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Leaves a lot to be desired
What do you like best about the product?
The most helpful aspect of Heap is how it tracks every click by a user without setting up tracking in other tools such as Google Analytics/Adobe. This is great when designs on the website change because there will never be a data gap since Heap is tracking everything all the time. This is a new paradigm that newer tracking tools are following so it's not unique compared to newer tracking tools but definitely an advantage compared to Google Analytics/Adobe.
What do you dislike about the product?
The least helpful aspect of Heap is the interface provided for creating segments to evaluate certain populations of your customer base. When you want to change some parameters, the entire interface resets and this is very cumbersome when you want to look at multiple segments. Also, the custom API doesn't work well with Single Page Applications and has been quite the pain trying to solve some things.
What problems is the product solving and how is that benefiting you?
To date, Heap hasn't given us any benefit compared to other tools we use.
Recommendations to others considering the product:
Google Analytics, Adobe, Contentsquare
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Powerful analytics tool for teams with limited resources
What do you like best about the product?
- The Heap platform is well designed so that it allows you to create a lot of different types of reports/analyses
- Minimal engineering support is needed to get your environment set up
- Heap University provides great resources for new users to learn best practices for the platform
- Minimal engineering support is needed to get your environment set up
- Heap University provides great resources for new users to learn best practices for the platform
What do you dislike about the product?
- At times, I do wish I had a bit more visibility into the underlying data. It can be a challenge to audit a dataset that isn't right. In those cases, you don't always know what the problem is, but being able to look at the raw data would be helpful
- There aren't many options to customize the charts so they are export-ready (e.g., editing the title and axis labels, changing the units, adding colors)
- There aren't many options to customize the charts so they are export-ready (e.g., editing the title and axis labels, changing the units, adding colors)
What problems is the product solving and how is that benefiting you?
We needed a better way to track user behavior/product engagement analytics on our platform. Heap solves this problem in a scalable way that will adapt to our product as it evolves over time (e.g., when we edit flows or add new features, Heap is instantly ready to track those features without any additional engineering resources). The biggest game-changer is that there was little setup that is required from our engineering team in order to get Heap up and running, which was a must given our very limited resources.
Marketing friendly product analytics
What do you like best about the product?
No custom code needed to track events which means engineering doesn't need to be pulled in on a regular basis
User friendly. It was easy to get answers to simple product questions right off the bat
User friendly. It was easy to get answers to simple product questions right off the bat
What do you dislike about the product?
Haven't found a lot of technical documentation on features like how cross device tracking is done
More custom reporting capabilities when the out of the box reports aren't ideal
More custom reporting capabilities when the out of the box reports aren't ideal
What problems is the product solving and how is that benefiting you?
Product funnel dropoff and latency
More insights into cross channel and device performance
User friendly UI with some visualizations to quickly validate hypotheses
More insights into cross channel and device performance
User friendly UI with some visualizations to quickly validate hypotheses
Great for understanding out prospect journey!
What do you like best about the product?
I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful.
What do you dislike about the product?
I wish there were more resources on how to properly use the tool and tutorials on how to create different kinds of reports. It would be nice to see heatmaps as well!
What problems is the product solving and how is that benefiting you?
One of the problems we've had was not being able to see which initial "first touch" sources our traffic was coming from. This has been one of the main things we've been using Heap to track.
Easy to on board, a lot of flexibilities.
What do you like best about the product?
The ability to track customers interaction with our website and mobile app.
What do you dislike about the product?
Everything is good! Haven't discovered anything we dislike so far.
What problems is the product solving and how is that benefiting you?
track customers interaction with our website and mobile app, understand customer's onboarding challenges.
Event Definitions set up is so easy and doesn't require an engineer! Which is less friction for us!
What do you like best about the product?
I like that anyone in the company can go in and begin using Heap. Other tools require more dev work to set up events. This slows down the initial setup and creates friction for implementing analytics & measurement data into the product development process. With Heap we can start building out reports from day 1, and it's pretty simple to use. Of course, there is a learning curve, and use cases vary. However, I believe the Heap team does an excellent job of engaging with and training folks to get the most from the product.
What do you dislike about the product?
I like Heap's user session timeline and its design. However, I wish I could view recorded user sessions in Heap like you can in FullStory. Although FullStory integrates nicely into Heap and I can quickly jump into FullStory from the Heap User Session view, I'd prefer to have one user session product than two.
What problems is the product solving and how is that benefiting you?
Our product development team works very closely with our clients/users. Product decisions are made, and features are built based on qualitative data and isolated anecdotal cases. This has been ok, but there has been very little effort to balance this out with quantitative data, and we are currently not measuring the success of our product experiences. With Heap Analytics we can now obtain & leverage more robust discovery data to make wiser product development decisions and measure the success of those outcomes.
Heap is pretty intuitive to set up comparison graphs, flows for any reporting a team might need
What do you like best about the product?
Self-service reporting is easy to use even without watching the demo tutorials
What do you dislike about the product?
The rigidity of the type of data to chart graphs
What problems is the product solving and how is that benefiting you?
I got the answers to how to better the site and understanding how users behave by running data on flows
One of the best analytics we have used
What do you like best about the product?
Its easy to integrate and to setup for both smaller and bigger projects. We just recently started integrating it into the app and it has been pretty easy to follow steps and documentation
What do you dislike about the product?
I did find it hard to set up certain instances in the app where it didn't trigger the events as expected. Categorizing certain circumstances on the heap dashboard turned out to be a bit of a pain too.
One thing that needs improvement is better flutter documentation which can help understand Heap better and will be easy to integrate with details steps and possibly a video.
One thing that needs improvement is better flutter documentation which can help understand Heap better and will be easy to integrate with details steps and possibly a video.
What problems is the product solving and how is that benefiting you?
We needed analytics data on the app feature usage through event tracking, and data analysis and heap provided the benefit of detailed events and real-time monitoring.
One of the most significant issues we faced in the past was inaccurate data tracking which led to app revamp several times based on whether the app features were used well by the clients.
One of the most significant issues we faced in the past was inaccurate data tracking which led to app revamp several times based on whether the app features were used well by the clients.
Recommendations to others considering the product:
Always weigh in your pros and cons to determine if this is the right product for you.
Theres several products out there, but heap is a little on the pricey side but worth every penny if you are looking for data and analytics accuracy.
If you are looking for something that will add value to your company and userbase, heap is the right choice, whether its a small or a bigger product you are currently working with.
Theres several products out there, but heap is a little on the pricey side but worth every penny if you are looking for data and analytics accuracy.
If you are looking for something that will add value to your company and userbase, heap is the right choice, whether its a small or a bigger product you are currently working with.
Heap is amazing for the lean startup!
What do you like best about the product?
Heap's live tools, event visualizers, and retro-analytics allow us to put less time upfront, but still get value when we need it!
What do you dislike about the product?
I'd like to see more growth in the analysis and reporting tools!
What problems is the product solving and how is that benefiting you?
Onboarding Funnel analysis, User Journey analysis, App hot spots.
Marketing tool for reporting on your Segment events
What do you like best about the product?
The simplicity. The overall UI for the tool is kept slim so I can focus on the data. Segment
What do you dislike about the product?
If you believe you can use heap in a data heavy environment without an analyst setting things up - stop. You invest in the tool plus invest in the setup.
What problems is the product solving and how is that benefiting you?
This product solves us getting to our data and understanding our data. We also can have our analysts verify reports so they have the mark of confidence.
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