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Heap provides much needed clarity in our metrics and funnels
What do you like best about the product?
Able to easily define events, build dashboards, funnels!
What do you dislike about the product?
The event visualizer needs some work. Additionally, there are some tricky days with UTM tracking in ads.
What problems is the product solving and how is that benefiting you?
Providing a lot clarity on much needed metrics. As a PM, this tool helps me make decisions fast and share resutls across teams.
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Heap is a great product analytics tool
What do you like best about the product?
It's easy and incredibly powerful. it helps those who aren't as technical find insights
What do you dislike about the product?
It is rigid and lacks some customabiility and flexibility that I want. If you have a usecase that isn't perfectly aligned, it is not helpful.
What problems is the product solving and how is that benefiting you?
Helps us to see how our site is performing and drive insights.
Heap has been instrumental in getting the full view of all our analytics.
What do you like best about the product?
Heap tells me everything I need to know: conversions, traffic, and channel performance in a digestible way.
What do you dislike about the product?
It can be clanky and the fields don't always work, especially when comparing MOM and YOY.
What problems is the product solving and how is that benefiting you?
It helps me report on my metrics to leadership.
My experience so far has been great! The team is super helpful .
What do you like best about the product?
I like how granular you can get with the various tools like funnels. You can pinpoint exact events where a certain action is taken and then calculate an estimated lost revenue.
What do you dislike about the product?
Trying to get some specific reports to consistently work.
What problems is the product solving and how is that benefiting you?
We are able to put anecdotes and theories of friction points into hard data.
Easy to use!
What do you like best about the product?
What I I like best is the the creation of funnels
What do you dislike about the product?
Not being able to pinpoint exact web pages
What problems is the product solving and how is that benefiting you?
Customer journey and feedback, helps with roadmapping
Recommendations to others considering the product:
Auryc is a great tool for those wanting to learn more about their customers. From creating and customizing your user journey to gaining real-time feedback from actual customers have been the perfect tool for our organization.
Heap automated analytics for our company
What do you like best about the product?
Autotracking, user friendly, ability to create custom events
What do you dislike about the product?
Dashboards are not very pretty, can't create events for things in iFrames
What problems is the product solving and how is that benefiting you?
It's letting us know how people are using our website and if we're converting audiences, guides Product strategy
Heap is a great option for beginner and intermediate data analysts
What do you like best about the product?
I like that there are a lot of options for education and that the user interface is relatively intuitive. I'm also a big fan of live view and the event visualizer.
What do you dislike about the product?
I wish that there were more capabilities to measure site data rather than just events and some user data.
What problems is the product solving and how is that benefiting you?
We use Heap very often to determine the value of proposed site design changes. It's been super helpful as we get closer to our new UI rollout.
Awesome but expensive
What do you like best about the product?
Very easy to get up and running with data collection. The fact that heap records the user's actions automatically allows me to easily answer questions like 'How many times do people click on this?' retroactively without having to have explicitly defined the tracking ahead of time. They offer a large array of plots and data exploration tools that are easy to use and enable allow me to quickly answer questions about my product.
What do you dislike about the product?
The pricing of the tool is very expensive. I was running cloud infrastructure for a medium-sized e-commerce website and my Heap bill was about 70% as much as my hosting bill.
What problems is the product solving and how is that benefiting you?
Heap allows me to quickly analyze if changes to my product have hurt or improved key metrics. It helped me decide which features were important to my users and which I could retire based on usage patterns.
Recommendations to others considering the product:
Establish a style guide for naming everything in your Heap account from the names of defined events, segments, plots and dashboards. The namespace can become very cluttered and difficult to navigate if you have a lot of data flowing through and a lot of users defining things in Heap.
An amazing easy-to-use analytics&insights tool to help your R&E
What do you like best about the product?
The ability to retroactively query the autocaptured data is what makes this tool better than it's competitors. You don't have to come up with userpaths before you can actually report on them - for most of the use cases in our application - we were able to successfully put autocapture to use and gain valuable insight into how our users use our application.
What do you dislike about the product?
The pricing might be a bit too steep for small bootstrapped businesses, but Heap will work with you to figure out the best pricing scheme for your business. There is also a free trial to help you figure out the number of sessions across your webapp & setup Heap in general.
What problems is the product solving and how is that benefiting you?
We had no insights in certain user paths in our app (i.e. what does the user do before they come to the Upgrade page, when do the users drop off) and Heap helped us get to know our users a bit better almost straight off the bat. After a couple of days of autocapturing events, we were ready to see what exactly caused the most friction in our UI and what steps seemed to affect our users negatively (or positively) in terms of retention and engagement with the application.
Amazing insights
What do you like best about the product?
It's easy to see what's working and what's not within our product.
What do you dislike about the product?
It's not as easy to stay organized across teams.
What problems is the product solving and how is that benefiting you?
How in-product pages are performing and how our content is helping or hindering the user experience.
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