best about the product?
Although not part of the initial sales process for Auryc, I know that this process was great. I came to the party when onboarding and the technical support for the team was amazing, there was never a silly question, they were super responsive and genuinely couldn't be more helpful. The customer success afterwards has had a regular cadence driven by their team to ensure we are happy, again it never feels like a chore for them. I've recently been through the process to embed the feedback functionality for one of our clients and the response time was super quick.
What do you dislike about the product?
At present, there is genuinely nothing I could say I dislike about Auryc. If I've been unsure about something, the speed to rectify this has always been so responsive that it wouldn't even matter.
What problems is the product solving and how is that benefiting you?
Due to the nature of our product, Auryc allows us to pull through and aggregate all of the relevant touchpoints so that we're able to help our clients deeply understand their customers and how they interact with their products.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
To be more specific, we wanted to diversify our ability to gain real customer feedback in a variety of different ways without disturbing the customer journey too much, through Auryc's feedback tool, we've been able to do just that.
Review of Auryc
What do you like best about the product?
The support is great and very quick! Also, the attention to detail on answering questions is good.
What do you dislike about the product?
Nothing at the moment, which is great! The team has been quick to respond and answer my questions.
What problems is the product solving and how is that benefiting you?
They are solving the configuration setups and onboarding.
Cool Software - Service idk
What do you like best about the product?
Comprehensive software. Creating events (and conversions) was easy. Creating personal reports with these events and conversions works well.
What do you dislike about the product?
I like the software. I have watched tutorials and can work with it. When I want to book a plan= contact form.... Four days later the answer: "Please arrange a call with us". I say: I don't need a sales call, I want to book any plan and continue working with the software. "Can't do it, sales call first".
Ok, bye. That's how you lose customers.
Ok, bye. That's how you lose customers.
What problems is the product solving and how is that benefiting you?
Tracking events and conversions in correlation to marketing channel, attribution, etc.
A great tool for insights!
What do you like best about the product?
Heap has the flexibility to get the data that I need. I am able to get to anything I need with a bit of work.
What do you dislike about the product?
The process is highly manual. While it is flexible, it takes some work to get to the data.
What problems is the product solving and how is that benefiting you?
Getting site specific data to see how customers are interacting with our site.
Heap data analytics is accurate , reliable and trustworthy platform
What do you like best about the product?
I like how all the dashboards are easy to interpret. It provides a very accurate and reliable analysis of traffic, sessions and other UTM parameters.
It is also super easy to bring the data into your data warehouse. Heap provides a dedicated connector that can be set up to bring all heap data into your DWH, which is HAQM Redshift in our case.
It is also super easy to bring the data into your data warehouse. Heap provides a dedicated connector that can be set up to bring all heap data into your DWH, which is HAQM Redshift in our case.
What do you dislike about the product?
I have no complaints from the tool as such, but, the sheer volume of data that heap brings sometimes makes it difficult to query data
What problems is the product solving and how is that benefiting you?
Heap support is great, when I reached out to them regarding the problems we are facing querying the data due to volume, they helped me optimize the queries and it is much better now. In short, post-purchase customer service & support is awesome
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