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Very useful tool for product insights
What do you like best about the product?
Customizable events, graphs and dashboards. Sharing abilities are straight forward.
What do you dislike about the product?
Requires some learning to ramp up but otherwise easy to pick up
What problems is the product solving and how is that benefiting you?
We use these insights to prioritize our roadmap
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Easy to Use
What do you like best about the product?
The heap platform is really intuitive and easy to use. We have a bunch of different dashboards we were able to create in Heap and this let's us easily check our data and make sure nothing looks off.
What do you dislike about the product?
It can be slightly confusing when saving a report and adding it to another report. It's too easy to edit other people's reports that they share with you without realizing it and then having to save it as a separate report.
What problems is the product solving and how is that benefiting you?
I'm on the marketing team and Heap gives us the ability to see a bunch of our data in real time. Without Heap, it would be hard for people that are not part of our analytics org to see this data and pull the info they want on their own.
Great place to analyze my business
What do you like best about the product?
I love the UI, as well as the many features Heap has to offer. I also love the support that you guys provide.
What do you dislike about the product?
Had some trouble at the beginning in terms of connecting it to our data warehouse.
What problems is the product solving and how is that benefiting you?
Where our customers originally come from. This helps us a ton in terms of knowing where to target our ads.
A really helpful tool and an even more helpful team.
What do you like best about the product?
The tool helps provide us insights into customer struggles and identify areas of opportunity. It helps us measure frequency and severity of issues and it quickly lets us add measurement to things that might take us longer to set up using our other tools.
What do you dislike about the product?
The things that we have identified to the teams as challenges often get addressed quickly. At the beginning, Auryc was not as good at pulling out insights. You had to go in and dig for things, but they have improved the functionality in that area significantly.
What problems is the product solving and how is that benefiting you?
Our fraud team has realized significant benefits in the areas of chargebacks. We often use it help identify customer struggles to help us improve the user experience.
Auryc is Awesome!
What do you like best about the product?
Auryc is excellent - it's got a relatively small learning curve and is pretty easy to use. They have a great team interested in your success; I've given them different reporting that I'm looking for, and it's never been a problem. They have been able to provide solutions that meet or exceed my expectations. We have also asked for different integrations with pieces of our marketing stack, and so far, we haven't been able to stump the team. I appreciate that the team is responsive and will often give same-day responses with solutions or finding time on my calendar to hop on a quick call.
What do you dislike about the product?
In my usage of Auryc I haven't run into any situation that the team hasn't been quick to respond to and help me get my answers. I don't give 10's very often and will say I have been delighted with our current partnership with Auryc.
What problems is the product solving and how is that benefiting you?
Auryc provides insight into how our customers interact with our website. Auryc gave us the ability to track things that we may not have thought to follow before. Using the event creator to create custom events for tracking on our website allowed us to dive further into optimization efforts. Some of the additional error reporting was an added benefit as it opened our eyes to areas of improvement that were lower-hanging fruits.
Recommendations to others considering the product:
You should look into Auryc further if you want more insight into how users interact with your website.
E-Commerce Manager
What do you like best about the product?
Viewing heat maps, click maps, and how much revenue each area of a particular landing page makes.
What do you dislike about the product?
Not being able to pinpoint our site speed issues.
What problems is the product solving and how is that benefiting you?
Catching friction points customers encounter so we can resolve them promptly.
Loving Auryc so far!
What do you like best about the product?
The consumer replay feature is amazing. It's incredibly helpful for my team and I to couple our quantitative analysis with the qualitative review of real users' experience!
What do you dislike about the product?
I don't think I have anything particular I dislike. We've only recently begun using the product and we're very happy with it so far!
What problems is the product solving and how is that benefiting you?
Auryc is helping us better understand our users. With such a large user base and given our rapid release cycles, It's incredibly helpful to have granular reporting and the ability to deep dive into video replays to measure our work's performance.
Great SSO integration.
What do you like best about the product?
As an admin of a corporation, I really enjoy how easy and fast their support team responds. It's especially great that we can reach out to their support via Slack. If I submit a request or a question via Slack I receive a response almost instantly which is amazing nowadays that we are all working remotely. I have even submitted requests or questions late in the day and have still received a response almost immediately. I call that great customer service. I can name a few other major companies that have not responded to support tickets for a month. Auryc is the complete opposite of that. I will like to add that Auryc does nicely integrated into Okta SSO. We simply created a group who can access the app and our process is that we assign a new user to the app then reach out to Auryc support and they handle the rest and even notify the end-user that the account has been created. Anything that is integrated into Okta is always a plus for me. That says to me that this company is moving with the time change since SSO is the way to go from a security perspective. For me what great software comes down to is how involved is the support team and can they assist us in achieving any issue that may arise. I have nothing but 100% confidence in Auryc support on getting our issue resolved quickly so that there are no downtimes for us.
What do you dislike about the product?
The only thing I dislike is the support sometimes does not update the admins if there are any systematical changes. If they do maybe it is my mistake and miss the note but there are times where I need to reach out to support and ask why it is not accessible. I then forward the update to the end-user. The good part about it is that Auryc support responds almost instantly which is great with an update. We even have a few other users who reach out to support directly via Slack which makes it nice so the requests aren't always on the support team for the company. To be honest there are not a lot of things I can say negatively about the company being an admin. I simply manage the app and Auryc does all the magic in the backend.
What problems is the product solving and how is that benefiting you?
I honestly don't use it as an end-user. I manage the Auryc Okta app so it's hard for me to answer this question. I do know that we use Auryc to gather data for some of our domains. I personally do not gather the data. I just administer the app access. I did mention that I do not personally use Auryc as I manage it so from what I can see is that we gather data from some of our domains which is speared across a number of employees.
Recommendations to others considering the product:
As an administrator, I cannot give too much info other than the Okta SSO setup is simple and seamless and I hear nothing but good things from the end-users. I would say that giving this app a shot may make a great difference for your company. We are a major company and continue to use it year to year so I cannot say anything but good things about this. From my standpoint anyone looking for a customer journey intelligence platform that is easy to adopt into your company with great support and easy to enroll into SSO. I would suggest going with Auryc. Look no further :) Auryc is the perfect app for this platform. Now keep in mind as I have mentioned earlier I do mainly come from the side to administer it and it has been a breeze from my side.
Solid UX, Excellent Customer Support
What do you like best about the product?
The Auryc team is very accessible and generally quick to resolve questions or assist with implementation.
In general, requesting data through the web UI feels well-optimized, returning results sometimes more quickly than you might expect in cases where it's looking at medium/large data sets.
The voice of customer features are well executed and easy to use.
Having the shared data source for raw event logs is very convenient.
In general, requesting data through the web UI feels well-optimized, returning results sometimes more quickly than you might expect in cases where it's looking at medium/large data sets.
The voice of customer features are well executed and easy to use.
Having the shared data source for raw event logs is very convenient.
What do you dislike about the product?
It would be great if the shared raw data source could be closer to real-time.
What problems is the product solving and how is that benefiting you?
Bookmarked dashboards are great for the marketing team to monitor performance and understand test results.
The ad-hoc reporting is convenient for troubleshooting or digging deeper into unexpected trends.
The ad-hoc reporting is convenient for troubleshooting or digging deeper into unexpected trends.
Good tools with a bit of a learning curve
What do you like best about the product?
The configurability is fantastic; enjoy being able to tailor dashboards to exactly what I want to see with the attributes I need. On the engineering side, it's very easy to work with
What do you dislike about the product?
Can be a bit of a learning curve to figure out how to use Heap most effectively; I definitely struggled a bit at first trying to find where everything was. It can be especially difficult for someone new to an organization that uses Heap
What problems is the product solving and how is that benefiting you?
Heap has been a great way to visualize our user engagement and to really drill down on our specific metrics - not just who is using our product but how they interact with it
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