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Good analytics platform for studying app usage.
What do you like best about the product?
I like how easy it is to create reports.
What do you dislike about the product?
I dislike the information hierarchy in the UI.
What problems is the product solving and how is that benefiting you?
It gives us the insight we need to justify project decisions when planning our sprints. It also allows us to communicate our reasoning to stakeholders with real data.
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Has been meeting our needs
What do you like best about the product?
I've really liked using the event dashboards to track our event conversions/success of various aspects of our platform. It's also very helpful as we launch new features to see what's working and what's not. It's been pairing pretty well with segment so far as well.
What do you dislike about the product?
It's not always the easiest for a non-dev/non-tech team member to navigate and use, although there are certainly aspects that make doing so far easier than other analytics platforms we're used in the past (e.g., MixPanel, Amplitude, etc.)
What problems is the product solving and how is that benefiting you?
Heap is helping us keep track of our KPIs, feature adoption/success, monitoring any bugs that crop up, etc. This means that we're able to make better business decisions, faster.
Powerful, user-friendly upgrade to the popular free alternative
What do you like best about the product?
The dashboard is easy to use, especially for non-engineers, and has powerful features like funnel analysis and the ability to set up dynamic event properties that can transform the raw properties sent by the SDK.
What do you dislike about the product?
While the auto-capture SDK works well for the web, support for modern native apps is still lacking. SwiftUI support is supposedly coming any day now but I'm not sure support for Compose is even on the roadmap yet.
What problems is the product solving and how is that benefiting you?
Heap allows product stakeholders to answer a lot of their questions directly in the dashboard, without the help of engineers setting up thousands of custom events and properties. My new response is often "there's a report for that".
Heap has been really useful for gathering product data! It's not perfect but still great.
What do you like best about the product?
Being able to customize many dashboards
What do you dislike about the product?
The charts are sometimes hard to read if there is a lot of data, and there are limits to how many data points you can include in a single chart.
What problems is the product solving and how is that benefiting you?
In the websites and projects I work on, I need to know how users and customers engage with them. This helps me understand how I can improve the product.
All the data points at my fingertips!
What do you like best about the product?
Having such a large amount of data sets to pull from.
What do you dislike about the product?
Sometimes its a big overwhelming because there is in fact so much data to work with.
What problems is the product solving and how is that benefiting you?
Often times its solving the problem of measuring customer engagement on our platform. This is a great benefit during renewal time to prove ROI.
Heap makes my life easy as a Product Manager that needs data support.
What do you like best about the product?
Heap allows me to very easily query almost any data point I could need as a PM. I love that I can also save reports as dashboards to easily share with Stakeholders, so they can reference them anytime they like!
What do you dislike about the product?
I don't dislike much, Heap is overall awesome. The one area I would love to see some improvement in is the ability to schedule a report to run a set time period. This would allow me to keep everything up top date easily.
What problems is the product solving and how is that benefiting you?
Heap solves my data needs as a Product Manager. It allows me to pull out the info I need from our application quickly, without having to rely on more data-savvy team members within our organization.
Powerful in-app data analyzing tool
What do you like best about the product?
Ability to track specific user interactions within platform and map events in live time.
What do you dislike about the product?
Inability to publish user-based reports on shared dashboards.
What problems is the product solving and how is that benefiting you?
Heap has solved the problem of tracking specific user interactions for marketing without dev involvement.
Much better than google analytics
What do you like best about the product?
Heap has lots of analytical functionality, and the platform is fairly easy to navigate. I love the dashboards and funnel analysis feature. It just feels so much better to use than GA.
What do you dislike about the product?
Not really too many downsides in my opinion. I think the platform overall is pretty good. I would say that the definitions of events could be slightly more clear. Maybe also some simple walk-through courses/videos would be helpful. (not sure if those exist already and I missed them)
What problems is the product solving and how is that benefiting you?
It helps us analyze web traffic, conversion rates, funnel drop off etc. It serves as a much better alternative to Google analytics. It makes it very easy to keep an eye on performance across channels.
Created customized events and build funnels for user interactions
What do you like best about the product?
Customized events. Easy-to-use dashboard
What do you dislike about the product?
Sometimes there's no data and I have to refresh the page later. Should have more choices of visualizations
What problems is the product solving and how is that benefiting you?
The conversion rate for the users are helpful
Great tool for understanding your audiences!
What do you like best about the product?
I can see every step a user takes from the time a user joins/signs up.
What do you dislike about the product?
A lot of our users joined after listening to a podcast and Heap shows it was direct. Which is true, but wish we could have that specific link or detail. Also wish do a report with ALL the user IDs and get an average of the time it took them to download and then complete a next action.
What problems is the product solving and how is that benefiting you?
Who and where our users are coming from is how I am using Heap most currently. Because I work on social, I also love how I can see how social is playing a part in acquiring and converting users.
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