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CX Social Review from Ahmed Seddiqi & Sons
What do you like best about the product?
Team is very supportive and always available and the solution is very hellfukl
What do you dislike about the product?
That the platform can't schedule posts on Instagram
What problems is the product solving and how is that benefiting you?
Efficient reporting services and easy to use by the customer service team
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Great for customer communication
What do you like best about the product?
CX Social has been great in managing customer communication. We are able to track comments and messages and ensure that somebody follows-up to provide the best customer service.
What do you dislike about the product?
I would like more insight in the metrics, to be able to see reach and other metrics for each FB post.
What problems is the product solving and how is that benefiting you?
Facebook comments and messages. Easy way to see all messages and make sure they receive a follow-up.
CX Social made me a real social media agent
What do you like best about the product?
i like the interface and all these filters that we can chose
What do you dislike about the product?
the most that bothers me is the delays and the lags that we face sometimes
What problems is the product solving and how is that benefiting you?
We solve all customers inquires and concerns as an official telecom page, CX Social made it way easier to deal with the huge number of interactions that we receive on daily basis as it's now easier to look for customers history and made all customers info reachable and not hard to find.
Recommendations to others considering the product:
it would be better for telecom accounts to force the users to handle the interactions one by one in order to make it a queue system.
Pretty okay, can be smoother in terms of performance
What do you like best about the product?
The mobile app. Being able to track on the go is definitely a plus
What do you dislike about the product?
System lag. Items that are deleted appears in the refresh for social media listening
What problems is the product solving and how is that benefiting you?
Identifying negative sentiments and unhappy customers sooner helps to prevent issues from exploding into something uncontrollable
its resourceful and good customer engagement platform
What do you like best about the product?
the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another. but takes a little bit of time. and the fast replies and easy to know who to reply to.
What do you dislike about the product?
it takes a long time to resolve, keeps loading and it's a little bit laggy. it takes a few seconds up to a minute to load the next conversation that would be really helpful.
What problems is the product solving and how is that benefiting you?
faster engagement responses, analytics for reports, engagement rates and reach. the reporting and monitoring is really great and if you could include listening reports that would be even better.
Recommendations to others considering the product:
Please include a light themed user interface for people staring at the screen for too long tend to have more blackness around. it would be wonderful if there was a light theme for it.
I think that it is the best platform out there
What do you like best about the product?
Sentiment Analysis is my favorite feature. Also, I like comparative analytics feature that I can compare my company's statistics with other competitors'.
What do you dislike about the product?
Their support is extremely limited. Also, I was not able to build advanced reporting due to technical limitation of CX social.
What problems is the product solving and how is that benefiting you?
I was able to understand our customers on social media better and able to engage them .
Recommendations to others considering the product:
Please be mindful that Reporting is not as good as what I initially thought :(
Great platform, easy to use
What do you like best about the product?
I enjoy how easy it to use and navigate. It is organized in a way that makes even those who do not use social media often can still easily figure out what they need to do.
What do you dislike about the product?
Wish the tags for canned responses worked in a way that you could put multiple keywords to get the specific response you are looking for.
What problems is the product solving and how is that benefiting you?
Customer service issues
Recommendations to others considering the product:
Upgrading canned responses so you can search to use multiple tags.
Good for business
What do you like best about the product?
Useful, good for our business but hard to track responses
What do you dislike about the product?
Hard to track responses and is difficult when training new agents
What problems is the product solving and how is that benefiting you?
Customer service questions. We can communicate with our customers effectively.
Superb
What do you like best about the product?
User friendly, excellent customer service via webchat
What do you dislike about the product?
The sidebar menus can be a little confusing until you get used to them
What problems is the product solving and how is that benefiting you?
Streamlines everything, gathers all social media channels into one easily managed space.
Easy to use platform
What do you like best about the product?
The platform is easy to use and monitors social media accurately. This is vital for us as we need to be able to monitor things quickly and easy.
What do you dislike about the product?
The side menus could be clearer. I think the platform could do with being updated as it is starting to look a little dated.
What problems is the product solving and how is that benefiting you?
Great monitoring and scheduling capability for social media. It makes it all easier!
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