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Enterprise SaaS CSM review
What do you like best about the product?
The ability to create custom events and clearly define what I am looking for
What do you dislike about the product?
The reporting is not as intuitive as I would like, creating some filters can be tricky
What problems is the product solving and how is that benefiting you?
How long it takes consumers to complete our application, what triggers increase conversion
Recommendations to others considering the product:
n/a
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Easy, customizable insights into customer data
What do you like best about the product?
Easy to use interface, lots of modularity and customization options available. I really love the dashboard view as well - it's been immensely helpful for our team (especially those who are not as data-savvy) to get a quick overview of what's going on with launches we collaborate on.
What do you dislike about the product?
Its sometimes difficult to modify graphs, I wish there was easier access to "favourites" or my personal folder (I keep some insights separate from my team). It's sometimes hard to find.
What problems is the product solving and how is that benefiting you?
It's helped me get data-driven insights into customer behaviour while asking compound and complex questions. Something I wasn't ever able to do on my own, or that took me DAYS longer without Heap.
Robust BI Tool for Agile Organizations
What do you like best about the product?
Heap has many great features. On the data ingestion side -- auto-capture is a savior, server-side event integration is seamless. There is no lag time between tracking any client-side event and extracting insights. We are pushing our server-side events through Zapier -- which has been easy to test in a sandbox environment then ultimately push into production.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
There are tons of modules to play around with, incorporating both client and server-side events. Heap University 101 and 102 will help you learn everything you need to know.
We have improved our conversion funnels and increased our LTV retention through the usage of Heap.
They are also constantly releasing new features.
What do you dislike about the product?
Their support system can be pretty slow to resolve issues. But their answers are usually thoughtful and thorough.
What problems is the product solving and how is that benefiting you?
Some of the problems that Heap is really good at solving:
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
• Paid acquisition funnels
• User retention
• Increasing LTV for subscribers
• Creating robust and dynamic user segments
easy access to product usage insights
What do you like best about the product?
Heap provides lots of well-baked-in templates for me to leverage when I want to start a product usage analysis. It helped me find friction points in the user journey, it also helped me compare the changes over time.
What do you dislike about the product?
One of my questions in product usage is always to see if users are following the expected flows - understanding where user is going from or into a certain page is important. However, I find the results in the path analysis provided by Heap are not easy to interpret.
What problems is the product solving and how is that benefiting you?
user onboarding experience. I was able to find the enhancement areas in the user sign-up process using the data from heap's funnel analysis.
good platfrom
What do you like best about the product?
I like that the platform provides tools that help organize data in a way that conveys information to the rest of the company.
What do you dislike about the product?
I don't like that there is a learning curve to use it and adding new users requires some onboarding which poses a barrier for others to access the platform
What problems is the product solving and how is that benefiting you?
I am trying to convey information to the rest of my company through data visualizations and data-informed inferences to our performance to help identify ways to improve.
Heap is an easy tool for beginners and professionals to use.
What do you like best about the product?
The event visualizer is by far the best tool for all aspects of product development
What do you dislike about the product?
I dislike some features that are harder to read, and harder to figure out where the data went wrong, such as paths.
What problems is the product solving and how is that benefiting you?
Fixing flows in our product and why people are abandoning their cart.
Software Analysis for SAAS Product
What do you like best about the product?
Heap tracks data, before you even know you need it. I love to be thorough, this has it built in.
What do you dislike about the product?
Sometimes the Visualizer is a little clunky and slows down some processes
What problems is the product solving and how is that benefiting you?
We are solving issues like: what clients are adopting, who needs more training, what kind of training is needed, what features are the most effective.
Recommendations to others considering the product:
Heap requires a small amount of Dev intervention to get setup. You can get them more involved later on if you wish to get specific with what you track. It's almost plug and play.
RVP Customer Success
What do you like best about the product?
The dashboard and visualizations are of high quality, very easy to read and include screenshots for customer QBRs to demonstrate use of our product.
What do you dislike about the product?
I'd say the biggest challenge is in ensuring all of our customers integrate smoothly into Heap. Sometimes there are issues getting accurate data visualized.
What problems is the product solving and how is that benefiting you?
Helping understand how our customers are using our product to drive further adoption. This helps ensure renewals downstream.
A good tool to evaluate your ad performance
What do you like best about the product?
It is easy to build the conversion funnel
What do you dislike about the product?
There is a learning curve to use Heap and it takes time to get used to it.
What problems is the product solving and how is that benefiting you?
I use it to identify the missing opportunities and evaluate campaign performance
Recommendations to others considering the product:
Watch the training videos!
Lots of data, plenty to consider
What do you like best about the product?
There's so much information collected about user behavior. Utilized correctly, that can be powerful.
What do you dislike about the product?
There's a steep learning curve for collecting valuable insights.
What problems is the product solving and how is that benefiting you?
We're not utilizing it to its fullest, unfortunately.
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