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Great CRM for exceptional license management and sales process automation
What do you like best about the product?
Prior to the implementation of bpm'online sales enterprise, all work with customer requests was performed in mail client that could not be customized to meet our organization’s needs. We were looking for a sales automation tool that will provide us with the complete picture of managers’ performance by the means of analytics reports. Finally, we decided on bpm’online sales enterprise.
The best thing we like about bpm’online is that it helps us to monitor and maintain our organization’s software licenses. License management in CRM system helps to track them in more effective way now. Utilizing this tool allows us to produce high quality data and provides the added benefit of transparency.
The best thing we like about bpm’online is that it helps us to monitor and maintain our organization’s software licenses. License management in CRM system helps to track them in more effective way now. Utilizing this tool allows us to produce high quality data and provides the added benefit of transparency.
What do you dislike about the product?
We are happy with the system. Like everything about it.
What problems is the product solving and how is that benefiting you?
Bpm’online implementation enabled our business development department to streamline the process of client licensing. Client access licensing is performed so much faster now! The best part is that with bpm’online our sales reps spend less time on sales closing. Intelligent business processes enable us to configure notifications about license term expiration. In addition, the software allows to automatically generate contracts and documents required to close the deal. License renewal management has been simplified a lot.
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Great interface with good tools inside
What do you like best about the product?
All information that I need is in one place. There is no need to store info in different systems, files, any other places, because now everything is well organized and stored in one system. It is rather simple to find and edit info, even when you are out of the office - mobile app is always with me.
I like an option to create my personal analytic - it is easy and looks fantastic.
I like an option to create my personal analytic - it is easy and looks fantastic.
What do you dislike about the product?
There is nothing that I can dislike now.
What problems is the product solving and how is that benefiting you?
bpm'online saves my time - many routing tasks are now performed in one click, and there is no option for me to forget smth :)
Also rather useful thing is printables - you just enter the info in a system and all the needed drafts of the document are prepared.
Also rather useful thing is printables - you just enter the info in a system and all the needed drafts of the document are prepared.
Good CRM for logistics companies
What do you like best about the product?
Before bpm’online we used Outlook to handle customer requests. However, with time we discovered that Outlook does not allow us to measure employee performance properly and collect customer data accurately. Also, it always huge problem for clients to duplicate their requests in case of absence their Manager. In addition, reporting has become difficult. We decided to switch to bpm’online CRM.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What do you dislike about the product?
Can’t think of any disadvantages at the moment, everything is working fine.
What problems is the product solving and how is that benefiting you?
Bpm’online enabled us to aggregate all the needed information in a single environment. This allows us to monitor and analyze manager performance. Having a 360-degree view of all the customers helps us predict their preferences – it is much easier to win their trust now. And there is no need to ask clients to repeat information they already discussed with other Manager.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
Why should bpmonline ?
What do you like best about the product?
I feel free to customize, starting from modifying an existing module or making it from zero, it's easy just drag and drop, then a system can be build. Bpm in the build system is very fast.
Meanwhile, the marketing module is good, especially the analytic email blasting feature.
Meanwhile, the marketing module is good, especially the analytic email blasting feature.
What do you dislike about the product?
This application is heavy, running program is not fast, very dependent on resources and specifications that are quite large. And for mobile that still need further development.
What problems is the product solving and how is that benefiting you?
Bpm very helpful, especially in the marketing section, called the email blasting (bulk email) process to new leads or existing customer.
The benefits that I felt were helped by the results of the bulk email analysis, starting from how many customers click, unsubscibed, etc. So that I can plan more directed and targeted promos.
The benefits that I felt were helped by the results of the bulk email analysis, starting from how many customers click, unsubscibed, etc. So that I can plan more directed and targeted promos.
Recommendations to others considering the product:
Bpmonline can be the right choice for building a CRM, because bpm has provided a default CRM module that is in accordance with existing standards, and of course it can be customized freely.
Good CRM for equipment manufacturers
What do you like best about the product?
Earlier we couldn’t manage to analyze the performance of our sales team. As a result, it was hard for us to plan business development strategy. To make things worse – our employees worked with tables. We knew that it was high time to change the way we run our business.
We decided to give bpm’online sales a try, and…. it met our expectations!
We decided to give bpm’online sales a try, and…. it met our expectations!
What do you dislike about the product?
I dislike just one thing – that we didn’t implement bpm’online earlier.
What problems is the product solving and how is that benefiting you?
With bpm’online we can easily analyze both quantitative and qualitative performance indicators. For example, now we can quickly calculate sales conversion rate and lead value.
Recently we’ve discovered that our sales volume increased by 35% after bpm’online sales implementation. We were pleasantly shocked.
The system allows us to measure employee productivity performance so that we can properly gauge worker efficiency, identify who is working hard and who isn't. We can now determine how to properly compensate our workforce, and improve our workplace's overall productivity. Good job, bpm’online!
Recently we’ve discovered that our sales volume increased by 35% after bpm’online sales implementation. We were pleasantly shocked.
The system allows us to measure employee productivity performance so that we can properly gauge worker efficiency, identify who is working hard and who isn't. We can now determine how to properly compensate our workforce, and improve our workplace's overall productivity. Good job, bpm’online!
CRM that takes relationships with customers to the next level
What do you like best about the product?
Bpm’online increased our sales funnel conversion rates. It provides us with a bunch of new effective tools for managing diverse sales processes. For example, the system allows for effective lead management, which means our sales reps are able to easily track and capture leads through multiple sources.
Bpm’online forecasting tools enable us to forecast sales volume based on different criteria while opportunity management feature allows for generating sales forecasts taking into account client’s budget, opportunity stage and probability.
Bpm’online forecasting tools enable us to forecast sales volume based on different criteria while opportunity management feature allows for generating sales forecasts taking into account client’s budget, opportunity stage and probability.
What do you dislike about the product?
Currently there is no complaints about the system.
What problems is the product solving and how is that benefiting you?
Bpm’online CRM allowed us to manage all the sales processes in a single environment. Automatic task reminders increased customer satisfaction while standardized processes simplified the training of new employees. Additionally, this CRM helps us maintain communication history.
Bpm’online allows us for adding leads from different sources into a single database. The system enables us to distribute the leads based on the prospect’s needs and profile, which is very convenient. In addition, we use the dashboards to analyze statistics on leads, such as number and quality of the new leads, conversion rate, etc.
Bpm’online allows us for adding leads from different sources into a single database. The system enables us to distribute the leads based on the prospect’s needs and profile, which is very convenient. In addition, we use the dashboards to analyze statistics on leads, such as number and quality of the new leads, conversion rate, etc.
CRM that efficiently automates sales processes
What do you like best about the product?
Being a real estate developer, we were seeking for a tool that will help us keep track of all the internal business processes. Prior to bpm’online implementation, we were using Excel Spreadsheets. Because Excel wasn’t effective enough we decided to switch to bpm’online.
Bpm’online CRM allows us to automate any internal businesses processes. This system allows us to keep all the vital data in a single place so that we don’t have to worry about missing or forgetting something. Also, this system simplifies communication with clients a lot.
Bpm’online CRM allows us to automate any internal businesses processes. This system allows us to keep all the vital data in a single place so that we don’t have to worry about missing or forgetting something. Also, this system simplifies communication with clients a lot.
What do you dislike about the product?
As for now, nothing to complain about. But we would like to have an opportunity to integrate bpm'online with other services.
What problems is the product solving and how is that benefiting you?
With bpm’online we can easily manage long sales cycle. Also, the system allows
for analyzing the sales performance of our team. Recently, we’ve discovered that bpm’online allowed us to increase sales by 25%! Isn’t it impressive?
for analyzing the sales performance of our team. Recently, we’ve discovered that bpm’online allowed us to increase sales by 25%! Isn’t it impressive?
Optimization of the sales department
What do you like best about the product?
Before the introduction of bpm'online, InTech already had experience using CRM systems – we knew what we liked and didn’t like based on past experiences. Given the previous experience, we were looking for a tool that would allow not only to automate sales processes, but also to monitor and analyze the results of the work of the sales department. Bpm'online met these requirements, and its interface became an additional advantage of the system.
InTech can now analyze the effectiveness of the sales department in the context of the following results:
• volume of closed and potential orders;
• the amount of work done by managers in the context of calls, meetings, activities for the time period;
• customer base growth.
InTech can now analyze the effectiveness of the sales department in the context of the following results:
• volume of closed and potential orders;
• the amount of work done by managers in the context of calls, meetings, activities for the time period;
• customer base growth.
What do you dislike about the product?
Can’t say that we dislike anything at this point. At InTech, we have seen great results from bpm’online sales and credit the software for more sales and process transparency.
What problems is the product solving and how is that benefiting you?
The main task of implementing bpm'online was to collect all data on customers in a single system to conduct transparent work. Managers can go through all the stages of working with a client with high quality: from script conversations to invoicing.
Very easy when it comes to customization
What do you like best about the product?
- programming using the web interface
- works with javascript & C#
- update to date technology
- works with javascript & C#
- update to date technology
What do you dislike about the product?
- sometimes it's slow when using web UI
- slow when compiling codes
- slow when compiling codes
What problems is the product solving and how is that benefiting you?
- Time off request
- Integrated with in house database
- Integrated with in house database
My Experience with BPM'online
What do you like best about the product?
The fact that I don't have to be an IT expert to be able to define or create a process to be customized based on my needs, I love how easy it is to understand the functionalities and the processes.
A big portion of our processes are customized and BPM support and developers easily comprehend our needs when we create them
A big portion of our processes are customized and BPM support and developers easily comprehend our needs when we create them
What do you dislike about the product?
Reporting is limited, although you can create filters and dashboards and even export to excel if you want a specific report within BPM where you add some Mathematical formulas, then you find yourself very limited.
What problems is the product solving and how is that benefiting you?
It allows us to better identify our metrics.
Now we are able to better track our client journey and identify strategies to better approach them
Now we are able to better track our client journey and identify strategies to better approach them
Recommendations to others considering the product:
Easy to understand, great support
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