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Social Monitoring for your Brand on Steroids!
What do you like best about the product?
The best part of Engagor is the advanced analytics and in-depth reporting they offer your brand. Think Google Analytics Premium for your Social Media Activities and brand mentions.
Another great part of Engagor is the ability to micromanage the read and write access across your team. For reporting purposes they have a built in dashboard that reports upon summary actions for your team. For example you can see how many responses have been made on average per user.
Another great part of Engagor is the ability to micromanage the read and write access across your team. For reporting purposes they have a built in dashboard that reports upon summary actions for your team. For example you can see how many responses have been made on average per user.
What do you dislike about the product?
It is a bit pricey but this tool may be more appropriate for mid to larger sized businesses that have dedicated staff members monitoring their social marketing efforts.
What problems is the product solving and how is that benefiting you?
For companies that perform a lot of their customer service on social media , being alerted immediately and in a timely fashion can make or break a customer's expectations and experience with your company so it serves a vital part of that function.
Recommendations to others considering the product:
Engagor can be pricey for some companies that do not have dedicated personal to manage social marketing campaigns and customer support issues that may arise. I would suggest an alternative and more price appropriate alternative such as social sprout or hootsuite.
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Interesting insight on your customers
What do you like best about the product?
The entire concept of analyzing my customers feeling and emotions is extremely beneficial in bettering my business.
What do you dislike about the product?
The cost is too high for what is provided.
What problems is the product solving and how is that benefiting you?
Analyzing customer's emotions and feelings on your products and service to better understand how to improve.
Recommendations to others considering the product:
Request a demo! Every business owner should evaluate their customers feelings and opinions.
Engagor review
What do you like best about the product?
Engagor is a great tol for someone like me in social media management. I really like how you can gather so much valuable information about your brand and what people are saying about it. With engagor, you're always aware of what all types of people are saying about your brand and the charts are an excellent tool. The layout is easy to read as welll.
What do you dislike about the product?
When comparinf them to other similar sites, i think their customer service could use improving. I think the customer service of other sites is mich more friendlier and inviting. Other than that, i do very much enjoy the site and all it has to offer.
What problems is the product solving and how is that benefiting you?
With the company i work for, we really want to build a better relationship with our customer to grow and progress as a company and engagor has really helped us doing so. We are able to see what important influencers and bloggers are talking about us to engage with them. We also see whers the arw customer concerns and we can solve them quickly, which we were not able to do before. We can also engage with everday customers and answer their questions as well as listen to their comments.
Recommendations to others considering the product:
I think other companies who use engagor should really take advantage of what the website has to offer its customers and all the helpful software tools as well. This is an excellent tool for this day in age for relationship marketing as well as customer service.
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