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One of the most complete tools on the market
What do you like best about the product?
Intuitive to handle social media mentions. Tagging possibilities. View of the data in the reporting dashboard.
What do you dislike about the product?
Sometimes less intuitive to find a solution. The tool is complex, for people who aren't really an expert. There are always features/possibilities that are lost in the shuffle. Really a pity for such an expensive tool.
What problems is the product solving and how is that benefiting you?
We have a better view on what's happening on our own pages and the competiton. we can organise our Social Customer service better.
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Easy and really professional monitoring tool
What do you like best about the product?
Tagging, make personal and adapted dashboards for insights, assign messages to other people in your team, and many more! I want to continue to use CX Social for my work
What do you dislike about the product?
Sometimes LinkedIn disconnect, so I can't post pictures and LinkedIn via CXSocial
Sometimes the client support is not adapted to my organisation
Sometimes the client support is not adapted to my organisation
What problems is the product solving and how is that benefiting you?
Monitoring for all my organisation and precise insights
Reports and insights for my management
Reports and insights for my management
Recommendations to others considering the product:
no
Good tool for monitoring, publishing and analytics for social media
What do you like best about the product?
Comparable data across multiple accounts; precise social media monitoring, works very well with smart filters, especially to narrow down topics; easy to identify most active accounts, top posts and influencers.
What do you dislike about the product?
-comparable data across different channels (LinkedIn impressions? - twitter potential reach)
-deeper social listening across the web.
-certain data visualizations could be improved;
modulation for social media dash-boarding is not very flexible, and some modules just look plain odd. It is not fit or straight-forward reporting;
-deeper social listening across the web.
-certain data visualizations could be improved;
modulation for social media dash-boarding is not very flexible, and some modules just look plain odd. It is not fit or straight-forward reporting;
What problems is the product solving and how is that benefiting you?
Social media monitoring and analytics, identifying influencers
Recommendations to others considering the product:
it's quite easy to setup and use, but it is not as powerful as some other available tools, for example if you looking for web-monitoring, you'll have to invest in something more suitable . CX social is very good for social media, and it does what it promises.
CX Social for social listening
What do you like best about the product?
The alerts that we’re emailed in order for us to be aware of an escalating issues
What do you dislike about the product?
That we’re unable to upload video content through CX Social to our brand pages
What problems is the product solving and how is that benefiting you?
Posting to hundreds of pages, social listening for press office, efficient reports
tool is good, but not meeting expectations and/or promises
What do you like best about the product?
the complexity of what can be done within CX and the analysis and reporting
What do you dislike about the product?
the support when an issue arises and that features were said to be included / would be provided in a specific timeframe, but in the end they were not. Delays in FB messages appearing in CX, when they were visible in FB directly for up to 30 mins.
What problems is the product solving and how is that benefiting you?
have chosen to go in a different direction, as the support was not meeting our expectations.
Good in sales, not in performing
What do you like best about the product?
The amount of (social) channels available within the tool
What do you dislike about the product?
The support, the latency, the lack of help when needed
What problems is the product solving and how is that benefiting you?
Trying to aggregate multiple channels into one tool to gain efficiency within Customer Care
Recommendations to others considering the product:
Dont believe everything you're told
Clarabridge lets us get a better idea of our customer's preferences
What do you like best about the product?
I like the ability to analyze social media and analyze our customer's emails for insight into their preferences.
What do you dislike about the product?
Nothing really. CX Ananlytics has allowed us to improve our team performance and identify customer preferences.
What problems is the product solving and how is that benefiting you?
What products and services to offer our customers and prospects.
Not recommended to use
What do you like best about the product?
Plug and play installation.
browser based
browser based
What do you dislike about the product?
Very bad and not flexible customer support.
Main goal is apparently selling the platform and not working with the customers together to find solutions on the long term.
UX is not great
Would not recommend to choose for this platform.
Make sure to read the contract well
Main goal is apparently selling the platform and not working with the customers together to find solutions on the long term.
UX is not great
Would not recommend to choose for this platform.
Make sure to read the contract well
What problems is the product solving and how is that benefiting you?
We use(d) CX Social for social listening / Monitoring across Europe and switching now to a different platform.
Simple easy to use Social Media Software
What do you like best about the product?
The flexibility of the platform! its very easy to edit to meet specific company needs.
What do you dislike about the product?
The mobile app needs some work, however they respond quickly to reported bugs and have already implemented some of our feature requests.
What problems is the product solving and how is that benefiting you?
Centralisation of social media customer support, deep social insights on specific products, competitors and social issues.
Recommendations to others considering the product:
Great team, great support staff and a robust roadmap!
CX Social
What do you like best about the product?
The ability to manage multiple accounts, all in one place meaning we have a platform to engage with our guests in real time. The sentiment measurement tool is fantastic and gives deep dive insights into the smallest details of how our guests feel when expressing themselves on social media.
What do you dislike about the product?
As of yet the only issues we have seen is with connection to the platforms, however this very rare and as a customer you are alerted instantly via email and live messaging.
What problems is the product solving and how is that benefiting you?
Guest sentiment is key, we are also able to engage with our guests and exceed expectations by spotting trends
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