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Ai powered communication channel for customer support solutions
What do you like best about the product?
I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements.
What do you dislike about the product?
the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024.
What problems is the product solving and how is that benefiting you?
sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons.
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The optimal API platform for a successful messaging business
What do you like best about the product?
Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution.
What do you dislike about the product?
There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management.
What problems is the product solving and how is that benefiting you?
I like that Sendbird already has various chat APIs fully implemented.
Sendbird review
What do you like best about the product?
The account manager is very collaborative. Most of our requests are being granted as long as they're reasonable.
What do you dislike about the product?
We've reached a plateau in terms of the rates as we've reached the highest volume already in their tiered pricing. Perhaps a consideration for further discount as we've been hitting more than twice of the highest tier.
What problems is the product solving and how is that benefiting you?
The growing SMS cost for app notifications and promotional messages.
Reliable solution for Mobile games
What do you like best about the product?
While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate.
What do you dislike about the product?
The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration.
What problems is the product solving and how is that benefiting you?
- In-game live chat service - helped in engaging players to build teams and collaborate within their team, in my game Mini Football.
A supercharged customer engagement tool
What do you like best about the product?
The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier.
What do you dislike about the product?
It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems.
What problems is the product solving and how is that benefiting you?
Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product.
Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations
What do you like best about the product?
As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential.
What do you dislike about the product?
the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful.
What problems is the product solving and how is that benefiting you?
Handling customer support made easy and reduced our work load.
amazing app for students
What do you like best about the product?
that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property
What do you dislike about the product?
i have to search for my building curzon house every time
What problems is the product solving and how is that benefiting you?
I can see what all students are talking about on the site
Sendbird
What do you like best about the product?
Sendbird is really good because students communicate with each other and we can also put up events.
What do you dislike about the product?
Sendbird is really good.
I dont think theres anything wrong with it.
I dont think theres anything wrong with it.
What problems is the product solving and how is that benefiting you?
The way it benefits us is we can upload events and everyone can see it.
A robust messaging platform with lots of messaging features for businesses
What do you like best about the product?
I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform.
What do you dislike about the product?
Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing.
What problems is the product solving and how is that benefiting you?
Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It's scalability is a very useful feature to handle increased messaging volumes without any issues.
Instant messaging with the customers, allowing us to provide quicker resolutions.
Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities.
It was very easy to navigate and use
What do you like best about the product?
Having an opportunity to talk to our residents and learn more about different systems is amazing.
What do you dislike about the product?
Nothing! In my opinion! it is really faultless
What problems is the product solving and how is that benefiting you?
Helping us communicate small issues first and dealing with bigger complaints in person
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