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Heap makes it easy to compile and list data so that even the account managers are able to use
What do you like best about the product?
The hover function for each item makes it easy to find what you are looking for.
What do you dislike about the product?
No way to sort by time or date. No way to sort by campaign.
What problems is the product solving and how is that benefiting you?
We have client data for our system, and when things go wrong, heap makes it easy to see where and why, and most importantly, WHO made the mistake.
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Heap is great for product analytics, it's the one that my company uses!
What do you like best about the product?
Good for product analytics. Allows us to take marketing and product data into our overall data lake.
What do you dislike about the product?
Have to pay extra for certain access like api tooling.
What problems is the product solving and how is that benefiting you?
Marketing data is easy to look at and integrate into our company
Product Manager
What do you like best about the product?
What I like the most is the easy integration with our system. I like the fact that we can use a lot of different data to get interesting metrics and KPIs in a heartbeat.
What do you dislike about the product?
There is nothing I really dislike while using heap.
What problems is the product solving and how is that benefiting you?
We can track and trace progress made on different features' development.
Never feel like we're missing out on capturing data.
What do you like best about the product?
Heap is incredibly intuitive to create trackable events and provides website metrics instantly without need for development work. Most trackable events also work retroactively, so I never feel like we're missing out on capturing data.
What do you dislike about the product?
Heap has some limitations in how the results of an analysis are displayed, with some but minimal customization available. In most cases I find myself exporting the data in csv and managing it in a spreadsheet.
What problems is the product solving and how is that benefiting you?
Helps us to learn about our website visitors. We can evaluate the user experience based on their pathing through our site - and we can judge which content areas are best performing or in higher demand.
Heap is a good tool for website click and event analytics.
What do you like best about the product?
Heap has an easy-to-create report process. It guides through with good options for segmenting, filtering, to quickly retrieve data/visualize.
What do you dislike about the product?
It can be slow and there are not enough grouping slots (max 4).
What problems is the product solving and how is that benefiting you?
heap is making the UI more intuitive, adding more suggested reports, and has a great visualizer because we can't always take the time to import event data.
Intuitive Insight Builder
What do you like best about the product?
Heaps visualizations and query builder are extremely clear and easy to understand. As a sem--technical user, I'm able to get the insights I need to do my job as a product manager.
What do you dislike about the product?
I've used Heap on products where we could use their "tagless" experience and ones where we had to add their tags to the code. The tagless is super nice, so I wish you could always use that regardless of your tech stack.
What problems is the product solving and how is that benefiting you?
As a product manager, it is helping me make product decisions based on user behavior and data.
Heap - Review
What do you like best about the product?
The ability to customize for data needed
What do you dislike about the product?
It is a challenge to export data usably.
What problems is the product solving and how is that benefiting you?
Heap is solving the need to understand what users are doing on our site and tracks it consistently to provide comparable data for analysis. It is also easy to create dashboards based on what we need and change them as our needs change.
Heap help uncover incredible insight that we had no access to before
What do you like best about the product?
I like the dashboard and reporting features - it allows me to easily revisit analysis and adjust the parameters
I also appreciate how easy it is to set up new tracking and reporting.
I also appreciate how easy it is to set up new tracking and reporting.
What do you dislike about the product?
I did feel a little bit overwhelmed with all the options and tracking potential. I think I may have needed to spend some more time on the training materials.
What problems is the product solving and how is that benefiting you?
It's helping us understand our user behavior much better. As a product manager, I'm able to glean insights that help me better define the user needs and prioritize the solutions.
Easy to use, well-integrated with other tools, and has a lot of capabilities
What do you like best about the product?
Heap is pretty easy to use: I find it easy to tag new features, export data to my data warehouse, build new reports and push data to other systems. Their report tools are straightforward and answer a lot of common questions.
What do you dislike about the product?
I can't see how well data pushed from other sources (i.e. Salesforce) exists in Heap, and I often get different answers to questions than what I would get if scripting analysis in my data warehouse. My workaround is simply to push data from Heap to my warehouse and do analysis there, which works for me. I don't really expect Heap to be that much of an analytics tool across sources as much as I do a tool to understand what happens in our app.
What problems is the product solving and how is that benefiting you?
What people click on, what sequence of steps they follow, and how to segment customers and pass those segments to Appcues. We have been able to advance our PLG capabilities thanks to Heap.
Powerful quantitative usage analytics tool
What do you like best about the product?
I like how easy it is to analyze and create usage reports with simple queries. I also love the visual labeling feature. I like the recent chart templates feature as well.
What do you dislike about the product?
The event pop-up while using the visual labeling feature is not clear. Also, I would love to see a feature where Heap can allow me to flag a UI component irrespective of how the HTML code is written so that product designers and managers can use Heap to analyze the usage of any component on the page, even if two components have the same CSS/HTML selectors.
What problems is the product solving and how is that benefiting you?
In our company, we have tools and mechanisms that give us qualitative insights into product usage, but Heap is the only primary tool we use for any kind of quantitative analysis. It helps us truly measure usage and allows us to set clear goals and track against them.
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