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Decent product for conversation
What do you like best about the product?
Conversation Management, several inboxes and a go for inbox zero approach.
What do you dislike about the product?
Publishing of posts to other channels is sometimes impossible (Format-wise)
What problems is the product solving and how is that benefiting you?
We use it for Monitoring, conversation, analytics (and slightly for publishing)
Recommendations to others considering the product:
Analytics can be improved as if you don't know what you're looking for you can get a different result on 10 different ways. With multiple users using a platform this can cause misinterpreted data.
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Very Good Social Management Platform with Great Customer Service but Unfortunate Long Load Times
What do you like best about the product?
The customer service is superb. No matter when I asked or how obscure the question they would reply promptly and work through the issue with me until it was resolved or evident they would need to raise the issue internally. For any issues that weren't directly solved during a help chat, they would always let me know once it had been resolved.
What do you dislike about the product?
The load times for certain views can be quite long up to 10 mins for particularly large data requests and if you try a large enough date range it fails to get the data but this can be worked around by simply using smaller timeframes or smaller groups of accounts and then combining the data yourself and this is made simple with there excellent data export options allowing me to get the data in whatever form I need.
What problems is the product solving and how is that benefiting you?
It allows us to monitor well over 300 social media accounts from a single window, the level of service we provide would simply not be possible without it or a similar program. But it goes above being just a necessity and provides excellent reporting tools making my job much simpler.
Recommendations to others considering the product:
If you are managing only a few accounts, you probably don't need it but for those managing several hundred accounts it's a lifesaver.
A all-in tool perfect to manage your social media interaction
What do you like best about the product?
The user experience of CX social is probably its best asset. You can create your own dashboard in less than 10 minutes and get an ideal template for your reportings
What do you dislike about the product?
Some data are impossible to export in pdf. For example the whole sent of the managed messages
What problems is the product solving and how is that benefiting you?
We are monitoring the social interactions around a big player of the mobile payment in Belgium. This is very complementary with the traditional offline press review.
Recommendations to others considering the product:
Think about your final reporting before you begin the set up of the dashboard
Easygoing
What do you like best about the product?
When you're working with several platforms online it's easy to be organized.
What do you dislike about the product?
The analytics change from time to time.
What problems is the product solving and how is that benefiting you?
Direct messages to complains.
Review of CX Social
What do you like best about the product?
I like the support offered with CX Social. Noone seems to offer the live chat service like it! The team a quick to pick up queries and its not very often they cant resolve the issue within the live chat. It's also the same team so you start to recognise who you're talking to!
What do you dislike about the product?
I dislike that it cant pull our forum posts in so we can work all our channels in place. It is frustrating that other social media platforms are able to do this so well and yet CS Social still cant even after asked for 18 months.
What problems is the product solving and how is that benefiting you?
Everything is in one place and it allows us to tag and track trends etc. It also makes it much much easier to be able to present the information to people outside of the social world as it knows what numbers and stats people around the business would like the see. It's easy to pull together presentations using just CX Social where as in the pas we have had to use multiple platforms.
Recommendations to others considering the product:
I'd reccomend others to look at forum platforms (if any) that work with CX Social.
It's an Awesome App
What do you like best about the product?
The resolve of the conversations. and fast interactions
What do you dislike about the product?
the laggy interface. and slow loading times as well as long hours of inactivity
What problems is the product solving and how is that benefiting you?
all interactions on instagram and Twitter.
Recommendations to others considering the product:
It will help for better engagement
Wonderful tool highly recommend for community management
What do you like best about the product?
insights, performance, highly responsive,
What do you dislike about the product?
complicated tool, once getting use to you enjoy
What problems is the product solving and how is that benefiting you?
managing all our accounts with CX Social
A hassle free management for Customer Assistance
What do you like best about the product?
I like how you are able to group conversations together in a separate folder and able to bulk close the messages.
What do you dislike about the product?
I dislike being unable to attached pictures through engagor.
What problems is the product solving and how is that benefiting you?
Slow response rate: Faster management for customer inquiries and view
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Recommendations to others considering the product:
You won't regret using this application. It has great support if you have inquiries or issues
Easy and all in one application
What do you like best about the product?
easy access to all our social media accounts
What do you dislike about the product?
I guess all systems breakdown - when this does, we have to work directly on each and every social media website - this takes longer and this makes it difficult to track who and whether a post has been attended to.
What problems is the product solving and how is that benefiting you?
monitoring how our passengers are responding to our services.
Recommendations to others considering the product:
I prefer using it
Customer Service Social Media.
What do you like best about the product?
Accuracy, flexibility, customer service.
What do you dislike about the product?
Most of it related to Facebook API issues.
What problems is the product solving and how is that benefiting you?
Real time immediate interactive platform.
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