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Qualtrics Creates Surveys that Work
What do you like best about the product?
I like that I can start a survey from the bottom up or can rely on a set template to produce surveys.
We use Qualtrics for elections, surveys, and notekeeping. It is really great.
We use Qualtrics for elections, surveys, and notekeeping. It is really great.
What do you dislike about the product?
I must say that I lose track of all the different versions and improvements that they put out. These are a bit confusing as to just getting the surveys done and out the door. Overall, I like the software, though.
What problems is the product solving and how is that benefiting you?
Qualtrics helps me conduct elections in our institution quickly and anonymously. This improvement vastly frees up time that was lost in the paper administration of elections.
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qualtrics
What do you like best about the product?
easy to navigate front end and user interface for making form updates
What do you dislike about the product?
data visualizations are limited; and difficult to download all data
What problems is the product solving and how is that benefiting you?
helps us with assessment and analytics of events
Top of the line CX tool
What do you like best about the product?
What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere
What do you dislike about the product?
Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder.
What problems is the product solving and how is that benefiting you?
Feedback is very useful to big enterprises and Qualtrics has made it possible to have a seamless connection between CRMs and the feedback tool
Qualtrics Customer Experience is versatile and easy to use
What do you like best about the product?
I can open an existing project and make just a couple updates or changes to get responses from my target audience.
What do you dislike about the product?
It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them.
What problems is the product solving and how is that benefiting you?
I need to do a lot of scheduling and Qualtrics allows my audience to make different selections and even give short answers so I can effectively set up a schedule
I conduct psychological research and use Qualtrics to conduct and analyze my studies.
What do you like best about the product?
Qualtrics has been quick in responding to my needs
What do you dislike about the product?
Sometimes they can't undersatnd what I am trying to figure out
What problems is the product solving and how is that benefiting you?
They are helping me write and analyze my studies better
Super Helpful!
What do you like best about the product?
This program helps me use the different things Qualtrics has to offer and has helped me use Qualtrics greater to aid in our research!
What do you dislike about the product?
The amount of emails recieved can be a little overwhelming!
What problems is the product solving and how is that benefiting you?
It's helping me view quick statistics on our data to better understand our research results at a glance!
A great respource
What do you like best about the product?
the tool is easy to use. it has templates that can be used too.
What do you dislike about the product?
previous versions were hard to navigate. it is more user friendly now.
What problems is the product solving and how is that benefiting you?
Obtaining feedback on new products that we implement.
Great functionality, some areas need improvement
What do you like best about the product?
Graphs & advanced lookup functalitites help track comment trends + finding specific comments regarding certain topics for one-off analyses
What do you dislike about the product?
Text IQ function could be better, as it is difficult to manually make and update topics when current functionality only covers 40% of overall responses.
What problems is the product solving and how is that benefiting you?
Able to see customer pain points within their journey + use their qualitative feedback to identify errors that need resolving, opportunities to improve UX, & opportunities to create and improve new products/sunset non-functioning products.
Quick response
What do you like best about the product?
Whenever I have an issue, Qualtrics tends to respond quickly, which really helps as I use Qualtrics for my work a lot. Timely response is especially important as some of my Qualtrics projects are time sensitive issues.
What do you dislike about the product?
It could be confusing as to who is my focal contact point--the IT service support at my institute or Qualtrics directly? It happened before that our ITS service was not aware of the version change, and as such, couldn't respond until the ITS service contacted Qualtrics tech support.
What problems is the product solving and how is that benefiting you?
When our Qualtrics module/version was changed to a different version, some user-faced items were either renamed or removed. Without the Qualtrics Customer Experience, I won't be able to continue what I'd like to utilize.
Helpful customer service
What do you like best about the product?
Qualtrics customer service was very helpful in solving a problem that I was experiencing on their platform. They were responsive via phone call and followed up via email to confirm potential solutions.
What do you dislike about the product?
The customer support pages need to be updated to reflect the current user interface of the platform (which led to me being unable to solve my issue). I recommend that they update these web pages.
What problems is the product solving and how is that benefiting you?
Qualtrics is helping me with large-scale survey recruitment for behavioral and cognitive research studies.
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