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Talkdesk Platform
What do you like best about the product?
I like the ease of answering phone calls as well as the ease of using multiple lines to call out from. I also recently had an idea for a feature they could improve - and while we're still in the process of determining whether or not it can be implemented, they took my suggestion, had me send more info and screenshots on exactly how I'd like to see the feature introduced, and made sure the product development team received it. I like how they actually listened!
What do you dislike about the product?
Occasionally (very rare occasions) Talkdesk will flag a call as coming in from one number but it's really a different number. Not frequently, though. We've had very little downtime, but there has been some.
What problems is the product solving and how is that benefiting you?
Talkdesk syncs up well with Salesforce Desk and makes tickets in Desk quickly most times, so information only has to be entered once!
Recommendations to others considering the product:
While I am a user and was not involved in the decision to go with Talkdesk, I would say be sure to compare the integrations with apps and services you use (in our case, integration with Salesforce was a must, for example).
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Great service better than landline
What do you like best about the product?
Easy to use and to transfer calls, call recording, and team views.
What do you dislike about the product?
The lag has gotten better but still needs work.
What problems is the product solving and how is that benefiting you?
Reduces the use of landline and IP phones. Cost saving on hardware by not buying physical phones and an online based system.
Recommendations to others considering the product:
Great service get rid of the IP phones and landlines
Great!
What do you like best about the product?
I love the simplicity of TalkDesk. It is extremely easy to use.
What do you dislike about the product?
I don’t like how you can’t see which agent receives the inbound call first.
What problems is the product solving and how is that benefiting you?
It provides simplicity.
Great Service for Small/Big Businesses
What do you like best about the product?
Easy to use, beginner friendly, well organized. When an issue occurs, we receive immediate assistance
What do you dislike about the product?
Users since 2010, we have experienced some minor issues, but they were rectified shortly after.
What problems is the product solving and how is that benefiting you?
Talkdesk helps our team to keep up with statistics, assignment of tasks, communicating efficiently and directly with our customers.
Recommendations to others considering the product:
use it!
TalkDesk review.
What do you like best about the product?
TalkDesk is a great product for organizing a team with several products that need customer service. You can set up the system by phone number and designate agents to certain calls. I love the reporting features to track my teams daily numbers.
What do you dislike about the product?
Calls are sometimes dropped. If assigned to a user that isn't online, the call goes directly as missed. This has affected our missed within business hours numbers if a certain user continually calls a business number.
What problems is the product solving and how is that benefiting you?
I manage an outsourced team that is 12 hours difference. TD reporting features help me manage Service Level by missed calls, answered and abandoned by hour at any time.
Recommendations to others considering the product:
Great basic set up for a phone service to manage a team and provide business insights.
Amazing customer service and easy to use
What do you like best about the product?
very easy to use platform and customer service is very responsive in any issues that come up. I like the easy to use search tool , where i can easily find the call. I also like the feature where you can listen in to monitor calls , this is good when there is a new employee and you can have them monitor calls to get a better understanding of the job. Also the feature of recording calls is good when a customer calls to compliment.
What do you dislike about the product?
sometimes the widget is hard to open and takes multiple tries. I would like to have a direct link that would open the widget directly than going through multiple links.
What problems is the product solving and how is that benefiting you?
call routing , I can see exactly why somebody is calling in so i can better assist them. We also have a record of when people call in to give feedback.
Recommendations to others considering the product:
Talk desk is a really easy to use platform. I think that it will make agents better positioned to assist callers via their features that show where the customer is calling in from.
RE: Talkdesk improving services one step at a time
What do you like best about the product?
the functionality and improving response time for queries with our team
What do you dislike about the product?
when the server crashes it can be troublesome to find the right solution to the problem right away.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
What problems is the product solving and how is that benefiting you?
key duplication
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
Recommendations to others considering the product:
to be fully versed in the product before tackling the use of it.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
Talkdesk
What do you like best about the product?
We love that everything can be found in one central location, and that it keeps the recordings of calls to review for training purposes.
What do you dislike about the product?
Sometimes we have issues with it freezing up or just shutting down, other than that no issues.
What problems is the product solving and how is that benefiting you?
We are able to transfer within whoever is on our account at any moment no matter where they are.
Recommendations to others considering the product:
n/a
Good, not Great
What do you like best about the product?
Makes it easy to organize calls and listen back on them if necessary
What do you dislike about the product?
At times, service can cut out, preventing any calls from being made. At times, there are issues where our customers cannot hear us or we cannot hear our customers.
What problems is the product solving and how is that benefiting you?
Improved training since we can refer back to previous calls readily
Modern Solution
What do you like best about the product?
Talkdesk has improved our way to communicate to our customers as well as to manage the internal team from several perspectives. It's an integrated solution to our sales systems with effective cost.
What do you dislike about the product?
There are no points to be mentioned once the experience has been good from the learning perspective.
What problems is the product solving and how is that benefiting you?
Team management, cost reducing, integration.
Recommendations to others considering the product:
This is a modern solution to improve and optimize the communication between the company and customers as well as to integrate sales solutions. It's pivotal to manage internal team live smoothly.
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