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Great analytics tool!
What do you like best about the product?
Easy to set up events on any front-end attribute, directly from the interface, with little to no help from a developer. You can quickly name all events and create funnels to visualize how users are using your product.
It has allowed me to become a more independent product manager.
It has allowed me to become a more independent product manager.
What do you dislike about the product?
Heap has a steep learning curve. It requires a few training sessions and some practice to understand it, but once you understand how it works, it is an extremely powerful tool.
What problems is the product solving and how is that benefiting you?
I use this to aid in discovery work as well as tracking the success of new features. It has also been helpful to analyze general engagement across our entire platform and has provided additional insights for experiments.
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Sophisticated & intuitive
What do you like best about the product?
Heap is very intuitive and easy to use. I required very little assistance getting comfortable as a new user. The event visualizer is a great tool that makes it very simple to tag events.
What do you dislike about the product?
So far, I have used Heap lightly for account- and user-level analytics and do not have any complaints.
What problems is the product solving and how is that benefiting you?
Understanding customer behaviour and usage patterns
Analytics made easy
What do you like best about the product?
I like how easy it is for the dev teams to integrate Heap Analytics into our product flow
What do you dislike about the product?
Dislike the lack of self-service to the product. I find i need to ask colleagues how to use the platform as it's not the most intuitive
What problems is the product solving and how is that benefiting you?
Heap give us good insights into how our customers are using our products and allows us to dial in to problem areas
Heap is an excellent data analysis and tracking tool
What do you like best about the product?
I love that Heap will capture all of the events on your application even before you've had a chance to tag & categorize them. The options for tagging events are quite robust, and the analysis tools that tagged events enable are very strong and flexible.
What do you dislike about the product?
There's a lot of manual work that has to be done before using Heap for analysis becomes valuable. Events need to be tagged, user groups need to be set up, and paths need to be defined.
What problems is the product solving and how is that benefiting you?
Heap is wonderful as a tool for verifying hypotheses. As a designer, if I'm wondering whether a certain button or action is being used, I can simply jump into Heap and check the use of that button against my expectations and against other similar calls to action in the app.
Heap is comprehensive, clean, and customizable. I enjoy using heap for my analysis work
What do you like best about the product?
I enjoy the design of Heap and the ease of use
What do you dislike about the product?
I dislike the report creation process as it is a bit rigid
What problems is the product solving and how is that benefiting you?
Heap is giving crucial information about our funnels for the business, in an easy, digestible format.
A Thorough and Easy to Setup Analytics Tool
What do you like best about the product?
Heap is very easy to setup on your website and start tracking important analytics. The dashboards are easy to create and there's a lot of data capabilities.
What do you dislike about the product?
There's no data prior to installing Heap, so any historical analytics will need to be grabbed from other sources (e.g. a prior setup Google Analytics)
What problems is the product solving and how is that benefiting you?
Heap is allowing us to have greater insight into how to layout our website, how users are interacting with sign up funnels, etc.
Awesome Tool to measure Product Analytics
What do you like best about the product?
Creating multiple dashboards for different users.
What do you dislike about the product?
The initial time to set up the dashboard and learning aspects of it!
What problems is the product solving and how is that benefiting you?
Understanding the user journey.
Heap has been a great way of getting true insights of the customer experience in our app.
What do you like best about the product?
I get the most value from feature funnels. It helps gauge if our workflows are too complex.
What do you dislike about the product?
It is much more difficult to define events using mobile devices.
What problems is the product solving and how is that benefiting you?
Heap is helping us understand the usage of our app and its features.
Heap Review
What do you like best about the product?
The results. It is clear to read, I like the different ways you can visually see the results as well. It has been very helpful in tracking usage for our clients.
What do you dislike about the product?
The way you have to build each heap report. Perhaps I don't know enough about it but I find it very confusing and always have to review notes before I can actually use it.
What problems is the product solving and how is that benefiting you?
It allows us to see how our clients are using and how often using our platform. It also provides data I can give to my clients.
Great platform
What do you like best about the product?
Easy to implement and use. On the development side, it's got great documentation and is easy to scale.
What do you dislike about the product?
Nothing really. We're able to track anything we like, have granular control of the data being ingested, and minimal impact on site speed.
What problems is the product solving and how is that benefiting you?
It helps us get insights into anything we want, including how effective certain layouts are to conversion, tracing the customer journey, and tracking conversions.
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