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A sterling review
What do you like best about the product?
User friendly system with many reporting features and widgets that make it easy to create impactful reports. The customer support on the live chat is fantastic - those guys know what they are talking about and are always fast to respond!
What do you dislike about the product?
I don't like that you can create paid social adverts off the platform and that some organic formats are not supported.
What problems is the product solving and how is that benefiting you?
Too many to name. We have found the most value in the fact that we can report to our business stakeholders and make them aware of the impact that the organisation is having on social as well as making hem aware of the online presence of our company.
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Happy customer
What do you like best about the product?
CX Social offers a wealth of social analytics and the customer support team is fantastic.
What do you dislike about the product?
I wish they could find a way to offer more demographic information on age ranges.
What problems is the product solving and how is that benefiting you?
Consumer brand insights, competitive analysis and identifying potential influencers. We've been able to achieve success on all of those fronts.
Excellent Social Care service
What do you like best about the product?
-Easy to handle
-Chance to divide in folders and teams
-Insight for every members/teams
-Chance to divide in folders and teams
-Insight for every members/teams
What do you dislike about the product?
-Some technical issue
-No PM of Instagram
-No PM of Instagram
What problems is the product solving and how is that benefiting you?
Team management for social care in different countries and different languages.
Dashboards are Great
What do you like best about the product?
CX Studio is a great dashboard tool. Easy to learn, very powerful, and the continuous upgrades make it more powerful.
What do you dislike about the product?
character limitations in the Topic set-ups are preventing us from implementing a crucial alert process! We are still waiting on CB for a solution, as previous working sessions didn't resolve the issues (working with Maria).
What problems is the product solving and how is that benefiting you?
new product reviews, reformed product comparisons, watching what current topics are trending
General Milla
What do you like best about the product?
The conversation layout with the consumer is very easy to read.
What do you dislike about the product?
Changing inbox for many different ones can be some pain .
What problems is the product solving and how is that benefiting you?
all social medias in one place
Handy Software but in need of user experience improvements
What do you like best about the product?
Customer service is much better than closest competitors. We use similar software and often get no response when contacting them to solve an issue. CX Social, on the other hand, has brilliant customer service that is always very responsive and able to solve any issues that we may be having.
Ability to manage social media accounts for many different clients in one place. We often send out posts across several different social media platforms for clients and CX social makes it incredibly easy to manage this process.
Ability to manage social media accounts for many different clients in one place. We often send out posts across several different social media platforms for clients and CX social makes it incredibly easy to manage this process.
What do you dislike about the product?
Inconsistencies when posting to multiple social media accounts - many times a post scheduled to go out on multiple social media accounts/pages does not post to all pages for no apparent reason.
Software often unlinks social media accounts for no reason which is frustrating as our social media response team are then unable to respond to posts, messages and reactions for an undetermined period whilst the software is re-linked. There have been instances of accounts being unlinked and not being able to be relinked for over 24 hours which has proved to be a huge problem for us in the past.
Software often unlinks social media accounts for no reason which is frustrating as our social media response team are then unable to respond to posts, messages and reactions for an undetermined period whilst the software is re-linked. There have been instances of accounts being unlinked and not being able to be relinked for over 24 hours which has proved to be a huge problem for us in the past.
What problems is the product solving and how is that benefiting you?
Multiple social media account management for a large range of clients, whether this is managing, responding, posting or monitoring.
Largescale posts to multiple social media accounts. We use this software to push out similar content to sometimes 100+ social media accounts in one go for some particular clients.
Largescale posts to multiple social media accounts. We use this software to push out similar content to sometimes 100+ social media accounts in one go for some particular clients.
Recommendations to others considering the product:
Stick to Sprout Social for a better user experience, or use CX Social for a great customer service experience.
Excellent Social Media Management Tool
What do you like best about the product?
The ability to see feeds of all our social media accounts makes replying on a larger scale so much easier. Their customer service team is fantastic, any queries we have had have been answered very quickly and efficiently. CX Social also provides a smart filter which will mark up 'negative' comments so that you know which need addressing (if you do not address all comments). The reporting tool is extremely useful, too.
What do you dislike about the product?
One thing we have noticed is that CX Social starts to struggle when a high number of messages are incoming from multiple sources/platforms.
What problems is the product solving and how is that benefiting you?
Instead of having to login via multiple accounts and on multiple platforms (e.g. desktop, tablet) we have the ability to access these all in the same place. It has definitely posted a positive impact with our business as it saves so much time, while having all the professional features that you would require. Having the access to a reporting tool within the platform makes it so much easier to gather the data as we do not have to do this manually anymore. A lot of reporting tools we have used in other areas of business produce un-actionable, automated looking reports but CX Social provides the complete opposite of that.
Mr.
What do you like best about the product?
Q/A part, Artifical Intelligance , ways to Influence fllowers
What do you dislike about the product?
Long discussions about easy topics, NLP
What problems is the product solving and how is that benefiting you?
Facebook community management. Many menu tools & shotcuts that I didnt use before will com in handy
Recommendations to others considering the product:
We fully recommend!
making social simple via CX social
What do you like best about the product?
Simplicity of the tool, very easy to use. Great detail on team performance and management.
What do you dislike about the product?
slowness issues on occasions however these have reduced.
What problems is the product solving and how is that benefiting you?
It really has helped with the volumes we manage, the insight that we get from reporting is vital in understanding what customers are talking to us about.
easy to use
What do you like best about the product?
it is easy to use and report the interactions per user
What do you dislike about the product?
I wish if it is doable to have a space to insert an assessment form for the users
What problems is the product solving and how is that benefiting you?
NA
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