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Cloud Based CRM - easy implementation
What do you like best about the product?
Easy Configurations, Effective business Processes .
What do you dislike about the product?
Everything in bom'online is Contact oriented. There should be different category for users/ Contacts/ leads etc.
What problems is the product solving and how is that benefiting you?
I am trying to implement bpm'online for our clients who have not used any CRM before . So it is giving them how CRM can help their business grow and make the work easy !
Recommendations to others considering the product:
Easy Implementation
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Delighted with the bpmonline CRM tool
What do you like best about the product?
The ease of use, operational efficiency and interoperability existing software tool suite is what sets BPM online apart
What do you dislike about the product?
More detailed documentation of the mobile services and training will be helpful
What problems is the product solving and how is that benefiting you?
Setting up the process of the organization and timely reminders and with the interoperability existing software tool suite it is easy and efficient to work
Recommendations to others considering the product:
BPM'online is ease of use and operational efficiency
Recommend for business process
What do you like best about the product?
The business process automation is very good. And there are many plugins , which is helpful in 3rd party connectivity. The notification bar is a key to handle the updates on everything.
What do you dislike about the product?
In contact center infrastructure need more more unfriendly improvements and easier configurations.And process publishing time is too high , which is the major time consumer.
What problems is the product solving and how is that benefiting you?
bpm'online is developer independent for managing the sections which used for business.So I can save the implementation time for CRUD UIs.
Great value for money and wonderful customer support
What do you like best about the product?
The ability to customise the product and adjust it to your needs.
Most of the adjustments you are able to do yourself without any coding.
Super nice and helpful customer service and great onboarding process.
Competetive price.
Most of the adjustments you are able to do yourself without any coding.
Super nice and helpful customer service and great onboarding process.
Competetive price.
What do you dislike about the product?
Some things in the UX could be improved for sure, but overall with this value for money I have nothing to complain about.
What problems is the product solving and how is that benefiting you?
In bpm we are storing the information about our customers and opportunities and tracking the results.
It is so easy to create CRM that will totally fit to the business
What do you like best about the product?
Variety of options that are available for the system administrator to customize the system, create new logic and make it work automatically
What do you dislike about the product?
It is too early for me to dislike something. Don't find yet
What problems is the product solving and how is that benefiting you?
In one system we gathered to have a full client portfolio, automated everyday check tasks, and we are finally able to control our workflow and do the needful forecasts that are available for each team member and management board at once.
Recommendations to others considering the product:
review your internal resources in advance to be sure that you have them for self-implementation
Serves departmental needs very well.
What do you like best about the product?
It is a multifunctional program with great features. The best part of bpm'online is that it provides me with a unified environment where all vital information can be processed. Employees can easily interact with customers, schedule events and perform marketing activities. It is highly customizable. The user interface looks and feels great too.
What do you dislike about the product?
The support team can be slow sometimes. However, I must give a credit to the technical specialists, they explain everything clearly and answer all my questions, even the most difficult ones. Another aspect is that you must go through a training process since there is a somewhat strong learning curve.
What problems is the product solving and how is that benefiting you?
The platform helped us keep up with the dynamic growth of the company without sacrificing the quality of our service. It is worth mentioning that mainly, we configure the case management tool to deal with the next requests and add some additional features, such as the wait for response stage and the qualifications section. With the help of the bpm'online service, we managed to integrate a series of tasks necessary for quality service in a single platform.
Recommendations to others considering the product:
Bpm'online will increase efficiency by improving processes and automating some of the tasks. The product is recommended. From personal experience, he works closely with his clients and always allows them to test the system without limitations and even begin to develop it during the follow-up period and then transfer all changes and implement them. Run and use it.
Multifunctional platform for quality service
What do you like best about the product?
Of all system’s capabilities, data accessibility is what we admire the most. No matter which communication channel the data has been collected from – it is all seen in one place, easy to find and accessible to all employees. With bpm’online mobile app, service support managers are not dependent on their PCs, being able to manage data even while being out of office during service visits.
What do you dislike about the product?
At the early implementation stage, we really lacked some learning materials that would otherwise help us guide our employees through the system, making them learn faster how to use it.
What problems is the product solving and how is that benefiting you?
Multichannel communications, client data consolidation, configurable access control, case management and service process monitoring tools – a list of aspects we benefit from by using bpm’online is by far not limited to these features only. Thanks to bpm’online service solutions, our service engineers have shortened case processing time and improved the quality of customer service in general.
Additionally, bpm’online helps us not only manage current service processes, but also plan future ones. A special business process has been set up to automatically calculate the date of next service visit and have a particular employee assigned to it – all done based on the data provided in the system.
Additionally, bpm’online helps us not only manage current service processes, but also plan future ones. A special business process has been set up to automatically calculate the date of next service visit and have a particular employee assigned to it – all done based on the data provided in the system.
user friendly crm / user and partner review
What do you like best about the product?
BPM'online is a user friendly system with nice, modern and logic interface. Thanks to its business process platform it can be customized and adjusted based on our needs and goals for our customers. It customization allowed us to achieve a better management of our internal processes as well as of our sales and marketing teams management.
What do you dislike about the product?
We had minor issues an the beginning of the implementation, but the support team solved them straightaway. Also, there are so many setting and possibilities in the system that I frankly don't know if we will get to know them all.
We know bpm'online is always improving, but we hope the marketing management gets new features.
We know bpm'online is always improving, but we hope the marketing management gets new features.
What problems is the product solving and how is that benefiting you?
- tracking and sending emails and seeing the interactions with our clients and prospects;
- sales processes modified to fit our needs based on the kind of opportunities and more efficiently;
- organizing documents flow;
- getting custom analytics.
- sales processes modified to fit our needs based on the kind of opportunities and more efficiently;
- organizing documents flow;
- getting custom analytics.
Solutions CRM
What do you like best about the product?
IT's a good tools for manager our personal commercial. We use it for to have tracing about the sell od team.
What do you dislike about the product?
I have had problems with the databases because when joining accounts or similar contacts I have not been able to delete the history and I remain with history in two accounts
What problems is the product solving and how is that benefiting you?
N/A
Data-driven CRM
What do you like best about the product?
bpm'online makes it easy to manage customer data, and to create data-driven marketing campaigns. bpm'online really allows you to make the most of your customer data.
What do you dislike about the product?
I don't see any downsides of bpm'online.
What problems is the product solving and how is that benefiting you?
The KPI tracking feature is really useful, and the dashboards provide a great overview of marketing campaigns and overall customer journey. The integration with task management makes it easy to work effectively.
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